Machines Field Service Engineer - London, Essex & surrounding areas

Machines Field Service Engineer - London, Essex & surrounding areas

Are you a skilled and experienced Field Service Engineer with a knack for IT and a passion for problem-solving? We are seeking a dedicated professional to join our team and cover our clubs in North/East London, Essex, and surrounding areas. In this key role, you will manage the delivery of our Machines and IT proposition, directly impacting customer experience and driving business performance through continuous improvement. You'll need network experience and the ability to repair low level IT equipment.

Your Responsibilities:

• Installation, configuration, and setup of IT hardware and slot machines.

• Routine maintenance, diagnostics, and repair of equipment.

• Troubleshooting hardware, software, and peripheral issues.

• Providing technical assistance and training to club staff.

• Implementing preventive maintenance schedules.

• Ensuring compliance with gaming regulations and safety standards.

• Maintaining accurate service records and reports.

• Staying updated on the latest advancements in IT hardware and slot machine technology.

• Collaborating with internal teams to resolve complex issues.

• Building strong relationships with club colleagues and management.

• Adhering to company Health & Safety policies.

Shift pattern:

• 9am-5pm Monday to Friday, 1 week in 3 on call covering 3 engineers’ clubs (around 15-18 clubs) for High Priority calls 5pm to 10pm on call during the week and 10am to 10pm on your weekend when on call.

Your Objectives:

• Your success will be measured by the smooth operation and maintenance of our installed equipment, efficient troubleshooting, exceptional customer service, and consistently achieving KPIs set by IT/Field management. You will also contribute to maintaining exceptional standards within our club arcades during installations, removals, and maintenance.

What We Offer:

We value our employees and provide a comprehensive benefits package, including:

• 33 days annual leave (including bank holidays)

• Options to buy additional leave

• Annual company bonus scheme

• Help@Hand – wellbeing app with remote GP access for you and your family

• Thrive App – NHS-approved mental wellbeing support

• My Eva – online financial expert for money-related matters

• Apprenticeships

• Learning digital platform with online courses

• Refer a friend scheme

• Life assurance

• Company pension

Ideal Candidate:

You are a proactive and customer-focused individual with a strong technical aptitude, excellent communication skills, and the ability to work independently and as part of a team. You are comfortable in a dynamic environment and dedicated to providing exceptional service.

If you are ready to take on this exciting challenge and contribute to our success, apply now to CHRISTINE@GRS-RECRUIT.COM

Head of Marketing - €70K to €100K

Job Title: Head of Marketing

General Information

• Full Time / Part Time: Full Time

• Remote Work: 100% remote, with 15-30% travel time

• Salary 70K to 100K Euros depending on experience.

Job Overview

The Head of Marketing will play a pivotal role in driving the growth and success of our company. This position is designed for an experienced marketing professional with extensive knowledge and experience in the iGaming industry, possessing a deep understanding of client acquisition and retention strategies specific to the iGaming sector.

The Head of Marketing will be responsible for overseeing day-to-day marketing initiatives while also driving strategic planning to support long-term business growth in a highly competitive environment. This role combines strategic and operational responsibilities, requiring hands-on involvement in developing, implementing, and managing comprehensive marketing campaigns across multiple channels aimed at maximizing brand awareness, exposure, and profitability.

Duties & Responsibilities

• Strategy Development: Lead the development and effective implementation of marketing strategies and plans to grow audiences and the uptake of products and services. Tailor campaigns to target key segments such as casino, sportsbook, poker, and other gaming verticals. Oversee and manage marketing roadmap activities and the related annual budget.

• Campaign Management: Lead digital marketing campaigns across various channels, including paid media (PPC), SEO, social media, with a strong emphasis on product positioning.

• Brand Management: Continuously develop and strengthen the company’s brand identity and image in consultation with senior management and partners, maintaining consistent messaging, tone, and aesthetics across all marketing activities and touchpoints.

