(Position Filled) Chinese Speaking Accounts Officer - £18K – £26K - London

Job Title:                     (Position Filled) Chinese Speaking Accounts Officer

Salary:                        £18K – £26K

Location:                    London

Company Description

• A very successful management and marketing services consultancy firm based in London.
• Its clients are licensed operators focused on international jurisdictions to offer real money gambling products, mainly focused on sports betting.
• The company has been growing and this position is as a direct result of that continued growth and success.

Job Description

• Preparing daily/weekly/monthly P&L reports to monitor business activities and monitor customers’ debit/credit levels.
• Preparing weekly statement, monthly affiliate statement and updating balances for customers.
• Processing of customer accounts and settlement transactions in a timely manner.
• Arrange payments to customers through multiple payment solution platforms.
• Prepare all bank transfer instructions.
• Calculating and checking to make sure payments, amounts and records are correct.
• Reconcile daily/weekly/monthly/year end customer accounts reports and transaction reports.
• Managing petty cash transactions.
• Controlling credit and chasing debt.
• Reconciling finance accounts and direct debits.
• Maintaining a close relationship with banks, agents and outlets, working together to ensure investments are kept at its most efficient level.
• Liaising with VIP customers to ensure customer accounts are operating smoothly.
• Other ad hoc duties.

Personal Specifications

• The successful candidate will speak fluent English and Cantonese, with Mandarin being useful but not essential.
• The ability to write (Type) in these languages is also essential.
• You should be Proficient in Excel and be educated to degree level in Maths, Finance, Accounting or a related degree
• Experience in the betting industry would be beneficial but is not essential.
• A keen interest in Sports, especially Football would also be advantageous but not essential.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Chinese Speaking Accounts Officer - £18K – £24K - London

Job Title:                     (Position Filled) Chinese Speaking Accounts Officer

Salary:                        £18K – £24K

Location:                    London

Company Description

• A very successful management and marketing services consultancy firm based in London.
• Its clients are licensed operators focused on international jurisdictions to offer real money gambling products, mainly focused on sports betting.
• The company has been growing and this position is as a direct result of that continued growth and success.

Job Description

• Preparing daily/weekly/monthly P&L reports to monitor business activities and monitor customers’ debit/credit levels.
• Preparing weekly statement, monthly affiliate statement and updating balances for customers.
• Processing of customer accounts and settlement transactions in a timely manner.
• Arrange payments to customers through multiple payment solution platforms.
• Prepare all bank transfer instructions.
• Calculating and checking to make sure payments, amounts and records are correct.
• Reconcile daily/weekly/monthly/year end customer accounts reports and transaction reports.
• Managing petty cash transactions.
• Controlling credit and chasing debt.
• Reconciling finance accounts and direct debits.
• Maintaining a close relationship with banks, agents and outlets, working together to ensure investments are kept at its most efficient level.
• Liaising with VIP customers to ensure customer accounts are operating smoothly.
• Other ad hoc duties.

Personal Specifications

• The successful candidate will speak fluent English and Cantonese, or Mandarin being
• The ability to write (Type) in these languages is also essential.
• You should be Proficient in Excel and be educated to degree level in Maths, Finance, Accounting or a related degree
• Experience in the betting industry would be beneficial but is not essential.
• A keen interest in Sports, especially Football would also be advantageous but not essential.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Chinese Customer Service Agent - £18K - £20K - Birmingham

Position:       (Position Filled) Chinese Customer Service Agent

Salary:           £18,000 - £20,000

Location:       Birmingham

The Company

• A Young but well established and highly successful company focused on Sports betting are seeking a Chinese speaking Customer Service Agent to join their ever growing team.

The Role

• Attend to all inquiries via live chat, instant messaging tools, email and telephone.
• Maintain a professional and positive attitude with all clients and parties.
• Provide excellent quality customer service at all times.
• Complaints handling and escalations.
• Complete KYC procedures on the Company’s clients’ customers.
• Process deposits and withdrawals in and from customer accounts.
• Troubleshoot problems with deposits and withdrawals.
• Liaise with third party suppliers to insure smooth payments and operations and resolve customer queries.
• Handling responses to marketing campaigns and crediting bonuses to customer accounts.
• Compile daily and weekly figures for supervisors, managers and senior management.
• Liaise with Clients’ agents and distribution partners.
• Liaise with Clients’ suppliers and platform owners.
• Other ad hoc duties.

Personal Specifications - Essential

• Verbal and Written Mandarin proficiency.
• Verbal and Written English proficiency.
• Strong time management.
• Strong communication skills.
• Be willing to work shifts and weekends.
• Attention to details and analytical skills.

Personal Specifications - Preferred

• Educated to A-level
• Proficiency with Microsoft Excel and Word
• Verbal and Written Cantonese proficiency.
• Experience or Keen Interest in the betting industry.
• Have a keen interest in Sports, especially Football.

Working Hours

• 40 hours per week, Initially between Monday and Sunday between 08.00 and 20.00 UK time.

To discover more contact Steven Jackson on steven@grs-recruit.com