Job Title: (Position Filled) Field Service Engineer

Location: London

Salary: £30K to £32K + £6K travel allowance

Introduction

  • The role of gaming product technician is to provide technical support for the gaming equipment within our casinos.

Principal Accountabilities

  • To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

  • To work with and report to the gaming product manager on any ongoing issues.

  • To observe all machine accounting systems and maintain security procedures relating to this.

  • To anticipate machine faults and be proactive in dealing with these and reporting to the gaming product manager.

  • To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

  • Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

  • To carry out Pre Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

  • Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

  • Assist the project team when required with machine installs and gaming floor moves.

  • To adhere to company SLA targets in relationship to gaming equipment repairs.

  • To provide service and customer support to our casinos.

  • To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience

  • Ability to be self-motivated.

  • Be a problem solver.

  • A self-starter able to work autonomously yet also a team player.

  • Have extensive knowledge of gaming equipment.

  • Have great communications skills.

  • Basic understanding electronics.

  • Good computer skills with knowledge of Microsoft office products.

  • Ability to form strong working relationships across the business.

FOR FURTHER INFORMATION PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM