Job Title:                   (Position Filled) Casino Manager
Location:                    North East England
Salary:                        £25K + Bonus + Benefits + Tips

To support and assist the Casino in achieving the highest possible standards in the overall operation of the club whilst ensuring all policy and procedure are complied with

Determine the appropriate staff numbers, associated personnel costs and skill levels required to effectively run the shift.
Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities
To ensure disputes are handled promptly, efficiently and fairly.
To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

To be fair and consistent in all matters and procedures at all times.
To monitor levels of sickness, sickness costs and subsequent redeployment of staff or overtime to ensure the most cost effective usage of labour.
To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.
To ensure the highest standards of appearance, personal grooming and hygiene are maintained by staff at all times.
To ensure individual staff needs are dealt with professionally and, when necessary, confidentially.

To ensure the highest attainable standards of customer service are delivered at all times.
To actively assess day-to-day customer service needs and respond appropriately.

To maintain compliance with company and legal procedures in all areas.
This includes money laundering, gaming activity, health and safety, hygiene and fire regulations.
To liaise with the security department to ensure general security, monitoring, health and safety regulations and fire evacuation procedures are complied with.
To ensure all licensing laws are complied with and breaches are reported and the appropriate action taken.
To identify and investigate breaches of gaming security in accordance to company policy.
To carry out checks of gaming equipment and ensure it is properly maintained.

A highly motivated individual with at least 3 years Casino Management experience.
Exceptional interpersonal and communication skills
Build strong, positive relationships with customers.
Be self-disciplined, organized and efficient.
Be proactive, self-sufficient and able to work with minimal supervision.
Have substantial experience of managing people and teams.
Have a passion for delivering an exceptional customer experience.
Possess a dynamic, innovative, forward thinking approach.
A high level of personal integrity
A strong work ethic with a passion for exceeding expectations
PML qualification

(Position Filled) Casino Manager - £25K