Main Function of the Role:

To support and assist the senior management in achieving the highest possible standards in the overall operation of the club whilst ensuring full compliance.

Job Role Requirements:

Compliance

To be compliant in money laundering, gaming activity, health and safety, hygiene and fire regulations.
To comply with all company procedures as required by all company manuals.
To comply with the Gambling Act, its regulations and Gambling Commission licence condition and codes of practice.
To maintain a positive and professional relationship with all official bodies (such as the Gambling Commission, licensing officers etc.).
To comply with and assist in the maintenance of Money Laundering Regulations
To report comments from official bodies to the Compliance Manager.
To be compliant with licensing laws with breaches reported and the appropriate action taken.
To identify and investigate breaches of gaming security in accordance with company policy.
To carry out checks of gaming equipment and ensure it is properly maintained.

Supervision of Gaming

Determine the appropriate numbers, associated personnel costs and skill levels required to effectively run the shift.
Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities.
To ensure disputes are handled promptly, efficiently and fairly.
To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Security

To comply with all company security procedures.
To ensure all persons who are employed follow the security procedures.
To maintain the confidentiality of all company/customer information.
Team Management
To be fair and consistent in all matters and procedures at all times.
To monitor levels of sickness to ensure the most cost-effective usage of labour.
To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.
To ensure the highest standards of appearance, personal grooming and hygiene.
To ensure individual needs are dealt with professionally and, when necessary, confidentially.

Training and Coaching

To attend training courses as required.
To continually be aware and apply procedural changes.
To assist with coaching of other employees regarding departmental procedures as required.
To perform appraisals as required on employees.
Teamwork and Communication
To respond positively to guidance where given.
To maintain a professional working rapport with all other team members
To maintain a positive approach and awareness of the impact actions and attitudes have on others.
To communicate all relevant information.

Customer Service

Essential Skills

A highly motivated individual.
Be self-disciplined, organized and efficient.
Be proactive, self-sufficient and able to work with minimal supervision.
Have substantial experience of managing people and teams.
Have a passion for delivering an exceptional customer experience.
Possess a dynamic, innovative, forward thinking approach.
A high level of personal integrity
A strong work ethic with a passion for exceeding expectations
Outstanding customer service skills.
Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.
Methodical and attentive to detail.
Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.
A high level of personal integrity.
A strong work ethic with a passion for exceeding expectations.
Show respect and appreciation to all.
Encourage and contribute toward a culture that supports everyone to be the best that they can be.
Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members
Possession of a PML

(Position Filled) Casino Manager - Lancashire - £27K–£30K + Tips & Bonus