(Position Filled) Head of Regulatory Compliance & Safer Gambling - London - £65K to £75K

Job Title:        (Position Filled) Head of Regulatory Compliance & Safer Gambling     

Salary:            £65K - £75K

Location:       London

The Company

A leading Casino Operator is seeking a Head of Regulatory Compliance & Safer Gambling.

The Role

• Head of Regulatory Compliance & Safer Gambling champions a culture of licensing compliance and player protection to ensure everyone complies with our external regulatory requirements and internal policies and procedures - maintaining legal and ethical integrity. 

• The role is focused on raising awareness and providing advisory for regulatory aspects across the Business, ensuring best practice and compliance as required by the Gambling Commission and local authorities. 

• Informing Safer Gambling Policy and supporting the Safer Gambling Managers in ensuring that all employees are trained and adhere to the Safer Gambling Policy requirements is also key to the role. 

• The Head of Regulatory Compliance & Safer Gambling is expected to support the CRO in managing the relationship between compliance and the business’s technical and operational departments, practicing the philosophy of support in relation (but not limited) to:

  • Safer Gambling

  • Licensing compliance

  • Data Protection

  • AML

  • Marketing regulatory requirements.

  • LCCP compliance

• The role will be a key contact for senior managers; other business stakeholders and external industry bodies and support organisations.

• Influencing through leadership, policy development and ensuring that best practice is followed and adhered to, the role will be focused on ensuring that the profile and behaviour of the organisation and its employees is in keeping with the rules and regulations of the Company and industry- minimising potential risk at all times.

• The Head of Regulatory Compliance & Safer Gambling will be responsible for ensuring that the company operates with an effective second line of defence (3 lines of defence risk model) and work with the operations teams to develop appropriate procedures that make up the first line of defence at the delivery end of the operation.

• Reports to Chief Risk Officer

Key Accountabilities

Compliance Responsibilities

• Ensures that appropriate measures are in place to comply with all regulatory compliance & safer gambling licensing and policy requirements.

• Ensuring compliance with licensing objectives.

• Monitoring/reporting on regulatory compliance performance and regulatory developments across all areas.

• Giving visibility of upcoming regulatory changes to operational teams.

• Working with the business on remedial action plans and keeping the Board/senior management informed regarding progress.

• Primary contact for responding to safer gambling and compliance queries/requests.

• Contributing to industry group engagement - working with other operators and trade associations on industry issues and developments.

• Managing regulatory policy development.

• Work with the CRO to set department direction and develop appropriate policies and processes to ensure that licence requirements are met.

• Measures and reports regulatory performance objectively and in a timely manner.

• Enhances and protects organisational value by evaluating and improving the effectiveness of internal controls and governance processes.

• Help manage and facilitate the delivery of improved safer gambling and compliance management.

• Assist with developing guidelines, interpretations and operational advice on possible day to day activities impacting on the company's safer gambling and compliance systems and processes.

• Contribute to the wider compliance and safer gambling strategy through constructive and proactive involvement in the development and implementation of new technology, policies and procedures.

• Produce and roll out relevant operational compliance and safer gambling training materials.

• Promote awareness and assist in embedding an improved compliance culture and safer gambling philosophy throughout the business.

• Developing a culture of compliance through the business.

• Establish self as the key escalation point of contact with regulators and within the business for any questions and issues relating to Regulatory Compliance and safer gambling integrity.

• Attend and contribute to Corporate Social Responsibility Committee and the Compliance & Risk Committee meetings.

• Identify innovative solutions to Regulatory Compliance issues and drive implementation.

• Report issues, metrics and outputs to the stakeholders and others as required.

• Attend and manage the Safer Gambling risk group meetings.

Skills and Knowledge

Basic Requirements

• Minimum 3 years, experience in a Senior Regulatory Compliance Managerial role, ideally within the Gambling industry.

• A good understanding of the three lines of defence risk management model.

• Proven track record in developing regulatory related policies and operating procedures.

• Ideally, a valid Gambling Commission personal management licence holder.

