The Company

A leading Casino operator is seeking an experienced and talented Cash Desk Manager to head up all Cash Desk Operations.

The Role

Part of a team that will deliver profit growth at an extraordinary level, supporting the operation through the provision of cash handling and banking services to our customers and staff.
To build, manage and develop a team of technically competent cashiers, confident in their ability to work as a team and individually, that are focused on excellence in both service, knowledge and accuracy of working.
To deliver a consistently engaging customer experience, both to external and internal customers, that combines a strong service ethic with the integrity and accuracy expected of a banking/accounting service.
To always push to be the best, developing a consistent operational quality in our business through customer offering, economics, visibility & service.
Responsibility for cash desk operations and day to day decision making
Leading, developing and driving the performance of a team of cashiers - creating a team of engaged cashiers who can be relied upon to work unsupervised
Ensuring all colleagues in the casino adhere to cash desk procedures and security measures, communicating these effectively to all
Responsibility for compliance within and the security of the cash desk
Anticipating needs of the casino and ensuring optimum rostering efficiencies
Ensuring all of the cash desk team provide a consistently excellent service to our customers
Investigation and resolution of machines variances
Liaise with the Finance Director to ensure accurate and timely reporting of relevant data.

The Candidate

Relevant experience in the management and operation of casino cash desks
Knowledge of relevant legislation, guidelines and industry best practice, with particular focus on Anti-Money Laundering regulations and the Gambling Act 2005
Relevant experience of casino cage systems, including both IT systems and manual fall-backs.
Experience in devising cash desk policy and procedures
Team Leadership, Recruitment, Development & Retention
Experienced with relevant software applications

(Position Filled) Cash Desk Manager - £28K to £30K - Yorkshire