Job Title:                     (Position Filled) Assistant Casino Director

Salary:                        €112K + Expat Package

 

Job Summary

  • The Assistant Casino Director is responsible for daily operations to maximise efficiency, performance and profitability.

  • Responsible for ensuring the very best gaming experience, guest services and cash control.

  • Accountable for gaming results and initiatives, they ensure that the casino, its assets and integrity are protected, by maintaining policies and procedures and ensuring the Casino Management System (CMS) and the data are utilized correctly to support the business.

  • Responsible for managing, motivating and inspiring staff fostering teamwork, team morale, engagement and open, honest communication.

  • Ensures full compliance of both internal rules as well as local regulations and requirements.

Key Duties and Responsibilities

  • Works closely with the Casino Director to ensure maximum effectiveness and profitability of the operation.

  • Liaises with other departments to ensure the smooth running of the overall operation.

  • Ensures the integrity of the gaming and the whole casino operations.

  • Promotes and builds outstanding guest relations through positive and continuing visibility to customers, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.

  • Dealing with requests from customers to include establishing and accepting cheques from players up to their pre-approved limits.

  • Authorizing complimentary facilities to players based on their worth.

  • Ensures and anticipate that the casino equipment is fully functional.

  • Ensures that disputes are settled fairly and honestly.

  • Monitors performance standards regularly.

  • Evaluates all gaming operations and make recommendations for changes, which could lead to revenue generation or expense savings.

  • Reviews and recommends policies and procedures and controls that safeguard assets and enhances operation.

  • Establishes standards to evaluate staff performance in attainment of company’s objectives.

  • Reviews new technology in operational areas and recommends improvements that enhance financial results and increase market share.

  • Reviews analysis of operations, cost, and forecast data to determine progress towards approved plans, goals, and objectives.

  • Management accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management.

  • To closely monitor and guide the team of Shift Managers to reach their full potential.

  • Ensure the division is run fairly and that everyone is treated with consideration and respect.

  • Ensure subordinates receive the support required to fulfil their function.

  • Ensure that discipline is maintained to a high standard.

  • Maintain the morale and open lines of communication among staff and resolve grievances.

  • Act as a role model to the departmental team both inside and outside of the casino.

Skills, Experience & Educational Requirements

  • High level of integrity

  • Good oral and written communication skills

  • Preferably multilingual, French and English are required

  • High level of presentation

  • Strong leadership qualities with proven ability to lead a team and support colleagues and supervisors

  • Business focused; customer service orientation required

  • IT skills and knowledge, Microsoft Office products

  • Experience of working with CMS

  • Full day to day oversight of the Casino

  • Full knowledge of Casino P&L

  • Preparation of budgets for P&L and Capex

  • Full knowledge and application of Labour Code

  • Strong knowledge of tables and slots departments

  • Strong knowledge of other casino departments i.e. cash desk, reception, surveillance, marketing, HR and finance

  • Requires ability to analyze data and report upwards

  • Lead by example

  • Commercially minded

  • Empathetic, Modest, Discreet, Loyal

  • 15-20 years’ experience in regulated high end and volume environment in properly regulated casinos, preferably in multiple jurisdictions

  • Preferably high degree in related field

 

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM