The Company

A leading Casino Operator is seeking a talented Casino Manager to compliment their already successful team.

The Role

To support and assist the senior management in achieving the highest possible standards in the overall operation of the club whilst ensuring full compliance.
Supervision of Gaming
Determine the appropriate numbers, associated personnel costs and skill levels required to effectively run the shift.
Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities
To ensure disputes are handled promptly, efficiently and fairly.
To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Team Management

To be fair and consistent in all matters and procedures at all times.
To monitor levels of sickness to ensure the most cost effective usage of labour.
To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.
To ensure the highest standards of appearance, personal grooming and hygiene.
To ensure individual needs are dealt with professionally and, when necessary, confidentially.

Customer Service

To ensure the highest attainable standards of customer service are delivered at all times.
To actively assess day-to-day customer service needs and respond appropriately

Compliance and Security

To be compliant in money laundering, gaming activity, health and safety, hygiene and fire regulations.
To be compliant with licensing laws with breaches reported and the appropriate action taken.
To identify and investigate breaches of gaming security in accordance to company policy.
To carry out checks of gaming equipment and ensure it is properly maintained.

Teamwork and Communication

To respond positively to guidance where given.
To maintain a professional working rapport with all other team members
To maintain a positive approach and awareness of the impact actions and attitudes have on others.
To communicate all relevant information.

Essential Skills

A strong work ethic with a passion for exceeding expectations
Outstanding customer service skills.
Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.
Methodical and attentive to detail.
Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.

A high level of personal integrity.
A strong work ethic with a passion for exceeding expectations.
Show respect and appreciation to all.
Encourage and contribute toward a culture that supports everyone to be the best that they can be.
Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members
Possession of a PML

(Position Filled) Casino Manager - Yorkshire - £28,000