• Data-Driven Insights: Analyse marketing and campaign performance using industry-specific KPIs. Make data-driven adjustments to optimize future plans, activities, and campaigns. Conduct strategic marketing analysis to guide marketing efforts and initiatives.

• Content Strategy: Develop and create engaging and creative content (blogs, videos, promotions) for internal and external campaigns.

• Social Media and Community Management: Manage, oversee, and execute social media activities, initiatives, accounts, and online communities, fostering a positive and engaging environment.

• Market Research: Stay updated with the latest trends in the iGaming industry, including emerging technologies, market demands, and competitor activity. Adapt marketing strategies to maintain a competitive edge.

• Reporting and Analytics: Provide regular reports on all marketing activities, initiatives, and campaign effectiveness, insights, and opportunities for growth to senior management. Use data to recommend optimizations and innovations in marketing strategies.

• Internal Collaboration & Communication: Ensure marketing goals are communicated across the organization and improve marketing outreach efforts.

Qualifications

• Education/Certifications: Education or certifications in marketing, digital marketing (e.g., Google Analytics, HubSpot, SEO) or iGaming industry-specific certifications are advantageous.

• Experience: 5+ years of solid marketing experience in a fast-paced work environment, with a minimum of 3 years in a managerial role within the iGaming industry.

• Skills: Strong understanding of the iGaming ecosystem, experience managing multichannel marketing campaigns with measurable results, solid knowledge of marketing analytics and data interpretation (e.g., Google Analytics, BI tools, CRM software), strong communicational and content creation skills, experience leading teams, and project management skills.

Skills & Competencies

Hard Skills:

• Proficiency in running multi-channel marketing campaigns (including PPC, SEO, social media)

• Expertise in tracking KPIs specific to iGaming using tools like Google Analytics, BI tools, and CRM software

• Experience with marketing automation platforms (e.g., HubSpot, Marketo)

• Strong content creation and management skills

Soft Skills:

• Creativity and innovation in marketing campaigns

• Strong communication skills for collaboration and presentation

• Analytical thinking and data-driven decision-making

• Exceptional organizational and time-management skills

• Adaptability to the fast-paced iGaming industry

• Customer-centric mindset focused on creating personalized, engaging content and campaigns

Additional Qualifications

• Strategic thinking and problem-solving abilities

• Superior interpersonal and organizational skills with a team-player spirit

• Adaptability to change and the dynamics of a start-up culture

• Continuous learning and development mindset

• Ability to handle criticism and alternative approaches

• Ability to make quick but rational decisions under pressure

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Field Service Engineer - Midlands - £29.5K + car + benefits

Field Service Engineer based in Midlands area (ideally Leicester / Coventry area)

£29,500 salary plus benefits:

• Company Car

• Pension: 8% combined pension rising with length of service

• Life assurance 4 x salary

• 23 days holiday rising with length of service

• Salary sacrifice schemes

Join Our Dynamic Service Division in Midlands: Exceptional Opportunity for a Field Services Engineer

Are you ready to take your technical expertise to the next level? We are thrilled to announce an exciting opportunity within our Service Division for a dedicated and skilled Service Engineer.

Job is in the picturesque Midlands region, this role is integral to our mission of delivering unparalleled maintenance and technical support to our valued customers.

If you are passionate about service excellence and looking to make a significant impact, we want to hear from you!

Our Client strives on providing top-tier solutions and support to clients across the UK and beyond. Their commitment to quality and customer satisfaction sets us apart in the industry. As part of our Midlands team, you will play a crucial role in upholding these standards while contributing to the continuous improvement of our services.

Key Responsibilities:

As a Field Services Engineer, you will be responsible for a diverse range of tasks that ensure our customers receive the highest level of service. Your role will include:

• Exceptional Customer Service: Deliver outstanding service to customers within your designated region, fostering long-term relationships built on trust and reliability.

• Installation and Maintenance: Oversee the installation of the company's and third-party systems, as well as carry out hardware and software modifications and upgrades on existing equipment.

• Preventive Maintenance: Conduct regular Planned Preventative Maintenance (PPM) on existing products to ensure optimal performance and longevity.

