Job Title:   (Position Filled) Field Service Engineer
Salary:   £24K - £26K + Car
Location:  Manchester

Introduction
• The role of gaming product technician is to provide technical support for the gaming equipment within our casinos.
• The role requires extensive travel all over the UK but will principally be focused to a single region.
Principal Accountabilities
• To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.
• To work with and report to the senior gaming product technician for the region on any ongoing issues.
• To observe all machine accounting systems and maintain security procedures relating to this.
• To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.
• To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
• Ensure internal customers are kept informed at all stages of progress with regard to machine faults.
• To carry out Pre-Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.
• Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.
• Assist the project team when required with machine installs and gaming floor moves.
• To adhere to company SLA targets in relationship to gaming equipment repairs.
• To provide service and customer support to our casinos.
• To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience
• Ability to be self-motivated.
• Be a problem solver.
• A self-starter able to work autonomously yet also a team player.
• Have extensive knowledge of gaming equipment.
• Have great communications skills.
• Basic understanding electronics.
• Good computer skills with knowledge of Microsoft office products.
• Ability to form strong working relationships across the business.

Working Hours
• 40 hours minimum per week – as necessary to meet business demands.
• Extensive UK travel with overnight stays should be expected from time to time.
• Full Clean UK driving license.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM