Job Title: (Position Filled) Mandarin Speaking Customer Service Agent – Day Shift
Location: Birmingham
Salary: £18K - £20K
Job Description
• Attend to all inquiries via live chat, instant messaging tools, email and telephone.
• Maintain a professional and positive attitude with all clients and parties.
• Provide excellent quality customer service at all times.
• Complaints handling and escalations.
• Complete KYC procedures on the Company's clients' customers.
• Process deposits and withdraws in and from customer accounts.
• Troubleshoot problems with deposits and withdrawals.
• Liaise with third party suppliers to ensure smooth payments and operations and resolve customer queries.
• Handling responses to marketing campaigns and crediting bonuses to customer accounts.
• Compile daily and weekly figures for supervisors, managers and senior management.
• Liaise with Clients' agents and distribution partners.
• Liaise with Clients' suppliers and platform owners.
• Other ad hoc duties.
Personal Specifications
• Must - Verbal and Written Mandarin proficiency.
• Must - Verbal and Written English proficiency.
• Must - Strong time management.
• Must - Strong communication skills.
• Must - Be willing to work shifts and weekends.
• Must - Attention to details and analytical skills.
• Should - A-levels educated.
• Should - Proficiency with Microsoft Excel and Word
• Nice but not essential - Experience or Keen interest in the betting industry.
• Nice but not essential - Have a keen interest in Sports, especially Football.
Working Pattern
40 hours per week
Early Shift: 8am – 4pm
Late Shift: 12pm - 8pm
5 days a week from Monday to Sunday.
TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM