(Position Filled) Customer Service Manager, Live Gaming - London - £38K-£40K + Bonus, Tips & Benefits

Job Title:                   (Position Filled) Customer Service Manager - Live Gaming

Salary:                        £38K - £40K + Bonus, Tips & Benefits

Location:                   London

The Role

• We are currently seeking to recruit an experienced Gaming professional for the opportunity to join our existing team of Customer Service Managers – Gaming.

• Customer Service Managers (CSM) - Gaming are responsible for achieving Gaming contribution targets by optimising gaming service delivery.

• This role requires displaying visible leadership through developing, motivating and empowering Live Table Gaming team members to deliver an engaged customer experience, and leading by example by demonstrating core service values to the wider team.

• Customer Service Managers – Live Gaming will contribute to the site gaming strategy through effective communication, making robust decisions; being commercially astute; focusing on achieving key performance objectives; displaying expected professional behaviours as well as protecting business assets.

• Please note that this role functions in a business that operates evenings and weekends, and as such full flexibility is required.

Selection Requirements

• A minimum of 12 months Gaming Supervisory/Management experience

• Valid PFL Holder

• Robust knowledge of current LCCP

• Confident in decision making

• Exceptional interpersonal skills

• Ability to display explicit leadership understanding

• Excellent grasp of customer services principles with a capability for the execution of desirable service standards

• Organised and efficient approach to work

• Demonstrates attention to details and self-motivation skills

• IT literate – MS Windows; Word & Excel

Preferable Requirements

• PML & PLL Holder

• Gaming Management experience

Please be advised that you will be required to supply evidence of your right to work in the UK should your application be shortlisted for an interview.

To find out more or to apply please send a copy of your CV to paul@grs-recruit.com

Closing date for applications is 9th September 2022.

(Position Filled) Venue Manager, Casino - London - £50K + bonus opportunity

We want to speak to the best casino shift managers in the UK.

We are working with a major East London casino to help them fill a rare Venue Manager role.

This role is responsible for everything in the building on a shift to shift basis, and it's a super challenging job - that's why we need the best.

If you prefer to be right there on the floor, sorting out issues on the fly, rather than stuck doing admin, office based tasks then we want to hear from you.

Join a great team in one of the busiest casinos in the UK. You must either hold a UK PML now, or have held one in the past - if your name isn't on the Gambling Commission licence register your application may not be acknowledged.

It's a £50K a year role, with bonus opportunity, working in a company that's at the cutting edge of the UK casino business and isn't bogged down with too much hierarchy and procedural nonsense.

If that sounds like you, email paul@grs-recruit.com

Please note there are no visas available for this position, so if you cannot legally work in the UK without one we are unable to help you.