• Problem Solving: Utilize your analytical skills to perform root cause analysis and effectively resolve service issues, ensuring minimal disruption to our customers.

• Continuous Improvement: Drive initiatives for process enhancements, ensuring that our service offerings are always evolving to meet customer needs.

• Reactive Support: Provide timely reactive call-out responses to customer sites as part of a rota system, which may include working unsociable hours.

• Spare Parts Management: Manage and control spare parts allocated to your region, ensuring availability and effective inventory management.

• Communication: Maintain clear communication regarding service issues, escalating as necessary in line with established processes.

• Team Collaboration: Work collaboratively with your team, or independently, to respond to on-site customer support requests, ensuring coverage during high workload periods.

• Accurate Reporting: Utilize the company's Service Management system to maintain real-time reporting and documentation, ensuring all service records are accurate and up-to-date.

Required Skills and Abilities:

To excel in this role, you should possess the following qualifications and skills:

• A minimum of 5 years of relevant technical maintenance or service support experience.

• A solid electrical or electronic background, with recognized engineering qualifications being a distinct advantage.

• Experience in network and server installation and maintenance is desirable.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for documentation and reporting.

• A flexible approach to working hours and the ability to travel as required.

• A valid UK driving license.

• Proven organizational skills and the ability to self-motivate.

While previous casino experience is not essential, we welcome applications from engineers with a manufacturing background.

Job is on shift basis:

• Week 1

  • Late call Mon to Fri 4pm to 12.00 , Sat and Sunday 12.00 to 12.00

• Week 2

  • Monday off, Then 4 days of Planned Preventative Maintenance 8am to 4pm

• Week 3

  • Early call 8am to 4pm Monday to Friday

• Week 4

  • Planned Preventative Maintenance 8am to 4pm Monday to Friday

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Dutch Payments / AML & Fraud Specialist - Malta or Barcelona - €30K-€35K

Job Title:         Dutch Payments / AML & Fraud Specialist

Location:         Malta or Barcelona

Salary:              €30K - €35K

Are you ready to take your career to the next level in the dynamic world of iGaming? We are excited to announce an exceptional opportunity for a Dutch Payments / AML and Fraud Specialist to join one of our innovative clients. If you possess at least one year of experience in iGaming, particularly in Payment and Fraud, and are fluent in Dutch, we want to hear from you!

Location:

Join us onsite in the picturesque locations of Ta Xbiex, Malta, or Barcelona, Spain! Enjoy a vibrant work environment and immerse yourself in the rich culture these cities have to offer. Plus, we provide paid training in Malta to ensure you have the tools and knowledge to thrive in your role.

Salary:

We offer a competitive salary range of €30,000 to €35,000, commensurate with your experience and expertise.

Your Role:

As a Dutch Payments / AML and Fraud Specialist, you will play a crucial role in managing payment processes, ensuring compliance with anti-money laundering regulations, and implementing effective fraud prevention strategies. Your expertise will help safeguard our operations and enhance our customers’ experiences in the Dutch market.

Key Responsibilities:

• Payments Management: Oversee transaction processing, optimize payment methods, and collaborate with payment providers to resolve issues swiftly.

• AML Compliance: Implement AML policies, conduct risk assessments, and prepare Suspicious Activity Reports (SARs) as necessary.

• Fraud Prevention: Analyze transaction patterns, investigate fraud alerts, and work with teams to develop robust fraud prevention strategies.

• Reporting and Documentation: Maintain accurate records, generate reports on payment trends and compliance status, and document fraud incidents.

• Collaboration: Engage with cross-functional teams to enhance compliance efforts and stay updated on industry trends and regulatory changes.

Qualifications:

• A degree in finance, business, law, or a related field.

• At least one year of proven experience in payments, fraud prevention, or AML compliance, ideally within the iGaming industry.

• Strong understanding of Dutch regulations regarding payments, AML, and gambling.

