Field Service Engineer based in Midlands area (ideally Leicester / Coventry area)
£29,500 salary plus benefits:
Company Car
Pension: 8% combined pension rising with length of service
Life assurance 4 x salary
23 days holiday rising with length of service
Salary sacrifice schemes
Join Our Dynamic Service Division in Midlands: Exceptional Opportunity for a Field Services Engineer
Are you ready to take your technical expertise to the next level? We are thrilled to announce an exciting opportunity within our Service Division for a dedicated and skilled Service Engineer.
Job is in the picturesque Midlands region, this role is integral to our mission of delivering unparalleled maintenance and technical support to our valued customers.
If you are passionate about service excellence and looking to make a significant impact, we want to hear from you!
Our Client strives on providing top-tier solutions and support to clients across the UK and beyond. Their commitment to quality and customer satisfaction sets us apart in the industry. As part of our Midlands team, you will play a crucial role in upholding these standards while contributing to the continuous improvement of our services.
Key Responsibilities:
As a Field Services Engineer, you will be responsible for a diverse range of tasks that ensure our customers receive the highest level of service. Your role will include:
Exceptional Customer Service: Deliver outstanding service to customers within your designated region, fostering long-term relationships built on trust and reliability.
Installation and Maintenance: Oversee the installation of the company's and third-party systems, as well as carry out hardware and software modifications and upgrades on existing equipment.
Preventive Maintenance: Conduct regular Planned Preventative Maintenance (PPM) on existing products to ensure optimal performance and longevity.
Problem Solving: Utilize your analytical skills to perform root cause analysis and effectively resolve service issues, ensuring minimal disruption to our customers.
Continuous Improvement: Drive initiatives for process enhancements, ensuring that our service offerings are always evolving to meet customer needs.
Reactive Support: Provide timely reactive call-out responses to customer sites as part of a rota system, which may include working unsociable hours.
Spare Parts Management: Manage and control spare parts allocated to your region, ensuring availability and effective inventory management.
Communication: Maintain clear communication regarding service issues, escalating as necessary in line with established processes.
Team Collaboration: Work collaboratively with your team, or independently, to respond to on-site customer support requests, ensuring coverage during high workload periods.
Accurate Reporting: Utilize the company's Service Management system to maintain real-time reporting and documentation, ensuring all service records are accurate and up-to-date.
Required Skills and Abilities:
To excel in this role, you should possess the following qualifications and skills:
A minimum of 5 years of relevant technical maintenance or service support experience.
A solid electrical or electronic background, with recognized engineering qualifications being a distinct advantage.
Experience in network and server installation and maintenance is desirable.
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) for documentation and reporting.
A flexible approach to working hours and the ability to travel as required.
A valid UK driving license.
Proven organizational skills and the ability to self-motivate.
While previous casino experience is not essential, we welcome applications from engineers with a manufacturing background.
Job is on shift basis:
Week 1
Late call Mon to Fri 4pm to 12.00 , Sat and Sunday 12.00 to 12.00
Week 2
Monday off, Then 4 days of Planned Preventative Maintenance 8am to 4pm
Week 3
Early call 8am to 4pm Monday to Friday
Week 4
Planned Preventative Maintenance 8am to 4pm Monday to Friday
TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM