Introduction

The role of Field Service Engineer is to provide technical support for the gaming equipment within our casinos.
The role requires extensive travel all over the UK but will principally be focused to a single region – The Midlands

Principal Accountabilities

To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.
To work with and report to the senior gaming product technician for the region on any ongoing issues.
To observe all machine accounting systems and maintain security procedures relating to this.
To anticipate machine faults and be proactive in dealing with these and reporting to the senior gaming product technician.
To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
Ensure internal customers are kept informed at all stages of progress with regard to machine faults.
To carry out Pre Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.
Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.
Assist the project team when required with machine installs and gaming floor moves.
To adhere to company SLA targets in relationship to gaming equipment repairs.
To provide service and customer support to our casinos.
To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience

Working Hours

40 hours minimum per week – as necessary to meet business demands.

Extensive UK travel with overnight stays should be expected.

Your Responsibilities

To provide a professional and efficient repair and maintenance service to customers
Provide customer satisfaction through excellent workmanship and attitude
To repair and service all of the product range to Company standard
Establish a good friendly working relationship with the licensee on all sites
Ensure all required documentation is completed in full and in the timely manner required
To ensure that your uniform and vehicle are always in a tidy and presentable condition
Ensure the Company polices and guidelines are adhered to at all times
Comply with all Health & Safety requirements
Ensure ALL company equipment is kept secure at all times

Your Profile

You will enjoy meeting people, be reliable, trustworthy and well-presented
Experience in servicing of electronic or electromechanical products e.g. gaming industry, office equipment, TV & Hifi
Be able to deal with customer/members of the public on a daily basis
Ideally have good knowledge of the local area
Hold a current full driving licence
Be able to work under your own initiative
Possess good verbal communication skills
Ability to carry out a significant amount of manual handling
Able to work a shift pattern that includes alternate weekends and some evenings.

In return for your energy, enthusiasm and ability we offer

Vacancies & Roles

(Position Filled) Field Service Engineer - Midlands - £22K - £24K