Essential Knowledge

• Knowledge of the UK Gambling Act and Gambling Commission’s Licence Conditions and Codes of Practice (non-remote).

• Strong knowledge of regulatory frameworks and risk mitigation strategies.

• Understanding of Data Protection requirements.

Desirable Knowledge

• Knowledge of the UK Gambling Act and Gambling Commission’s Licence Conditions and Codes of Practice (remote).

• Awareness of gambling industry related third party organisations and trade associations, e.g, GamCare and the Betting and Gaming Council

• Understanding of gambling products

• Awareness of the Licensing Act 2003 (alcohol) regulations

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Head of Risk & Assurance - London - £65,000 to £75,000

Job Title:                   (Position Filled) Head of Risk & Assurance

Salary:                        £65,000 - £75,000

Location:                   London

The Company

A leading Casino Operator is seeking a Head of Risk and Assurance to identify and manage potential Risk across the business.

The Role

• Head of Risk & Assurance will be responsible for and identifying and assessing potential risks to the company as a result of non-compliance with internal policies and work with the business to reduce risk levels. 

• The job is inspired by the mantra, “prevention is better than cure.” It’s all about avoiding threats and mitigating the effects of those which are essentially unavoidable.

• The Head of Risk & Assurance will be responsible for advising the senior management team on potential risks to the business that are likely to affect its ability to hold the legal and regulatory licences needed to conduct its business and that could affect its reputation as one of UK’s leading Casino operators.  

• They are expected to work with the CRO in providing organisational expertise in risk management and use this to lead, develop, implement and continually evaluate how the organisation recognises and addresses risk - including establishing clear risk ownership and effective incident management planning. 

• Some of the areas of responsibility will be, but are not limited to:

• Companywide policy management process

• Annual assurance audit plan

• Risk KPI monitoring

• Risk performance reporting

• Risk register management

• Remedial action plan management

• Third party audits and policy evaluation

• Incident management planning

• Risk function project management

• Corporate risk management group chair

• Health & Safety risk group chair

• Compliance and Risk Committee secretary

• Key to the role is the fact that the Head Of Risk & Assurance will be responsible for ensuring that the company operates with an effective third line of defence and work with the operations and compliance teams to ensure that the 3 lines of defence principal is applied across the whole of the business. 

• Ensuring that Health & Safety requirements are met is another key factor and therefore, while not responsible for Health & Safety policy delivery, applicants should at least have experience of Health & Safety requirements in a retail environment and be willing to develop their knowledge to a level where a recognised qualification appropriate to the role can be obtained 

• Reports to Chief Risk Officer

Key Accountabilities

Compliance Responsibilities

• Ensures that appropriate risk and assurance processes are in place to further protect company licences and brand reputation.       

• Support the CRO in the planning, design and implementation of an overall risk management process for the organisation.

• Completing risk assessments that identify, describe and estimate the risks affecting the business.

• Producing risk evaluation reports with criteria such as costs, legal requirements and environmental factors established.

• Analyse documents, statistics, reports and market trends for risk assessment purposes.

• Produce group compliance & risk update reports.

• Regularly evaluating previous handling of risks.

• Establishing and quantifying the organisation's 'risk appetite'.

• Project manage on risk functionality.

• Advise on corporate governance involving external risk reporting to stakeholders.

• Carrying out processes such as developing and maintaining incident management plans.

• Conducting audits of policy and compliance to agreed standards, including liaison with internal and external auditors.

• Generate and manage annual assurance audit plan.

• Risk and control register management.

• Deliver on Policy, Procedure & Guidance (PPG) process management.

• Manage the corporate risk management process.

• Lead and support remedial action plan management.

• Ensure the company’s Health & Safety Policy meets current requirements and appropriate processes are in place to achieve full compliance.

• Manage third party audits and policy evaluation.

• Lead and/or perform internal investigations, as required.

• Attend and manage the Health & Safety risk group meetings.

• Attend and manage the Corporate Risk Management meetings.

• Act as secretary and contribute to the Compliance & Risk Committee meetings.

Skills and Knowledge

Basic Requirements    

• Minimum 3 years, experience in a similar risk management role, ideally within the gambling industry

• An in depth understanding of the three lines of defence risk management model and demonstrable experience of its successful application.

• Proven track record in developing risk management processes that support a regulated business in protecting its ability to trade.

• Experience of designing and undertaking risk-based audits

Essential Knowledge               

• Established risk identification and prioritisation processes

• Risk reporting and monitoring systems

• Risk evaluation and prevention techniques

• NEBOSH Health and Safety at Work Qualification or similar

Desirable Knowledge

• Knowledge of the UK Gambling Act and Gambling Commission’s Licence Conditions and Codes of Practice.

• Understanding of gambling products

• NEBOSH National General Certificate in Occupational Health and Safety or similar

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) CRM Manager, online casino - London, and from home - Competitive Salary

JOB TITLE: (Position Filled) CRM MANAGER, ONLINE CASINO

SALARY: COMPETITIVE PACKAGE

LOCATION: LONDON, AND FROM HOME

The Role

• Working for the online arm of a prestigious land-based London casino, the CRM Manager is responsible to create, implement and optimise the CRM marketing strategy (beginning with the UK market) and standalone casino products, focusing on reactivation and retention of the customer base to drive lifetime value from the customer and deliver business growth.

• Basic working hours: 40 hours per week – flexibility required. Working from the office and home.

Key Responsibilities

• CRM execution: executives in a multi-channel and multi-vertical environment across multiple markets, handling both our automated player lifecycle program and all ad-hoc communications on a local level.

• CRM strategy: working with the Operations Manager and other key stakeholders developing multichannel contact strategies, lifecycle marketing plans, and tactical plans guiding campaign execution, including messaging frameworks, segmentation and targeting, socially responsible behavioural triggers, test planning and learning agendas to drive business growth.

• Marketing insights: In partnership with marketing manager and other specialists define, analyse, and interpret the performance of marketing programs to identify key opportunities for improvement; use internal data, research, industry insights, and a variety of quantitative tools to become intimate with and advocate for our players.

• In addition to the duties and responsibilities listed, the job holder is required to perform such other duties as may be assigned by management from time to time.

Personal Characteristics & Experience

• Extensive experience in a CRM role, preferably with online/gaming gambling, VIP management.

• Demonstrable experience in leading in a multi-vertical and multi-channel environment.

• Experience in online Casino working with segmentation analysis and modelling of high value players. Understanding of enterprise email or marketing strategy, measurement, vendor ecosystems, industry trends and tactical approaches to driving customer acquisition and retention.

• Basic coding and editing and HTML email templates preferred.

• High intellectual curiosity, drive, and mature, proactive & positive ‘can do’ attitude.

• Previous experience in bonus configuration.

• Previous experience using Adobe Campaign and Playtech IMS.

• Experience of enterprise level CRM platforms.

• Knowledge of A/B test planning and analysis.

• Knowledge of customer segmentation and modelling approaches.

• Will work under pressure with tight deadlines.

• Ability to manage multiple high-priority projects in a fast-paced setting.

• The job holder will make decisions around which customer groups /segments are to be targeted for specific campaigns, the content that should be included within campaigns, analysis of activity and commercial interpretation of results and needed follow up actions. They should also have ultimate decision making and sign off that all pre-send procedures and checks have been completed before releasing campaigns to customers via e-mail or SMS.

• Maximise the creation & deployment of profitable assets/services, the enhancement of customer experiences/attractiveness, the maximization of customer gaming spends and new customer sources, the reduction of costs, the elimination of waste, and the measurable improvement of business processes and techniques.

• Excellent verbal and written communication negotiation skills required.

• Is an advocate for our players’ quality experiences.

• Working in partnership with key stakeholders, including marketing and New Business Director.