• Excellent analytical and problem-solving skills, with proficiency in data analysis tools.

• Exceptional communication skills in both Dutch and English

• Detail-oriented, with a high level of integrity and professionalism.

What We Offer:

• A competitive salary that reflects your experience and contributions.

• Opportunities for professional development and career advancement within a rapidly growing industry.

• A vibrant team culture that promotes collaboration and innovation.

• Flexible working conditions and a comprehensive benefits package.

How to Apply:

Are you ready to embark on this exciting journey with us? Please submit your application, including your CV and a cover letter outlining your relevant experience to:

CHRISTINE@GRS-RECRUIT.COM

Field Service Engineer - Yorkshire area - £29,500 + benefits

Field Service Engineer based in Yorkshire area (ideally Leeds area).

£29,500 salary plus benefits:

• Company Car

• Pension: 8% combined pension rising with length of service

• Life assurance 4 x salary

• 23 days holiday rising with length of service

• Salary sacrifice schemes

Join Our Dynamic Service Division in Yorkshire: Exceptional Opportunity for a Field Services Engineer

Are you ready to take your technical expertise to the next level? We are thrilled to announce an exciting opportunity within our Service Division for a dedicated and skilled Service Engineer.

Job is in the picturesque Yorkshire region, this role is integral to our mission of delivering unparalleled maintenance and technical support to our valued customers.

If you are passionate about service excellence and looking to make a significant impact, we want to hear from you!

Our Client strives on providing top-tier solutions and support to clients across the UK and beyond. Their commitment to quality and customer satisfaction sets us apart in the industry. As part of our Yorkshire team, you will play a crucial role in upholding these standards while contributing to the continuous improvement of our services.

Key Responsibilities:

As a Field Services Engineer, you will be responsible for a diverse range of tasks that ensure our customers receive the highest level of service. Your role will include:

• Exceptional Customer Service: Deliver outstanding service to customers within your designated region, fostering long-term relationships built on trust and reliability.

• Installation and Maintenance: Oversee the installation of the company's and third-party systems, as well as carry out hardware and software modifications and upgrades on existing equipment.

• Preventive Maintenance: Conduct regular Planned Preventative Maintenance (PPM) on existing products to ensure optimal performance and longevity.

• Problem Solving: Utilize your analytical skills to perform root cause analysis and effectively resolve service issues, ensuring minimal disruption to our customers.

• Continuous Improvement: Drive initiatives for process enhancements, ensuring that our service offerings are always evolving to meet customer needs.

• Reactive Support: Provide timely reactive call-out responses to customer sites as part of a rota system, which may include working unsociable hours.

• Spare Parts Management: Manage and control spare parts allocated to your region, ensuring availability and effective inventory management.

• Communication: Maintain clear communication regarding service issues, escalating as necessary in line with established processes.

• Team Collaboration: Work collaboratively with your team, or independently, to respond to on-site customer support requests, ensuring coverage during high workload periods.

• Accurate Reporting: Utilize the company's Service Management system to maintain real-time reporting and documentation, ensuring all service records are accurate and up-to-date.

Required Skills and Abilities:

To excel in this role, you should possess the following qualifications and skills:

• A minimum of 5 years of relevant technical maintenance or service support experience.

• A solid electrical or electronic background, with recognized engineering qualifications being a distinct advantage.

• Experience in network and server installation and maintenance is desirable.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for documentation and reporting.

• A flexible approach to working hours and the ability to travel as required.

• A valid UK driving license.

• Proven organizational skills and the ability to self-motivate.

• While previous casino experience is not essential, we welcome applications from engineers with a manufacturing background.

Job is on shift basis:

• Week 1

  • Late call Mon to Fri 4pm to 12.00 , Sat and Sunday 12.00 to 12.00

• Week 2

  • Monday off, Then 4 days of Planned Preventative Maintenance 8am to 4pm

• Week 3

  • Early call 8am to 4pm Monday to Friday

• Week 4

  • Planned Preventative Maintenance 8am to 4pm Monday to Friday

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM