Job Title:                      (Position Filled) Social Responsibility Compliance Officer

Salary:                         £40K 

Location:                    Midlands

 

Job Description

  • The Social Responsibility Compliance Officer will ensure that all casino operations run in accordance with The Gaming Act 2005 and The Gambling Commission Licensing objectives with regards to Social Responsibility

  • The Social Responsibility Compliance Officer will ensure that all operations, with regards to Social responsibility, will comply with LCCP, all legal regulations, Company policies and procedures and adhere to relevant company manuals  

  • The Social Responsibility Compliance Officer will ensure that the Board of Directors, and Senior Members of staff receive up to date minutes of all meetings held with General Managers concerning Social Responsibility

  • The Social Responsibility Compliance Officer will ensure that key internal controls in respect of Social Responsibility are implemented efficiently and that they comply with regulations

  • The Social Responsibility Compliance Officer will carry out and/or assist with internal audits in specified areas of each operation

Main Responsibilities

  • Ensure that all areas of Social Responsibility requirements contained in the LCCP and Company Manuals are adhered to in each site

  • Ensure all policies and procedures in respect of Social Responsibility are adhered to in each site

  • Maintain Confidentiality at all times and comply with GDPR regulations

  • Monitor and report any suspicious activity as required by LCCP and AMLD regulations

  • Monitor and report any suspicious activity to The Directors

  • Assist the Company Statutory Training Officer with staff training to ensure compliance with LCCP and Company Manuals for Social Responsibility

  • Assist in coordinating investigations where failings in company policy is highlighted and take appropriate enforcement and corrective action as necessary

  • Identify failings in key internal controls, and implement operationally efficient internal control procedures that comply with regulations

  • Deliver monthly reports concerning Social Responsibility to The Directors to include numbers of customer interactions, SENSE exclusions, local exclusions and compulsory exclusions and reinstatements

  • Review numbers of exclusions and report accordingly with detailed explanations for increases/decreases

  • Attend internal and external meetings as required

  • Conduct site visits as required to each casino to ensure that each casino is compliant in all areas of Social Responsibility

  • Hold weekly meetings usually by interactive screens, with The General Managers/Assistant General Managers to monitor compliance with Social Responsibility manuals, policies and procedures

  • Advise Managers when interactions need to be carried out and ensure that those interactions are carried out in a timely manner

  • Record details of weekly meetings in the form of minutes and ensure all minutes are uploaded to The One Drive

  • Ensure that all relevant information including all customer interactions are uploaded to CRM

  • Key Stakeholders: The Board of Directors, Gambling Commission and local authorities

Key Skill Requirements:

  • Must hold a valid PML as issued by the Gambling Commission

  • Have excellent communication (both written and oral) skills

  • Must possess strong organisational skills and give attention to detail

  • Must possess problem-solving skills

  • Must be able to work independently

  • Must be able to read, interpret and understand laws, governmental regulations, procedures and other governmental communications and documents

  • Have a risk based approach

Management Skills

  • Full knowledge of the company strategy

  • Be dependable and professional

  • Good time management

  • Have the skill of decision making

  • Communication Skills

  • Excellent communication skills at all levels

  • Remain calm and reasoned when dealing with difficult situations

Technical Skills

  • Must be competent with the use of Microsoft Windows, Office, Outlook and casino specific programmes

Personal Skills

  • Maintain a knowledge of all products offered by the company

  • Maintain and develop a professional relationship with staff and patrons

  • Must hold a valid driving license and have adequate transportation to be able to visit sites on a regular basis and potentially at short notice

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM