Job Purpose

To be responsible for the management of the Car Jockey team to ensure that it operates to the highest standards of efficiency and courtesy in respect of members and their guests.
This job profile is not exhaustive and therefore the job holder may be required to perform such other duties as may be assigned by management from time to time.

Objectives & Goals

To achieve and maintain the highest standard of customer service by ensuring that all car jockeys communicate with members and their guests in a manner which befits brand standards of service excellence.
Ensure that all information given to the car jockey team by the Head Driver is timely and accurate.
Ensure adequate knowledge of the company’s policies and procedures and ensure compliance by all staff within the department.
Ensure the car jockey team adheres to the Company dress code and presents a professional Company image.
Ensure that the cars, both interior and exterior, are at all times kept clean and repairs are reported and actioned without any delay.
Ensure that the club entrance and immediate surrounding area is kept clean, tidy and clear from obstructions.
Undertake the duties of Car Jockey and Doorperson as required.

The Role

Manpower Planning

Ensure that shifts are adequately covered at all times.
Ensure that there is always one doorperson/car jockey standing at the front door of the Club at all times.
Manage the recruitment and selection process for car jockeys with assistance from the Human Resources Department as required.

Administration

Complete rotas and any other company paperwork as and when required, ensuring it is done accurately and within timescales.
Produce written appraisals of the performance of the car jockey staff
Ensure daily department/car checks are completed and logged in an efficient manner.
Provide appropriate paperwork to relevant Head Office personnel relating to any Payment of Penalty Charges and/or alleged traffic contraventions.
Keep accurate records in line with Transport for London (TfL) Private Hire Vehicle License requirements (e.g. maintain driver, vehicle and booking records, ensure record of licences is up-to-date, etc)

People Development

Identify training needs and put forward training recommendations
Train new staff to ensure maximum efficiency and excellent customer service.
Carry out day to day coaching of all car jockeys as and when required.
Managing Employee Relations
Give clear and concise direction to staff on the company’s expected standards of conduct and performance.

Health & Safety

Ensure you are aware of your responsibilities with regards to Health & Safety and Emergency Procedures for the department.
Report all accidents immediately in accordance with company procedures.

Communication

Ensure effective communication and working relationships are achieved and maintained
between the front door and reception area/staff, and with management and other departments.
Know and address members by name ensuring a polite, friendly and appropriate welcome.

Performance Management

Manpower Planning

Ensure rotas are prepared on time with at least two weeks’ notice and within budget.
Vacancies are filled on time and within budget.
Ensure holiday cover is given fairly to prevent staff shortages and does not impact negatively on operational performance.

Administration

Payroll documentation is clear, concise and accurate and submitted on a weekly basis or as required by the HR Department.
Appraisals for departmental staff are diarised and adequate time scheduled for each staff member to ensure effectiveness.
To hold records of renewal dates for driver PHV/PCO and SIA Licences and ensure staff are reminded with two months’ notice to ensure renewal is complete before expiry of current licence.
To maintain PHV/PCO files in line with direction from the Compliance Director
Maintain a fleet calendar to plan individual vehicle servicing, maintenance, MOTs and Annual TfL PHV License inspections
Updating departmental SOPs as required

People Development

Department Induction is delivered to new employees within first week of commencement and within agreed guidelines.
Training relates to development of employee in the role and is within budget.
Employees conduct and performance is at all times exemplary.
Employee Relation matters/issues are dealt with in line with company standard and legal obligations and are recorded accurately.

Health & Safety

Keep up-to-date on Health & Safety Regulations and implement changes as required.
To ensure team are fully aware of fire, bomb and evacuation procedures for department.

Personal Competencies

To maintain a high member awareness by approaching your job with the customers always in mind.
To maintain a high level of teamwork by showing co-operation and support to colleagues in the pursuit of the department and business goals.
To have a positive impact, taking personal responsibility and initiative to resolve issues within the department, always clearly communicating with both members and colleagues.

(Position Filled) Head Driver - £30K + Bonus + Benefits - London