Company Description

A very successful management and marketing services consultancy with offices in Central Birmingham, London and Hong Kong.
Its clients are licensed operators focused on international jurisdictions to offer real money gambling products, mainly focused on sports betting.
The company continues to expand, and this position is as a direct result of that continued growth and success.

Job Description

Attend to all inquiries via live chat, instant messaging tools, email and telephone.
Maintain a professional and positive attitude with all clients and parties.
Provide excellent quality customer service at all times.
Complaints handling and escalations.
Complete KYC procedures on the Company’s clients’ customers.
Process deposits and withdrawals in and from customer accounts.
Troubleshoot problems with deposits and withdrawals.
Liaise with third party suppliers to insure smooth payments and operations and resolve customer queries.
Handling responses to marketing campaigns and crediting bonuses to customer accounts.
Compile daily and weekly figures for supervisors, managers and senior management.
Liaise with Clients’ agents and distribution partners.
Liaise with Clients’ suppliers and platform owners.
Other ad hoc duties.

Personal Specifications

The successful candidate will speak fluent English and Cantonese, or Mandarin
The ability to write (Type) in these languages is also essential.
You should have strong communication and time management skills.
You should have a keen attention to detail and good analytical skills.
You should be proficient in Microsoft Excel and Word
The role is a Night Shift position - working a 4 shift on 4 day shift off pattern.
You will have the legal right to work in the UK.

(Position Filled) Chinese Speaking Customer Service - £18K - Birmingham