The Company

A leading Land Based Casino operator is seeking a talented and experienced IT Manager to take ultimate responsibility for the following…

Objectives & Goals

To carry out your duties to the highest standards of efficiency in accordance with company policies and procedures.
Achieve and maintain a good working knowledge of and be able to support the following computer systems:
- IGS NEON Casino Management System
- MICROS EPOS System
- Microsoft Office 365
Ensure effective communication is achieved and maintained by you and with colleagues, management and other departments and with external suppliers.

Role Activities

Customer

Ensure optimal ‘uptime’ / availability of gaming tables for customers through proactive management of the IT related infrastructure:
- WiFi network
- iPads and related Table/Gaming Management Apps
- Baccarat Shoes
- Billboard screens and keypad controls
- Table PC units
- Network switches and cabling
- Casino Management System (IGS NEON)
Occasionally assist club members and their guests with personal devices or IT issues, such as accessing the guest WiFi network, or web services
Support for Internal Customers:
Ensure adequate availability of technical support staff
- Recruitment
- Training
- Rostering
- Assessment of performance
Maintain system of logging all IT helpdesk jobs
Provide reports of resolution times and trends of related/common issues
Maintain in good working order all office PCs and peripheral devices, including printers
Ensure photocopier/printer/scanner units are well maintained
WiFi network
Network switches and cabling
Provide assistance to individual users to resolve queries or issues with use of physical equipment, hardware or software

Compliance

Ensure compliance with Data Protection Act 2018 / General Data Protection Regulations GDPR (EU)
IT Systems Register
Maintaining the Data Permeation Map
Liaison with the Data Protection Officer (DPO) in line with the following:
- Subject Access Request Policy and Procedure
- Data Breach Escalation and Reporting Policy
- Records Management and Retention Policy
- Data and Information Classification Policy
- Data Disposal Policy
- Privacy Notices (Customer and Employee)
Information Asset Register
Disaster Recovery / Business Continuity
Cyber Essentials Plus
Accountable for Data Protection and Information Security Management in line with company policies, including but not limited to:
- Access Management
- BYOD Management
- Password Management
- Patch Management
- Anti-Virus Management
- Vulnerability Management
Join accountability with Human Resources for
- New Starters, Movers and Leavers Policy
- Clear Desk Policy
- Acceptable Use Policy
- Email Policy
- Social Media Policy
Ensure comms room/s are kept clean and tidy, maintain an up-to-date diagram showing locations of physical equipment, cross referenced with IT asset register and physical labels
Attend periodic meetings of the Operational Risk Committee and Risk and Controls Group, completing any assigned tasks arising from these meetings in a timely manner and presenting updates concerning Information Governance

Commercial

Access Management to IT systems
Ensuring the principal IT systems upon which the business depends are fully operational
Telephone systems
Mobile devices
Responsible for compiling and submission of the annual IT CAPEX and OPEX Budgets in line with strategic direction from the CEO and Directors of Gaming and Non-Gaming Operations
Management of the CAPEX and OPEX budgets in line with cashflow
Supplier Relations / KYV
Obtain comparable quotations to ensure optimal value for purchases of software, hardware, services, gaming equipment
Attend monthly Heads of Departments and Food & Beverage Meetings to provide an overview of the activities IT department, completing any assigned tasks arising from these meetings in a timely manner.

(Position Filled) IT Manager - £42K – £52K - London