Position Summary

The Senior Operator, Surveillance is to provide monitoring and analysis of all gaming and cash handling areas and activity.
To be able to gather and analyses data from various sources.
To ensure that any violations and/or suspected violations of the law and company regulations are logged and reported to the Surveillance Shift Supervisor and/or Shift Manager in a timely manner.
The Senior Operator, Surveillance will act in the role of Shift Supervisor, Surveillance when required.

Primary Responsibilities

Maintains Effective Relationship with Internal Customers

Acts as a role model by maintaining a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
Meets the customers' requirements and expectations through the prompt and accurate relaying of information.
Uses discretion in handling difficult situations, and step in to provide support to Operators, when required.
Builds credibility with customers through professional behaviour.
Liaises with other departments to promote the Surveillance department.
Uses discretion in handling difficult situations with the assistance of a Shift Manager.
Contributes to the teams' effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.
Represents team concerns to the superiors.
Motivates, coaches and counsels’ staff in a timely manner, ensuring all counselling sessions are appropriately and accurately documented.
Maintains employee morale and professionalism by promoting a positive work environment.

Works as Part of a Team

Contributes to team effectiveness by keeping informed and shares knowledge and technical skills.
Maintains effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel always informed.
Provides back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.
Acts in the Role of Supervisor as required.
Trains, support, and guidance to less experience staff.

Analyses Information From Information Technology Systems

Evaluates and analyses information from multiple sources.
Responds to situations identified through surveillance and computer analysis systems.
Maintains control and confidentiality of Surveillance and computer systems.
Maintains shift statistics data gathering.

Operates Central Monitoring /Communication Console

Observes and analyses gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures.
Monitors VIP/Junkets single and small salons
Label, file, document, and store recording mediums.
Reviews gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.
Ensures that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.
Operates advanced IT systems and communication equipment in accordance with operating requirements.

Survey Staff/ Customers Activity from the Monitor Room

Monitors staff and customers in accordance with "Code of Ethics, Conduct and Professional Behaviors" Policy.
Monitors illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.
Monitors, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
Monitors the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.

Report on Illegal Activities

Monitors detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.
Document at illegal activities using recording mediums and the appropriate electronic reporting system.

Confidentiality & Policy

Safeguards all confidential information whilst exercising due care to prevent its improper disclosure or use.
Complies with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times.

Assists in the Training of New and Existing Employees

Coaches new Surveillance team members on the job.
Coaches team members on an individual basis, presenting new information accurately and in a timely, approachable manner.
Adheres to all company policies and procedures.
Reports accidents, injuries and unsafe work conditions to superiors and relevant departments.
Performs other reasonable job duties as assigned by superiors from time to time.

Key Performance Indicators

Qualifications and Experience

Skills/ Competencies

Personal Competencies

(Position Filled) Senior Surveillance Operator - Europe - €24K + €3.6K accommodation + €2K Bonus