Salary: £50K – £55K

Location: UK – National Role

Role Purpose

Reporting to and working in partnership with the Head of Gaming, the Operational Gaming Support Manager will be the gaming expert and will support the business by ensuring the maximum machine earnings.
Managing the Gaming Specialists to ensure we execute the company product strategy, acting as product Ambassadors.
The Operational Gaming Support Manager will assist the Head of Gaming with Gaming Strategy and Initiatives, whilst taking ownership for Specialist Projects.
In addition, assisting with the production of ongoing Strategic Reporting Requirements.
The Operational Gaming Support Manager will ensure the Gaming Specialists assist across the estate, to maximise machine revenue activities centring on financial opportunities, by monitoring machine performance.
They will support, coach and develop the Gaming Specialists working alongside them to share product/machine knowledge to the Operations community.
Identifying Risks and Opportunities with the focus being delivering results.

Profit

To achieve and exceed annual operating profits & gross revenue.
Ensure tight cost control in line with business requirements.
Ensure costs are kept within agreed budget/forecasts.
Highlight areas of financial concern and recommend action to improve profit conversion.

Strategic Plans

Support the Head of Gaming to create, develop and execute the company product strategy.
Support the Head of Gaming with Gaming initiatives and strategies, such as maximisation of value from Tournaments and automated/intuitive machine promotions (Rules Based Awards).
Create, develop, and execute a training, development plan for the Area Management & Store Management teams.
Enhancing Operations machine & product knowledge, which will maximise stores earning potential.
Manage product knowledge communications ongoing.
Oversee the maintenance and production of Game Content briefs and communications.
Oversee the maintenance of Gaming hardware and content eLearning.

Product

To have commercial awareness of machines in the competitive arena, new product, and industry movements.
Assisting the Head of Gaming and working in partnership with the Gaming Specialists you will gather industry information, identify risks and trends, and monitor innovations.
Assisting the Head of Gaming, you and your direct reports will research up and coming product, looking at digital design and methodology.
To manage the long-term efficiency, effectiveness, and best use of various products.
Understanding and flawlessly executing company strategy and standards.
Increase growth and profitability of business from current level through monitoring machine performance.
Implement a machine monitoring system, monitor machine moves and uncover unusual activity.
Create relationships with third parties, including machine manufacturers and game developers, and liaise with them ongoing to enhance profit conversion.

Performance

Working with the Gaming Specialists to identify, recommend and implement machine revenue growth opportunities, involving the AM’s, ensuring solutions are appropriate to their local requirements.
Driving machine performance by highlighting opportunities to turn around poor performing machines.
Escalate and develop proposals for areas of development.
Review and provide “field intelligence” on competitor’s product on a regular basis and formulate any relevant response to change plan.
Assist with the development of the departmental KPI data, ensuring it is effective, pragmatic, and relevant to the business to enable cost control.
Maintain and carry out in depth product review, including a detailed report of machine percentage settings, identifying most beneficial pay out profile.
Liaise with manufactures on all product developments building relationships and contacts.

Leadership

Manage the Gaming Specialists and Gaming Administrator.
To be an ambassador of the company brand and culture.
To lead, inspire and motivate operational teams to have a “Can Do” attitude.
Will provide advice on policies relating to gaming.
Lead from the front, undertake regular store visits supporting and coaching management teams and Gaming Specialists.
You will be a “go to” person who liaises between operations & head office focusing on the following key areas:
➢ Machine performance
➢ Machine make up (revenue/type)
➢ Service performance
➢ Planned machine movements
➢ Licensing requirements
Work with the Head of Gaming focusing on issues that affect income, performance, and profitability.

Budget & Finance

Assist with Budgeting and Forecasting, including;
➢ Machine/Content Rentals
➢ Machine Cap Ex
Assist the Head of Gaming in monitoring actual spend against budget.

Business Development, Expansion, & Specialist Projects

Working in partnership with the Head of Gaming you will take ownership for gaming element of specialist projects, such as new venue acquisitions and venue refurbs.
Review & monitor new store layouts and machine changeovers, reporting on success or failure.
Regularly produce Performance Reports focussing on business growth, new strategic concepts, and product.

Reporting

Assist with monthly reporting for presentation to the wider business and Group.
Report on any new adding value strategies to present to the Operations Team, assisting with the roll out of new value adding concepts.

Compliance

Ensure you are “safe & legal”, fully compliant with regards to current legislation met under The Gambling Act.
Ensure the Gambling Commission objectives are followed and implemented without exception.
Produce and maintain necessary compliance reporting that can be referred to upon request.

(Position Filled) Operational Gaming Support Manager - UK - £50K–£55K