Position: (Position Filled) Gaming Engineer

Location: Manchester

The Company

A leading Operator of Adult Gaming Centres is seeking a Service Engineer to take responsibility for the maintenance and repair of their Electronic Gaming Equipment within one of their flagship sites.

Role Purpose

Effective control of all aspects of your technical area.
To support all terms of the Service Level Agreement.
Forge and support communication lines with Operations Structure to aid concise information flow.
Promote and endorse the ability and service your team can provide.
To represent the company in a professional manner.

Machine Management

To conduct servicing on all machines as dictated by the approved company standard.
To repair all faults, where possible, as dictated by the Service Level Agreement.
To notify your Line Manager of any faults that you are unable to fix.
To monitor and amend, where necessary, operating percentages as per Company Policy.
To liaise with the Central Stores facility for the order of any required parts.
To be responsible for your own development of machine knowledge.
To ensure all machines meet the required standards as per the Service Level Agreement.
To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.
To meet and exceed targets for:
- Servicing
- Presentation.
- Mech, Glass, Reel Cleaning.
To undertake machine moves to company standards and with limited disruption.
Full Training will be given on the products.

Customer Service

Ensure you greet and acknowledge all customers you come into contact with.
Ensure customers feel valued, learn their names and use it during conversations.
Where appropriate, provide advice and tips on playing the machines.
To professionally handle customers comments and complaints.

Legal

Ensure the company security policies and procedures are adhered to at all times.
Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.
In line with current Gambling Laws “Think 25” at all times.
To be aware of and follow all legal and company policies and procedures as instructed.
Ensure Protection of the Company’s Licensing Obligations / Objectives.