• All customers are assets and the job holder will become familiar with and advocate for our players.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Chief Operating Officer - Online Gaming - salary negotiable

Role:     (Position Filled) Chief Operating Officer
Salary:  Negotiable

The Company
• A well established and growing Online Gaming Company ae seeking a COO to create, implement and drive their expansion plans.
• The Chief Operating Officer is responsible for executing the organisation’s strategic blueprints and meeting KPI targets through the optimal, legitimate and responsible utilisation of its financial, technological, operational and intangible assets.

Essential Job Functions
• Directs and manages the overall operations of the organisation.
• Provides overall direction, coordination, and evaluation of all employees in the organisation.
• Reviews, monitors and analyses all service level agreements and holds suppliers accountable for the deliverables agreed to under these agreements.
• Monitors and enhances revenue of brands and initiates cost controls to meet budget projections.
• Reviews, monitors, analyses and makes recommendations for the operational activities within each brand.
• Carries out supervisory responsibilities in accordance with the organisation’s policies and applicable laws so as to ensure that all policies, mandates, regulations, contractual obligations and statutory requirements are strictly adhered to.
• Develops and enforces policies and procedures to protect the assets of the organisation.
• Performs regular financial reviews of the organisation’s operations, using the budget, operating statements, daily revenue reports and other analytical resources.
• Provides quarterly financial and operational overviews, insights, remedial actions, and recommendations.
• Maintains a stable, viable and sustainable corporate structure.
• Manages and maintains all banking and merchant relationships in support of the strategic goals of the organisation whilst safeguarding its assets
• Ensures a seamless operation of payments, legal instructions, and the flow of operational information, that minimises turnaround times.
• Recruits, retains, and manages such resources as are needed to reach strategic goals.

Required Knowledge Of
• Practices, procedures and processes related to online gaming operations
• Methods and techniques of strategic thinking and planning
• Financial analysis and projection techniques
• Budget control and revenue projections
• Supervisory principles, practices and methods
• Computer literacy
• Commercial acumen
• Risk management

Required Skills In
• Reviewing and analysing financial records and reports.
• Making effective decisions based on complex financial and operational information.
• Developing, implementing, and evaluating operational policies and procedures.
• Analysing and resolving problems and issues arising from the organisation’s programs, services, and functions.
• Supervising, leading and delegating tasks and authority.
• Establishing and maintaining effective working and commercial relationships.
 
Background
• Proven track record (3 or more years) in running a successful iGaming commercial operation.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Commercial Manager - London - Salary Dependent upon Experience

Job Title:   (Position Filled) Commercial Manager
Location:   London
Salary:    Dependent upon Experience

The Company
• A market leader in Game Data Science, using AI and machine learning to provide actionable intelligence to help our customers – games studios and casino operators - grow responsibly with measurable improvements that enhance the casino player experience for everyone. 
• Quality of service, independence, trust and deep expertise are at the heart of everything we do.
• We combine data, technology and consulting to offer Game Data Science as a Service to the global gambling industry.
• Our products and solutions analyse, understand and predict how players engage with casino games while our solutions empower casino operators and games studios to optimise their content portfolios.  
• We use the latest techniques in AI coupled with our global market network and knowledge to deliver results to our clients in a transparent and speedy manner. Responsible gambling is at the heart of everything we do.
• The team believes that understanding gameplay with a data lens is fundamental to providing an engaging and responsible player experience in casino.
• Game data is an under-utilised asset in the global gambling industry that can help build a more engaging and socially responsible casino experience for everyone. 
• We aim to help our customers grow responsibly in an increasingly competitive marketplace.  
• To help deliver our growth strategy through developing new engagements with casino operators and games studios, we are seeking to recruit a superstar sales and commercial leader who, in partnership with the CEO, will drive our commercial activities in an important phase of our journey. 
• We are an innovator in the global gambling sector, bringing a fresh approach to games management, building our reputation and client base in a progressive manner.  Interacting with the highest-ranking executives of the industry, you will strive to understand the strategic initiatives and business problems of our clients in order to educate and motivate them to embrace our data & service solutions.
• You will be managing the complete sales lifecycle and will be treated as a customer evangelist and our brand ambassador, collaborating with our technical, data and internal teams.

