Cash Desk & Reception Supervisor - Switzerland

Join Our Team as a Cash Desk & Reception Supervisor in Switzerland!

If you're passionate about fresh mountain air and enjoy winter sports, hiking, or biking during the summer, then this is the perfect location for you. Are you ready to take the lead in one of the most dynamic and exciting environments at the highest located Casino in Europe, situated at 1822 meters?

We're seeking a skilled and dedicated individual to join our team. As the heartbeat of our operation, you'll oversee the smooth operation of our cash desk & reception, ensuring accuracy, efficiency, and top-notch customer service.

Responsibilities:

• Manage daily operations of the cash desk, including supervising cashiers, reconciling transactions, and ensuring compliance with regulatory requirements.

• Train and develop cash desk staff to deliver exceptional service and maintain a high level of accuracy in all transactions.

• Monitor cash flow within the casino and to the bank.

• Implement and enforce security protocols to safeguard assets and prevent fraud or theft.

• Collaborate with other departments to optimize cash handling procedures and resolve any issues or discrepancies.

• Provide leadership and support to the cash desk team, fostering a positive and productive work environment.

Requirements:

• Previous experience in casino cash desk as a senior supervisor or manager.

• Strong leadership skills with the ability to motivate and inspire a team.

• Excellent attention to detail and proficiency in numerical calculations.

• Knowledge of Swiss gaming regulations and compliance standards.

• Effective communication skills, both verbal and written.

• Flexibility to work evenings, weekends, and holidays as needed.

• Knowledge of CSM KIVOS and DRGT is advantageous

At our company, we believe that every team member has the power to shape our future with their ideas, talent, and energy. Joining us isn't just about work; it's about embarking on a rewarding long-term career journey.

We value each individual within our team, fostering an environment that balances professionalism with a relaxed, collegial atmosphere. As a proud subsidiary of, one of Europe's largest casino operators, we take pride in our diverse and international team.

Benefits:

• Competitive salary

• Corporate events and team activities set against the stunning backdrop of the Swiss Alps.

• Generous vacation allowance of 30 days and 7 Bank Holidays

• Private accident insurance coverage.

• Relocation assistance.

• Accommodation provided for the first month, after which you have the choice to rent one from the casino or find your own.

• Opportunities for career growth, training, and professional development.

• Exciting and dynamic work environment supported by a collaborative team.

Ready to embark on this exciting journey with us? Apply now and become part of our vibrant team!

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

Compliance Manager (MLRO) - Buckinghamshire - £55,000

Job Title: Compliance Manager (MLRO)

Location: Buckinghamshire

Salary: £55,000

Reporting to the Head of Compliance, the ideal candidate must have a strong background in Anti-Money Laundering, Customer Due Diligence, Safer Gambling (Player Protection) and Corporate Governance, a proven track record of working within a compliance role, and an extensive knowledge of UK Gambling Legislation.  Casino compliance knowledge essential.

The Compliance Manager (MLRO) role supports the Head of Compliance and the Senior Management Team to ensure compliance practices are embedded and adhered to throughout the business, ensuring compliance with the Licence Conditions and Codes of Practice (LCCP).

Key Responsibilities for this role are:

• Act as a subject matter expert in the field of Casino Compliance.

• Supporting the Head of Compliance to encourage ongoing compliance within the company, acting as part of an independent and objective team to review and evaluate compliance issues.

• Conducting and managing the Casino second-line defence monitoring of AML and CDD to ensure that the policies, procedures, and systems used by the business are fit for purpose and that the business complies with all relevant LCCP legislation.

• Ensure effective AML compliance throughout all sectors of the business.

• Monitor, assess, review and report on any compliance-related issues identified and provide compliance input into business projects.

• Participate and assist with regulatory inquiries and inspections, internal and external audits.

• Keeping abreast of changes to Industry legislation, understanding and benchmarking of best practice with the aim of continuously raising standards and expertise.

• Write and maintain Compliance, AML policies and Risk Assessments.

• Ensure the NEON system is fully utilised within the casino environment.

• Manage the SENSE self-exclusion back office.

• Chair regular Casino compliance monitoring and review meetings.

• Attend Compliance & Risk Committee Meetings.

• Produce monthly and annual Compliance and AML reports.

• Attend ad hoc meetings with trade bodies.

 Required Skills:

• Demonstrable experience of a compliance role in a casino environment is essential.

• Practical knowledge of the UK compliance and regulatory environment relevant to Rank’s businesses (Gambling Act 2005, Licensing Act 2003, Money Laundering Regulations 2007, General Data Protection Regulations 2018 & marketing regulations).

• Experience with AML/KYC/Customer Due Diligence processes.

• Proficient in data analysis and reporting, with attention to detail and ability to quickly review and assess information.

• Experience in developing and implementing policy and procedures.

• Excellent analytical, organisational and presentation skills with strong attention to detail.

• Confidence to interact with individuals from all levels of the business and relevant external partners.

• Self-motivated and able to work independently.

• Good time management skills and the ability to efficiently achieve deadlines.

• PML holder.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Customer Support Representative (Italian and English speaking) - Malta

JOB TITLE: Customer Support Representative

(Italian and English Speaking)

LOCATION: Birkirkara, Malta (Hybrid job) · CSR · Full-time

Description

Our team is expanding, and we are now looking for Customer Support Representatives - English and Italian Speaking, to handle technical customer support requests and enquiries in a professional manner and to the satisfaction of the customer as well as to monitor multiple systems used by the Company.

The opportunity:

We are exploring ways to grow our team and in taking ownership of this role, your areas of responsibility will be:

• Provide first-line support and first contact resolution to customers.

