Job Title: (Postion Filled) Casino Recruitment & Training Officer
Location: London

Responsible for managing the recruitment process within the casino and then identifying, developing and delivering training initiatives and solutions for all areas of the business.
This will be achieved by working with local casino management and the centralised training teams.
The job role holder will be responsible for driving employee performance through effective recruitment and on boarding, delivery of induction and orientation training and then continuous improvement of the skills of operational staff in line with company strategy.
Previous gaming experience will support the delivery of both technical and soft skills training within the casino environment.
A strong focus on customer service and improvement of service standards is a key requirement to being successful in this role.

Facilitate and lead the recruitment process at casino level to ensure pre-approval processes are fully adhered to.
Work with central HR team on sourcing candidates through appropriate local internal and external advertising and networking.
Manage the interview process to ensure it is executed in a consistent and value adding manner, providing coaching and training to panel members where required.
Accurately maintain records relating to screening, interviewing and assessment processes.
In conjunction with the Administrator and central the Central HR Team oversee required administration in relation to rejection and offer letters and the subsequent creation of employee personnel files.

Support existing staff that are trained in the delivery of new hire orientation and, where Required.
Ensure that all activities are completed and documented within required files for future audit and inspection.
Liaise with local casino management to ensure all probationary review processes, including documented reviews, are executed fully in the prescribed timescales and provide support and input into the process where concerns and new employee suitability to role are in question.

Oversee the execution of Service Reviews to ensure that all staff are reviewed at least once a quarter.
Working with existing service review champions to ensure that all appropriate documentation is completed.
Provide additional detailed support and training to employees failing to achieve the required standards.
Carry out routine and regular refresher training and identify new initiatives and training sessions in order to keep Service Standards highly visible at all times.
Provide service review champions with regular coaching and feedback in order for them to carry out reviews which are value adding and of quality.
Working with casino management and security design, agree and review new methods and activities to routinely monitor service standards.

Working with Compliance and Security Departments and their training personnel to ensure that programmes are in place for all compliance training and that full and complete employee and records are maintained for internal audit and external inspection.
Oversee the execution and delivery of Dealer Training Schools and manage any local needs to ensure new recruits achieve the required standards.
Work with casino management and security in identify areas of concern relating to technical dealing standards, game security and gaming knowledge and then develop and execute appropriate coaching and training initiatives in order to improve standards and gaming metrics where applicable.

Working with the Centralised Training Team to identify issues of and collaborate to provide training solutions for those issues.
Assist with the roll out and delivery of training courses and programmes.
Working with the local Casino Management Team and assist through providing support, coaching and training to ensure that management complete all staff reviews and appraisals in an appropriate and value adding manner.

Working with the General Manager to identify appropriate methods of Communication to be implemented and carried out locally to improve and maintain employee engagement.
Provide advice, support and coaching to Casino Management in order for them to carry out these communications.
Assist with the creation and execution of employee development plans and corrective action coaching.

Due to the requirements of this role it is essential that the job role holder has a high degree of discretion and full compliance with the need for confidentiality in relation to employee data, information and personnel issues.
Full knowledge and understanding of table games within the casino environment.
Experience of stand up/class room training delivery.
Ability to identify and propose training solutions to address operational issues as they are identified.
Excellent administration skills and the ability to create accurate and timely training records.
Excellent communication, influencing and relationship building skills.
Advanced Microsoft PowerPoint skills.
Confident user of Excel and/or other applications in order to maintain records and provide reports

A recognised training qualification i.e. CIPD Certificate in Training Practice, or Certificate in Training Administration equivalent would be advantageous.

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