Role & Responsibilities
• The Commercial Manager role will seek to grow the revenues and profitability of the business, through attracting new clients and upselling / continuing existing accounts. 
• The role owns the commercial sales plan, as well as proposition development and the sales narrative. 
• The role will also lead client relationships from early conversations through proof of concept deliveries and into ongoing contracts. 
• Whilst primarily focused on working with clients, the role also acts as an important bridge between the Product and Data functions internally, ensuring alignment and client-driven deliveries and solution developments. 
• Selling and building the consultancy side of the business in a profitable, cash generative manner is a key focus for the role.

Overall Objectives
New business: Successfully attract new clients through co-ordinating external sales & marketing efforts, pursuing target lead accounts, leading pre-sales activities to credentialise the business and scope client needs / opportunities, defining relevant proposals and commercial terms, plus achieving closure. 
Manage, track and report against a clear pipeline. 
Deliver web-based and in-person sales presentations and demonstrations of variable technical complexity, responding to changing business needs
Client care: Maximise potential value of clients by developing trusted relationships, ensuring deliveries are relevant, demonstrate clear value and wow clients to exceed their expectations, whilst identifying and successfully engaging clients with continuation and up-sale opportunities
Product and business development: Maximise the revenue potential of the business, working with the CEO and senior leadership team to develop new capabilities and services to realise commercial opportunities, as well as defining new models, where relevant – both locally and internationally

Specific Areas of Focus

New Business
• Develop and own the commercial sales plan, generating new leads through identifying and targeting new clients, working to agreed targets of new client recruitment and revenue/profit generation. 
• Working in partnership with the CEO to target strategic, high-growth clients for products and services
• Lead new client engagements, positioning the company in the best way to spark interest, working with the technical team to identify the right opportunities for both the company and the clients before translating them into successful proposals that result in proof of concepts
Client Care
• Manage client relationships and consult of delivery of content during proof of concepts, ensuring the work lands on time, showcases the best of our capability, demonstrates the ongoing need for it and clearly articulates the commercial size of the prize for executing ongoing
• Skilfully navigate relationships to up-sell the right capabilities / opportunities, at the right time so that we are always seen as a trusted partner, focused on maximising the performance of our clients whilst maximising the value of relationships
• Monitor the P&L of deliveries to ensure we’re growing profitably and identifying any causes for concern, where relevant
• Business development
• Work with the CEO to plan and establish a number of service lines that are complimentary to the core AI product, including setting revenue forecasts, resourcing plans, go-to-market strategies and client acquisition
• Collaborate with the Product and Solutions Owners to influence the development of our technical capability, ensuring it’s as commercially relevant and attractive as possible and that the bridge and interactions between the technical and commercial sides of the business are as strong as possible.
• Play a pivotal role in the marketing launch and ongoing external communications programme to ensure that the marketing activities position the company as a market leader and innovator, supporting sales activities and directly influencing new business generation.
• Be informed on the industry, conducting desk research, as well as attending industry events to listen out for potential new competitors, as well as opportunities arising from any significant changes in prospective clients
• Bring new commercial proposition ideas to the table when possible to ensure we regularly consider how we can extend our set of services to maximise the potential of the business

Essential qualifications:
• Bachelor’s degree or equivalent in a related subject
• Experience in data science, gambling or in software sales (SaaS) preferred

Functional skills:
• Consultative Approach to Selling
• New Business Development
• Outstanding presentational skills
• Contract Negotiations
• Financial analysis
• Appreciation of data science
• Understanding of or interest in gambling

Personal Skills:
• Initiative, self-starter and bags of enthusiasm
• Ability to work independently with a strong sense of drive
• Flexibility to travel to customer locations for onsite meetings
• Support teamwork and create team spirit
• Build loyal relationships with colleagues and our clients and partners
• Act quickly on new ideas
• Set challenging goals
• Support and motivate
• Drive delivery excellence
• Develop and deliver practical solutions to problems
• Support learning and innovation

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM