(Position Filled) Finnish Customer Support Agent - Malta - up to €30K

JOB TITLE:                    (Position Filled) Finnish Customer Support Agent

SALARY:                       up to €30K

LOCATION:                  Malta

Your Day-to-Day:

• Act as 1st line support to customers via email and live chat

• Respond to Customer queries in an accurate and timely manner

• Reporting technical issues and provide insights

• Follow communication procedures, guidelines and policies

• Build sustainable relationships with customers

• Meet personal and customer service team targets

• Analyze and report product malfunctions

• Inform customers about new features, promotions and functionalities

• Liaise with the Payments and Risk & Fraud teams

• Maintain customer records by following the correct data protection procedure

• Support with other projects and duties if and when requested to do so

Who You Are:

• Ability to work on your own initiative and to be a team player with a hands-on approach

• Proficiency in both written and spoken English

• Proficiency in Finnish and/or Norwegian would be considered an asset.

• Experience and a genuine interest in working in Customer facing roles

• Experience within the gaming industry is a plus but not necessary

• Excellent communication and problem-solving skills with the ability to multi-task effectively.

• Meticulous attention to detail

• Good time management skills

• Responsible and dependable

• Able to commit to working shifts and weekends

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Casino Manager - Lancashire - £32,500 plus tips

Job Title:        (Position Filled) Casino Manager

Salary:            £32,500 plus tips

Location:       Lancashire

The role

• A leading Casino operator is seeking a talented Casino Manager to join their friendly and professional team.

What are we looking for?

• Previous experience working in a Gaming Management position.

• Proven experience of managing a team in a Casino environment.

• Proven ability to manage gaming activities to maximise cash drop and profit.

• Excellent problem solving and communication skills.

• Possess a flexible attitude.

• Valid Personal Management Licence required [PML] or PFL for Pit Boss Applications.

• In return for your commitment and enthusiasm we offer a competitive salary and flexible benefits package including pension, health cash plan, access to numerous discounted goods and services, plus participation in the company bonus scheme.

• Applications are welcome from experienced Pit Bosses, Gaming Managers and Casino Managers. Salary is dependant upon experience. 

 We offer a competitive salary and a range of benefits including:

• Online discount portal and app providing multiple discounts for high street shopping and dining.

• A broad range of flexible benefits that you can pick and choose from for example: additional holiday purchase, dental insurance, Company funded Health Plan, critical illness cover and travel insurance.

• Life Cover.

• 20% discounted gym membership.

• Pension.

 Employee Assistance Programme

• We run a number of Company funded engagement events for our people to get involved in each year.

• We also constantly look at new ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal.

Additional

• You must have right to work in UK or be a British citizen.

• The company cannot provide visa help for this position.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO Steven@GRS-RECRUIT.COM

(Position Filled) Experienced dealers wanted - Cardiff

(Position Filled) EXPERIENCED DEALERS WANTED

Come and join Cardiff’s busiest and only independent casino as an experienced dealer (roulette, blackjack and 3 card brag). Les Croupiers Casino in Cardiff is looking for experienced staff to join their team – if you’re tired of the big company grind and want to work in a smaller, friendlier spot, drop us a line.

• Pay starts at £12.85 / hour (£24,055 a year) for a 36 hour week over 4 days (3 consecutive days off) and can rise to £13.95 / hour £26,114 a year). Tips run around £70 per week on top of that, and overtime (at time and a half) is almost always available.

• So for one 9 hour overtime shift, (i.e. a 45 hour week), you could earn between £706pw (£36,722.40 pa) incl. tips and £760.52pw (£39,547 pa).

The cost of living is low, the city is rocking, and you’re by the sea – what more do you need?

Email your CV to cardiff@grs-recruit.com stating you are interested in working in Cardiff and we’ll get you set up.

Please note: DO NOT APPLY if you do not have the right to work in the UK, and do not have either a PFL or the ability to get a PFL

(Position Filled) General Manager, Online Poker - South Africa - €50K-€60K

Job Title:                    (Position Filled) General Manager – Online Poker

Salary:                       €50K - €60K

Location:                  South Africa

General Purpose

• General Manager – Online Poker manages all aspects of the Online Poker site including operations, tournament and cash game strategies, marketing strategies – online and offline, staffing, customer satisfaction/retention and staff management to ensure the targets for this division are met.

• You will also be required to come up with cross sell strategies to and from the Sportsbook and Online Casino.

• The successful candidate will also need to plan the launch strategy, budget and promotions for the launch date and have it signed off by the board of Directors.

 Experience

• 5-10 years in the online Poker and Casino Industry with a proven track record.

 Main Job Tasks and Responsibilities

 Launch Strategy Including

• Marketing plan and budget

• Customer recruitment

• Daily, weekly, monthly tournaments.

• Customer journey finalization.

• Affiliate plan.

• Sign up and retention bonuses.

• Targets signed off by the Board.

• Decisions on rake in games, customer rake backs etc.

 Ongoing Management

• Of the entire Online poker function.

• Staffing plan.

• Customer support.

• Division budget.

 Reporting

• Submit Daily weekly and monthly reports.

 Customer Service

• Set up a customer support team.

• Ensure that the necessary documentation is requested during the cash out process in terms of KYC.

• Contact clients to follow up on any outstanding information.

• Assist clients with feedback on any issues.

• Log all queries on a daily basis to ensure that they are attended to and resolved.

 SEO/Digital

• These channels will be key to the acquisition of customers.

• Work with the Digital/social media/SEO agencies daily to ensure we are filling the acquisition pipeline.

 Competitor Reviews

• Constant analysis of competitors, targeting any gaps and ensure we are seen as the foremost Online Poker company in South Africa.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Casino Dealers - €26K-€36K gross + tips + bonus - Brussels

Job Title:             (Position Filled) Casino Dealers

Salary:                €26,400 - €36K gross, plus tips and bonus.

Location:           Brussels

Do you want to work in the heart of Europe? Grand Casino Brussels @ Viage is now hiring dealers.

Located in the heart of the vibrant and cosmopolitan city of Brussels, Grand Casino Brussels offers a great working environment with an attractive salary and benefits.

We will consider all applicants from trainee to experienced dealers, with a knowledge of at least 2 of the following games: AR, BJ, and Poker.

Applicants must have the right to work in the EU (we cannot apply for work visas on your behalf), and ideally (but not essentially) speak some French and/or Dutch, with a good understanding of English.

To find out more and to apply please email a copy of your CV to gamingstaff@grs-recruit.com