• Respond efficiently to customer inquiries and maintain a high level of customer satisfaction.

• Identify the customers’ needs and assist customers with their queries.

• Handle complaints professionally, provide solutions and follow up to ensure resolution.

• Provide valid, precise, and complete information using the proper methods and tools.

• Actively monitor traffic, and identify, and report any issues according to the Company’s procedures.

• Escalate technical issues using the SOPs of the Company.

• Build rapport and trust with customers through open and interactive communication.

• Work proactively to identify issues that may arise before the customer reports such issues.

• Follow communication procedures, guidelines, and Company policies.

• Any other task assigned by the management and as required from time to time.

Requirements

We are looking for individuals with IT skills, an ordinary level of education, and proven customer support experience or experience working in a customer-facing role.

Additionally, the ideal candidate will be:

• Passionate about Customer Service where customer satisfaction and first contact resolution immediately come to mind.

• Customer-centric team player with a ‘can-do’ attitude.

• Excellent verbal and written communication skills in English and Italian.

• Strong analytical, technical troubleshooting and problem-solving skills.

• Able to handle difficult or sensitive situations with tact and diplomacy.

• Able to adapt, multitask and prioritise.

• Able to keep up to date with the latest technologies, products, services, and SMS industry.

The selected candidate must be available to work on a 24/7 roster including weekends and public holidays. This position is hybrid (mornings - onsite and weekends/PH/afternoons/nights - remote).

Benefits

By joining the Company, you will have the opportunity to work with an ambitious team that strives to deliver with great team spirit and a multicultural environment. We believe that our employees are our greatest asset and apart from providing a competitive salary, you will also be provided with:

• Hybrid working

• Career progression

• Health Insurance

• Life Insurance

• Discounts on other insurance policies

• Employee wellness allowance

• Fresh fruit and snacks

• Team activities

• Casual dress code

• An opportunity to live and work in the sunny Mediterranean island of Malta

If you enjoy working with people and you want to join a team of dynamic and talented individuals, then this is the next step in your career!

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Managing Director - Online Gaming - Malta

JOB TITLE: Managing Director

LOCATION: Malta

The Managing Director is the key influential managerial role within the Company and will lead, manage and supervise the key management team of the online division.  The Managing Director will also work closely with the Board and Directors of the parent company and Group, in developing and executing the company’s business strategies, providing strategic advice, reports and proposals to increase performance and revenues, preparing and implementing comprehensive business plans whilst leading the day-to-day, operations and leading and managing the team at the Malta Office.

Responsibilities:

• Manage the P&L and budget process of the online gaming product.

• Work with the senior management at the Group to develop and implement the online gaming strategy.

• Define global long-term strategy and prioritization of product roadmap ensuring on going development of new features.

• Regular reporting to senior stakeholders on analytics and performance of the iGaming product.

• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities.

• Ensure company policies and legal guidelines are communicated all the way from the top down and that they are followed at all times.

• Manage the product lifecycle for iGaming products from market scoping to Board signoff through to delivery, launch and optimization of products.

• Commercial negotiation and relationship management with 3rd party suppliers and oversee product development across the three key device types; desktop, tablet and mobile.

• Monitor the online product, content and features and ensure quality and implement improvements when necessary.

• Manage the games content roadmap, including prioritization and launch timeframes.

• Liaise with the Finance Manager to ensure compliance with regulatory legislation and reporting.

• Work together with Compliance to ensure the development and execution of all policies and procedures to support successful business operations, allow for growth and comply with iGaming legislation in all jurisdictions the company operates in;

• Liaise with the Head of Marketing on player acquisition and growth activities as well aa to develop promotional activity for all categories of players

• Work closely with outsourced providers, communicate, and maintain trust relationships with business partners to ensure best practices are standard.

• Recruiting, training, team building, managing and leading the team.

• Delegate responsibilities and supervise the Head of departments to provide guidance and motivation to drive maximum performance.

• Act as the public relations representative of the company in ways that strengthen its profile.

• Analyze problematic situations and occurrences and provide solutions to ensure problem solving, conflict resolution, company survival and growth.

• Be the point of contact and the Key Function Holder, subject to MGA approval, for the company’s daily gaming operations.

 Requirements and Skills:

• Proven experience in a senior managerial position

• 7+ years of experience working within an Online Gaming role 

• 5+ years of experience of online marketing, with particular emphasis in areas of

• conversion, CRM/retention, and maximizing player lifetime value;

• Experience in ensuring a highly engaging UX strategy, innovative player journey

• experience and devising an internationally scalable growth strategy;

• Demonstrable experience in developing strategic and business plans;

• Thorough knowledge of market changes and forces in the iGaming business that may

• influence the company;

• Project management skills;

• Ability to manage staff effectively and maintain positive working relationships with a

• diverse group of internal and external personnel;

• Possess people skills and the ability to work effectively with other highly talented

• individuals.

• Highly numerical and analytical skills;

• Highly motivated and strong communication, organizational, leadership and project management skills

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Casino Dealers - Cyprus - part-time

Permanent Part-Time Positions €12 / hour + tips

Start a new career at Europe’s first integrated resort, with flexible hours. Now announcing permanent part-time positions for Dealers at the majestic casino of City of Dreams Mediterranean - Cyprus.

Enjoy an attractive remuneration package which includes €12 per hour for up to 32 hours per week, €1600 gross per month, plus up to €500 tips, with meals provided.

The position is available only for EU citizens/passport holders.

Candidate must be 21+ to apply.

Apply now by sending your CV (word or pdf format) to cyprus@grs-recruit.com