(Position Filled) Field Service Engineer - North & East London

Job Title:                    (Position Filled) Mobile Technician London

Location:                    London + Surrounding Areas

Salary:                        £25K + Car + Mobile + Laptop

The Company

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment. The working hours are approximately 45 hours per week between 9am and 6pm. It will be 5 days over 7 with one day off during the week as well as Sunday. We are a fast paced 7 days a week business so the ideal candidate will need to be flexible and adaptable.

Role Purpose

• To travel to sites in order to repair and maintain machines.
• To perform servicing of machines as per the maintenance schedule.
• Develop and support communication lines with operations to aid effective information flow
• To represent the company in a professional manner at all times

Machine Management

To conduct servicing on all machines to the company’s high standards.

• To repair all faults, where possible, as dictated by the Service Level Agreement.
• To notify your Line Manager of any faults that you are unable to fix.
• To monitor and amend, where necessary, operating percentages as per Company Policy.
• To liaise with the Central Stores facility for the order of any required parts.
• To be responsible for your own development of machine knowledge.
• To ensure all machines meet the required standards as per the Service Level Agreement.
• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
• To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.
• To meet and exceed targets for:
• Servicing
• Presentation
• Mech, Glass and Reel Cleaning.
• To undertake machine moves to company standards and with limited disruption.

Customer Service

• Ensure you greet and acknowledge all customers you come into contact with.
• Ensure customers feel valued, learn their names and use it during conversations.
• Where appropriate, provide advice and tips on playing the machines.
• To professionally handle customers comments and complaints.

Legal

• Ensure the company security policies and procedures are adhered to at all times.
• Effectively implement, on a day-to-day basis, the Health & Safety and Social reasonability training you have been given.
• In line with current Gambling Laws “Think 25” at all times.
• To be aware of and follow all legal and company policies and procedures as instructed.
• Ensure Protection of the Company’s Licensing Obligations / Objectives.

To Apply please send a copy of your CV to steven@grs-recruit.com

(Position Filled) Field Service Engineer - West London

Job Title:        (Position Filled) Field Service Engineer
Location:        West London

The Company
A leading manufacturer and supplier of Gaming Machines (AWP’s & SWP’s) is seeking a Field Service Engineer / Technician to take responsibility for the servicing, maintenance and repair of their Electronic Gaming Equipment.

Role Purpose

• To travel to sites in order to repair and maintain machines.
• To perform servicing of machines as per the maintenance schedule.
• To represent the company in a professional manner at all times

Machine Management

• To carry out servicing and maintenance on all machines to a very high standard.
• To repair all faults, of possible, as per the Service Level Agreement.
• To notify your Manager of any and all faults that you are not able to repair.
• To contact Central Stores for the ordering of any new parts required.
• To take responsibility for your development of product and machine knowledge with the ultimate goal of becoming an expert.
• To ensure all machines meet the required standards as per the Service Level Agreement.
• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.
• To undertake PAT testing, of all portable appliances, as per the SLA.
• To meet and exceed targets for:
• Servicing
• Presentation
• Mech, Glass and Reel Cleaning.
• To undertake machine moves to company standards and with limited disruption to the customer.

Customer Service

• To be friendly and interactive with all customers you have contact with.
• Where appropriate, provide help, assistance and on playing the machines.
• To field in a professional manner any customer’s comments and complaints.

Legal

• Ensure the company policies and procedures are adhered to consistently.
• Effectively implement, on a day-to-day basis, the Health & Safety and Social Responsibility training you have been given.
• To be aware of and follow all legal and company policies and procedures as instructed.
• Ensure Protection of the Company’s Licensing Obligations / Objectives.

TO APPLY PLEASE SEND YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Senior Technician - Gaming £20K - £25K

Position:                    (Position Filled) Senior Technician
Salary:                        £20K - £25K
Location:                    Manchester

  

The Company

A leading Operator of Adult Gaming Centres is seeking a talented Senior Field Service Engineer / Senior Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment within one of their flagship sites.

Role Purpose

• Effective control of all aspects of your technical area.

• To support all terms of the Service Level Agreement. 

• Forge and support communication lines with Operations Structure to aid concise information flow.

• Promote and endorse the ability and service your team can provide.

• To represent the company in a professional manner. 

Personnel

• To propose and manage weekly technicians rota.

• Organise and control holiday entitlement.

• Ensure appropriate daily site technical cover as per the Service level Agreement.

• Monitor and actively prioritise machine faults.

• Offer assistance in advance fault fixing.

• Propose and Manage, weekly schedules for:

• Maintenance

• Presentation

• Mech / Reel / Glass cleaning

• Machine Moves

• PAT Testing

• Check and Control levels and standards of Fault Repairs / Maintenance / Productivity.

• Effect correct Stock Levels and Control.

• Promote knowledge flow, with regular contact and meetings with other Technical Supervisors.

• Evaluate and Implement any training required by:

• Scheduled personal one to one meetings.
• Assessment of Personal Development Plans (PDP’s)

Machine Management

• To conduct servicing on all machines as dictated by the approved company standard.

• To repair all faults, where possible, as dictated by the Service Level Agreement.

• To notify your Line Manager of any faults that you are unable to fix.

• To monitor and amend, where necessary, operating percentages as per Company Policy.

• To liaise with the Central Stores facility for the order of any required parts.

• To be responsible for your own development of machine knowledge.

• To ensure all machines meet the required standards as per the Service Level Agreement.

• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

• To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

• To meet and exceed targets for:

• Servicing

• Presentation.

• Mech, Glass, Reel Cleaning.

• To undertake machine moves to company standards and with limited disruption.

Customer Service

• Ensure you greet and acknowledge all customers you come into contact with.

• Ensure customers feel valued, learn their names and use it during conversations.

• Where appropriate, provide advice and tips on playing the machines.

• To professionally handle customers comments and complaints.

Legal

• Ensure the company security policies and procedures are adhered to at all times.

• Effectively implement, on a day-to-day basis, the Health & Safety and Social Reasonability training you have been given.

• In line with current Gambling Laws “Think 25” at all times.

• To be aware of and follow all legal and company policies and procedures as instructed.

• Ensure Protection of the Company’s Licensing Obligations / Objectives.

(Position Filled) Installation / Workshop Technician - Gaming

Job Title:        (Position Filled) Installation / Workshop Technician
Location:        Leeds

 

The Company

A leading Supplier of Electronic Gaming Machines is seeking a talented and technically capable Installation / Workshop Technician.

The Role

• Working within the shift system in place at your depot, to suit the company service needs. 
• To carry out equipment preparation and equipment repair.
• To carry out equipment installations and on site testing.
• To ensure an exceptional level of customer care is delivered at all times.
• To up-hold to a safe standard: loading, unloading and transportation of company equipment taking into account personal care, care to others and care of company equipment.
• To co-operate, communicate and work effectively in a positive nature with both your colleagues and customers.
• To be well presented and professional at all times.
• To be self-motivated and eager to take advantage of the opportunities to learn and progress within the role and company.
• To attend training and development seminars where applicable with the intention of becoming an expert on the company’s portfolio of products.
• Ensure company vehicles are well maintained both mechanically and hygienically.
• To Count / Transfer / and record company and customer monies.
• To complete all company documents to a high standard.

The Candidate

• You will have 3 years’ previous experience in electronic or electrical engineering and have a genuine interest and passion for your profession.
• Experience with electronic gaming machines would be advantageous as would prior Workshop Technical experience.
• To have the ability to work individually and part of a team.
• To be diligent and aware of pending problems.
• To have a high level of communication skills.
• To be available for service cover when required.

To apply please send your CV to steven@grs-recruit.com

(Position Filled) Field Service Technician - Gaming

Job Title:     (Position Filled) Field Service Technician - Gaming
Location:     Leeds

The Company

• A leading Supplier of Electronic Gaming Machines is seeking a talented and technically capable Field Service Engineer.

The Role

• To maintain and service the company’s products to the highest standard.  This includes…
• To maintain, service and repair the company’s portfolio of products in the field
• To become an expert in all of company products
• Workshop preparation
• Installation of the company’s products
• Electronic and mechanical fault diagnostics and repair
• To be Health & Safety aware at all times
• To provide excellent levels of service to our customers and to their customers
• To work on your own autonomy to solve problems and come up with solutions
• Uphold excellent levels of communication both in and externally
• To complete all company administration to a high standard, such as call protocols and paperwork
• Plan and prioritize your work load and flow
• To be cost aware
• To achieve high levels of organisation and cleanliness (to include: Depot / On Site / Company Vehicles)
• To be aware of security implications when dealing with company and customer money

The Candidate

• You will have 3 years’ previous experience in electronic or electrical engineering and have a genuine interest and passion for your profession.
• Experience with electronic gaming machines would be advantageous
• You will have the ability to work one your own autonomy using your own judgment to come up with creative solutions to technical issues.
• This role includes evening and weekend work on shift, so you must have a flexible approach to working hours and overtime upon request.
• As the role is a field based position you must hold a full driving license.

To apply please send your CV to steven@grs-recruit.com