Job Title:                  (Position Filled) Area Manager AGC/Bingo

Salary:                      £45K - £55K

Location:                 Midlands

 

The Role

To take responsibility for the Midlands maintaining and driving forward a well-run and profitable business, whilst ensuring the highest levels of staff and customer satisfaction.

Aims & Objectives

  • Ensuring each shop is staffed efficiently, properly, opened in accordance company policy and delivers the highest standards of administration, compliance, customer care and service to our customers.

  • Maintain effective communication with shops speaking to the shift managers at the beginning of each shift (minimum 2 shifts per day) visiting each shop under your control at least twice per week, measuring and conducting performance reviews.

  • Be fully knowledgeable and take ownership for ensuring that your shop teams work in accordance with the Gambling Act 2005 and are fully trained in the LCCP at all times.

  • Monitor and maintain the highest possible standards of customer service, personal appearance, legal compliance with the LCCP, machine presentation, shop cleanliness and cash control in accordance with the company’s operating procedures.

  • Work closely with the Directors to deliver their vision and expectations for the business as will alter from time to time.

Main Duties

People Management and Team Development

  • Take responsibility and ownership for the recruitment and training of all team members, ensuring that all administration standards are achieved for the smooth induction, training and payment of new starts.

  • Drive a positive culture of continual improvement, implementing and helping to shape company procedures for effectively managing the performance of the team at all levels within the shops.

  • Monitor the performance standards for all areas of the business.

  • Conduct standards audits with shop managers, following up on time bound action plans for improvements on a day-to-day basis.

  • Identify and put personal development plans in place with staff and managers and, as the business expands, generate the new shop managers from within the business helping to create a “promote from within” culture.

  • Work within the staffing parameters for the shop rotas, ensuring that the key trading times are fully covered and in accordance with company policy, organising the day to day and holiday cover in a way that ensures the continued smooth running of the shop.

Financial

  • Ensure all shops are compliant with weekly / period end reporting and that deadlines are delivered and met at all times.

  • Strive to deliver zero cash variances within the shops on a week-to-week.

  • Work with Directors to implement effective promotions that drive the business performance and oversee the effective implementation of the agreed promotional spend to deliver machine play and revenue growth expectations.

  • Communicate with the shop teams effectively for the delivery of the promotions consistently across the shifts in the shops ensuring all shifts are briefed and understand the promotional mechanics.

  • Control wage spend for the running of the shops in accordance with company operational hours.

  • Provide cover for and be involved with the cash collection processes observing compliance with company policy and recommending to directors any policy changes.

Technical

  • The reporting and fixing of faulty machines as expediently as possible.

  • Where possible during site visits on all machines, unblock coin or note mechanisms and deal with the basic technical faults that may arise from time to time.

  • Ensure the bingo game links are all working and that any faults or issues are reported and rectified at the earliest opportunity.

  • Identify and report machine fraud where suspected.

Operating Standards

  • To ensure the highest standards are consistently delivered.

  • Support the business with the rolling out and management of additional or revised policies as they are implemented to the business.

  • Undertake daily site visits establishing a standard format for reviewing the operating standards whilst on site. Whilst providing feedback on areas both good and bad.

  • Support Directors to drive the performance using the agreed benchmarks to identify, were performance needs attention.

  • Use the benchmarking process to set action plans for continued improvement with shop managers.

Bingo

  • Oversee the compliance of the game formats, prize levels and sequence of games as they are played throughout the day and ensure the correct format is cascaded to employees effectively and followed.

  • Help and support the shop mangers to actively engage customers in the company’s promotional activity to encourage players to use machines and drive bingo plays.

Legal & Compliance

  • Hold and maintain a gambling license to oversee the running of the AGC/Bingo premises.

  • Ensure that every aspect of the business is compliant at all times.

  • This includes but is not limited to educating and training staff, for example self exclusion, think 25, problem gambling, customer interactions etc.

  • Conduct weekly compliance audits and ensure there is a culture of compliance across the business.

Security & Safety

  • Oversee and ensure that the company security policies for cash, safe keys, building keys, building security, health & safety and fire safety precautions are effectively trained managed and observed at all times.

Hours of Work

  • The business operates seven days a week and in most cases 24 hours a day, therefore it is a requirement to see the business within the opening hours and alternate your own shift rotas to achieve this and the principal duties within your role.

  • This is a demanding role and will involve working a combination of weekends, evenings, bank holidays and school half term periods over the course of the financial year.

 

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM