Position Summary

To ensure that all gaming operations are carried out to the highest standard of efficiency, security and customer service in accordance with the policies and procedures of the Casino. Supervises the games at the designated tables reinforcing at all times procedures of the Company.

Primary Responsibilities

Receives, checks and signs for cash chip floats/ cards upon opening gaming tables;
Takes part in the fill/credit procedure as and when required (always ensuring adequate cash chip floats)
Ensures all cash, chips and bets are clearly and audibly counted and announced in accordance with procedure
Ensures all bets are correctly placed
Supervises all transactions, records the cash drop and maintains an awareness of tables win/loss results
Supervises, documents and signs table cash/chip tips count
Performs the duties as a Dealer, Chipper as and when required
Upon opening, ensures that necessary gaming equipment is available and in perfect working condition and upon closing, that all relevant equipment is returned
Strictly adheres to the code of practice and code of conduct
Gives clear and concise commentary as necessary and ensure that Dealers give clear and concise commentary on all operations and transactions
Makes any relevant comments to the supervisors regarding any uncommon activity noticed on the Casino floor
Ensures the accuracy of all recorded transactions in the system, table inventory and player averages
Good knowledge and accurate implementation of AML, Responsible Gaming and Gaming Standard Operating Procedures
Responsible for the overall quality of service offered to the clients at the gaming table
Manages delicate situations in regard to clients demands at the table and informs superiors in due time

Experience

Education

Skills / Competencies

Good knowledge of Casino Games: America Roulette, Blackjack. Knowledge of any other game is highly regarded
Good command of English Language (spoken and written) is a must; any other language will be considered as a strong advantage
Intermediate skills in Microsoft Office
Strong written and verbal communication skills

Personal Competencies

Congenial disposition and team player attitude
Highly motivated and capable of making sound decisions in critical situations and a fast-passed environment
Is trustworthy, well presented, outgoing and self-motivated
Demonstrates a high commitment to delivering results
Achieves agreed objectives and accepts accountability for results
Displays the highest level of integrity
Presents a high commitment to improving customer service

(Position Filled) Casino Pit Supervisor / Inspector - Cyprus