(Position Filled) Finnish Customer Support Agent - Malta - up to €30K

JOB TITLE:                    (Position Filled) Finnish Customer Support Agent

SALARY:                       up to €30K

LOCATION:                  Malta

Your Day-to-Day:

• Act as 1st line support to customers via email and live chat

• Respond to Customer queries in an accurate and timely manner

• Reporting technical issues and provide insights

• Follow communication procedures, guidelines and policies

• Build sustainable relationships with customers

• Meet personal and customer service team targets

• Analyze and report product malfunctions

• Inform customers about new features, promotions and functionalities

• Liaise with the Payments and Risk & Fraud teams

• Maintain customer records by following the correct data protection procedure

• Support with other projects and duties if and when requested to do so

Who You Are:

• Ability to work on your own initiative and to be a team player with a hands-on approach

• Proficiency in both written and spoken English

• Proficiency in Finnish and/or Norwegian would be considered an asset.

• Experience and a genuine interest in working in Customer facing roles

• Experience within the gaming industry is a plus but not necessary

• Excellent communication and problem-solving skills with the ability to multi-task effectively.

• Meticulous attention to detail

• Good time management skills

• Responsible and dependable

• Able to commit to working shifts and weekends

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) AML Analyst (Finnish speaking) - Malta - hybrid role - €32K

Job Title: (Position Filled) AML Analyst - FINNISH speaking 

Location: Malta - Hybrid role 

Salary: €32K

Our client in the Online gaming sector is looking to employ an AML analyst with Finnish speaking skills. This position will form part of the AML team. This is a team that strives to manage suspicious financial activity to prevent the business from being subject to regulatory compliance issues from governing bodies. Within this team, your target is to support the business by finding and detecting suspicious transactional patterns.

The company is looking for individuals who can get the job done under minimal supervision. Competitive salaries, private health insurance, team building events, wellness, and professional development benefits are on offer with the role. 

Responsibilities: 

• Investigate transactions and customer records, external data, publicly- available information, and other data to identify suspicious or unusual activity

• Compile reports based on the data of your findings

• Draft Suspicious Activity Reports and report them directly to the MLRO

• Answer incoming escalations from the operations team, related to AML and SOW

• Understand and stay current on industry trends related to AML

• Requesting and reviewing Source of Wealth information and documentation

Requirements: 

• At least 1-year experience in a similar role or relevant experience in the iGaming industry.

• Fluent in English and Finnish

• Strong knowledge of AML/CFT Laws and Regulations governing the European AML Gambling regulations and general wide knowledge of AML requirements.

• Organized with strong attention to detail, strong investigative and analytical skills.

• Naturally inquisitive with an analytical approach.

• Ability to work independently.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM