(Position Filled) Marketing Manager - London - £40K - £60K

Job Title:                    (Position Filled) Marketing Manager

Location:                   London

Salary:                        £40K - £60K

 

The Role

The Marketing Manager manages the day to day marketing activities of the casino and the long-term marketing strategy for the Group and provides a support service to the operators both on-line and within the casino site.

The Marketing Manager supports the Head of Marketing by being responsible for, but not limited to:

  • Developing and maintaining marketing strategies to meet agreed Company objectives

  • Manage the joint venture partnership for on-line activity

  • Evaluate Customer research, market conditions and competitor data

  • Determine the demand for promotional activity; marketing campaigns and events for the both the Land Based and Online Casino.

  • Identifying potential customers and translate into increased footfall/on-line registration and revenue

  • Develop strategies with the goal to maximise profits and share of the market

  • Monitor trends that indicate the need for innovative and nimble marketing support

  • Protecting the company’s brand

Key Accountabilities

1.         Marketing Focus – On-Line

  • Ensures that the Marketing department is compliant with business expectation.

  • Development and nurturing of the management of the joint venture partnership

  • Weekly presence at joint ventures premises

  • Driving fixed term deposits.

  • Generating and driving the awareness of the company

  • Establishing a positive, proactive, consistent and approachable presence with the on-line Business;

  • Deliver a supportive work ethic that demonstrates the department philosophies of being a support function.

2.         Marketing Focus - Site

  • Ensures that the Marketing department is compliant with business expectation.

  • Develop marketing strategies/promotions/campaigns whilst balancing overall Company objectives and servicing customer satisfaction

  • Work with various departments within the business to develop engaging, impactful and personalised multi-channel campaigns which follow the brand’s direction whilst meeting commercial objectives

  • Support the Head of Marketing in the management of the entire life cycle of marketing campaigns/promotions/events from strategic planning to tactical activities, including social media platforms

  • Produce marketing materials of visual impact and within brand guidelines and to place advertising (at direction of Head of Marketing) by negotiating costs and communicating arrangements with advertisers and designer

  • Work with and liaise with all Heads of Department to develop new ideas for increasing footfall and spend

  • Execution of marketing campaigns including writing campaigns; proof reading copies; and liaising with designers

  • Direct marketing

  • Liaising and networking with a range of internal stakeholders

  • To liaise with suppliers including printers, photographers, designers etc

  • To assist in the presentation and handling of internal promotional campaigns

  • Managing the production of in-house collateral

  • To perform market research to assess the viability of new strategies, promotions and events as well as to measure the success of recent campaigns/events.

3.         Financial Focus

  • Ensures that the Marketing department is compliant with business financial expectation.

  • Budget management – support the Head of Marketing in delivering marketing activity with agreed budget

  • Support the creation of marketing plans geared towards increasing footfall/on-line registration and spend in line with the company strategy and targets within budget

  • Maximising the opportunity for brand awareness and to generate profitability.

4.         Teamwork

  • Delivers a professional and ethical working culture applied appropriately across a diverse workforce and customer base.           

  • Demonstrates the ability to work as part of a team

  • Ability to interact and cooperate with all Company employees

  • Build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to the customer base; collaborate with others, solve problems creatively and demonstrate high integrity

  • Maintains professional internal and external relationships that meet with core values

  • Has the ability to reactively and proactively react to marketing demands

  • Shows acute understanding of expected professional behaviours and personal presentation

  • Contributes to a positive employee satisfaction environment

  • Has a concise, positive and transparent communication style

  • Shows ability and the integrity to work without direct supervision

  • Demonstrates understanding of the provision of support services to operations

  • To participate in the identification of personal training and development needs and to make full use of all training and development opportunities.

5.         Compliance

  • Minimise risk to business and self by ensuring marketing collateral and events are carried out in accordance with legislative regulations.         

  • Daily demonstrates legislative compliance, adherence to and knowledge of:

    • Operating License conditions

    • Responsible Gaming

    • Anti-Money Laundering

    • Anti-Money Lending

    • Data Protection.

  • Focused on minimising unnecessary risk to the business.

Skills and Knowledge

Desirable

  • Holds a diploma qualification or degree in a Communications; Public Relations or Marketing discipline.

OR

  • Minimum 3-year experience in a high volume, fast paced entertainment/hospitality service driven operation in a marketing, corporate communications or event/promotions based role.

Knowledge: Essential

  • Extensive experience of developing, maintaining and delivering on marketing strategies.

  • A proven ability to oversee all marketing, advertising and promotional activities.

  • Computer literate.

  • Acute understanding of the service industry and service culture.

Knowledge: Desirable

  • Experience in a gaming related field.

  • Strong understanding of customer and market dynamics

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Project Technician - Midlands - £30K

Job Title:               (Position Filled) Project Technician – Nationwide

Salary:                   £30K

Location:               Midlands (National Role)

 

The Company

  • Due to increased success a leading Gaming Company is seeking a talented Project Technician to join their Gaming Product Support team.

  • The successful candidate will provide service across all UK casinos with regard to installation, re-configuration and de-commissioning of live and electronic gaming products plus ancillary equipment.

  • Do you have experience working within the field of data infrastructure/hardware, or understand management software? If so, we would like to hear from you!

Job Role

  • Assist the Senior Project Technician with installation and re-location of network cabling, switches, cabinets, server racks, live gaming tables and gaming equipment.

  • To service and repair gaming equipment where necessary to the specified company standards.

  • To keep up to date with technological developments in both gaming equipment and the provision of the required data infrastructure.

  • To observe machine accounting and security procedures in the casinos where work is carried out.

  • To anticipate and report areas of security risk to their line manager.

  • To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

  • To adopt a pleasant, professional and positive manner with internal and external customers.

  • To ensure that tools and test equipment are kept in a serviceable condition

  • Understanding on how to install cat5 and cat6 data networks.

Key Skills/ Experience Required

  • To be flexible to the demands of the business with regards to work location.

  • This role involves extensive travel across the UK.

  • To have solid understanding of data infrastructure and the associated hardware.

  • Excellent communication skills over multiply platforms are necessary.

  • Have an understanding on project management software

  • Must have ability to work as an individual and as part of a small team.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Chinese Speaking Customer Service - £18K - Birmingham

Job Title:                     (Position Filled) Chinese Speaking Customer Service  

Location:                    Birmingham

Salary:                        £18,000

 

Company Description

  • A very successful management and marketing services consultancy with offices in Central Birmingham, London and Hong Kong.

  • Its clients are licensed operators focused on international jurisdictions to offer real money gambling products, mainly focused on sports betting.

  • The company continues to expand, and this position is as a direct result of that continued growth and success.

Job Description

  • Attend to all inquiries via live chat, instant messaging tools, email and telephone.

  • Maintain a professional and positive attitude with all clients and parties.

  • Provide excellent quality customer service at all times.

  • Complaints handling and escalations.

  • Complete KYC procedures on the Company’s clients’ customers.

  • Process deposits and withdrawals in and from customer accounts.

  • Troubleshoot problems with deposits and withdrawals.

  • Liaise with third party suppliers to insure smooth payments and operations and resolve customer queries.

  • Handling responses to marketing campaigns and crediting bonuses to customer accounts.

  • Compile daily and weekly figures for supervisors, managers and senior management.

  • Liaise with Clients’ agents and distribution partners.

  • Liaise with Clients’ suppliers and platform owners.

  • Other ad hoc duties.

Personal Specifications

  • The successful candidate will speak fluent English and Cantonese, or Mandarin

  • The ability to write (Type) in these languages is also essential.

  • You should have strong communication and time management skills.

  • You should have a keen attention to detail and good analytical skills.

  • You should be proficient in Microsoft Excel and Word

  • The role is a Night Shift position - working a 4 shift on 4 day shift off pattern.

  • You will have the legal right to work in the UK.

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Supervisor / Assistant Manager - Bingo - Lincolnshire - £20K + Bonus + Benefits

Job Title:                    (Position Filled) Supervisor / Assistant Manager - Bingo

Salary:                        £20K + Bonus + Benefits

Location:                   Lincolnshire

 

The Role

An exciting opportunity has arisen for a full-time Assistant Manager to join a leading UK Bingo Operator.

The Responsibilities

  • Supporting and contributing to the effective operation of the business as a member of the management team.

  • To actively drive teams to deliver the highest level of customer service excellence with a fun local flavour.

  • To ensure the general housekeeping is to the highest possible standard in line with Company policies and procedures, in all areas to enhance and promote the brand.

  • To ensure all Gambling Commission and Health and Safety regulations are adhered to.

  • To give clear direction and provide full support for the departments ensuring all policies and procedures are adhered to, in line with the Company guidelines.

  • To support the General Manager and recruit, train, develop, motivate and lead teams to ensure high staff retention and a positive work/club environment.

  • To deputise in the absence of the General Manager.

Skills & Experience

  • Experience in the Bingo, Leisure or entertainment industry in a supervisory position

  • Experience in leading and managing teams

  • Resilient, Hardworking and Energetic

  • Operationally focused with outstanding customer service skills

  • Able to adopt new technologies/ideas

  • Able to deliver results

  • Flexible in terms of working hours

  • IT literate. Proficient in Microsoft office applications

Alternatively, if you have some of the attributes we require and are looking to develop into the role, then please also consider applying as we would be willing to offer training and development for the right candidate.

Working Hours:

This is a permanent full-time position, with a competitive rate of pay on offer

Hours of operation are from 10am to 10pm 7 days per week and work patterns will include a variety of afternoon, evening and weekend shifts so flexibility is key.

Benefits:

  • Generous Bonus Scheme (for Assistant Managers)

  • Free staff uniform

  • Discounts on staff meals

  • Contributory Corporate Health Cash Plan

  • Development Programme

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Field Service Engineer - West London/ Berkshire - £26K + Car + Mobile + Laptop

Job Title:                    (Position Filled) Field Service Engineer

Location:                   West London/ Berkshire

Salary:                        £26K + Car + Mobile + Laptop

  

Role Purpose

  • To travel to sites in order to repair machines as dictated by the Service Level Agreement.

  • To perform servicing of machines as per the maintenance schedule.

  • Forge and support communication lines with Operations Structure to aid concise information flow

  • To represent the company in a professional manner.

 

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.

  • To repair all faults, where possible, as dictated by the Service Level Agreement.

  • To notify your Line Manager of any faults that you are unable to fix.

  • To monitor and amend, where necessary, operating percentages as per Company Policy.

  • To liaise with the Central Stores facility for the order of any required parts.

  • To be responsible for your own development of machine knowledge.

  • To ensure all machines meet the required standards as per the Service Level Agreement.

  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

  • To meet and exceed targets for:

    • Servicing

    • Presentation

    • Mech, Glass and Reel Cleaning.

  • To undertake machine moves to company standards and with limited disruption.

 

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.

  • Ensure customers feel valued, learn their names and use it during conversations.

  • Where appropriate, provide advice and tips on playing the machines.

  • To professionally handle customers comments and complaints.

 

Legal

  • Ensure the company security policies and procedures are adhered to at all times.

  • Effectively implement, on a day-to-day basis, the Health & Safety and Social. Reasonability training you have been given.

  • In line with current Gambling Laws “Think 21” at all times.

  • To be aware of and follow all legal and company policies and procedures as instructed.

  • Ensure Protection of the Company’s Licensing Obligations / Objectives.

To discover more contact Steven Jackson on steven@grs-recruit.com