The Role

The Venue Director will help to set the strategy and provide leadership to all Heads of Departments in the venue, delivering financial targets and efficiencies agreed by the senior leadership team
The Venue Director will establish and implement a robust commercial business plan, based on agreed objectives, which will fully maximise the standing of the casino as an industry leading gaming and entertainment venue

Responsibilities

Management and Leadership of the venue
Overall responsibility for the development and execution of venue business plan
Vigilant and highly visible operational leadership and management
Evident commercial awareness across every department
Continuous consultation and communication with Group Operations Director
Positive, efficient and productive relationships forged with the senior management team
A relentless focus on overall guest satisfaction
Lead a culture of high performing, guest-oriented teams and individuals
Innovative and entrepreneurial thinking aligned with the broader Company strategic plan
Management of key partnerships and stakeholders

Key Accountabilities

Financial Performance

Lead the venue in meeting its targets though development of capital and operating budgets, policies and procedures, and action plans to support the business plan
Driving commercial success by being a visible leader
Achievement of budgeted EBITDA
Increase gaming revenues in line with business plan
Increase of hospitality revenues in line with business plan
Focused on minimising any financial risk
P&L accountability
Audit responsibilities
Commercial understanding and evidence of supporting the scheduling of the site to the needs of the business for every department
Support the creation and submission of departmental business plans that will encourage growth of revenue; growth of people; growth of products and growth of processes

Customer Service

Ensure that guests enjoy a positive experience through meeting service standards
Display a relentless focus on overall customer satisfaction levels
Lead by example and have a prominent presence on the operational floor displaying internal and external customer service standards
Support the development; implementation and sustained performance of an internal culture that supports the business customer service strategy
Provide strategic improvements in service delivery through observation and feedback to direct reports, with particular reference to the improvement and introduction of customer service initiatives

Leading the People

Lead the development of an accountable customer focussed culture and work climate in the operation
Display vigilant and highly visible operational leadership and management skills
Leads by example in the positive implementation of business initiatives
Manage the speedy and efficient resolution of property issues
Accountability for the assessment and performance of Senior Managers/Heads of Department within the site
Has an awareness and works towards sustaining and improving employee satisfaction levels
Motivate employees towards high standards of performance by co-ordinating and ensuring the provision of regular and consistent coaching and feedback
Focused on creating an internal talent pool of employees by supporting the succession planning and L&D programmes

Compliance

Minimise risk to business and self by ensuring operations and personal license commitments are carried out in accordance with legislative regulations
Leads by example and in accordance to the operations emergency procedures
Directing personnel and customers during emergency periods in conjunction with the security team
Daily demonstrates legislative compliance, adherence and knowledge to:
- License Conditions & Codes of Practice
- Gaming Procedures
- Responsible Gambling
- Anti-Money Laundering and Associated Policies
- Anti-Money Lending
- Data Protection
- Liquor licensing conditions
- Health & Safety

Business Planning and Development

Contribute to ongoing growth in the operation through supporting the General Manager & key Stakeholders
Identify problems with the business operations and provide commercially astute and timely solutions for them
Based on a clear and insightful understanding of the market and industry trends create plans and strategies to improve financial performance
Working with direct reports to implement and bring to life these operational plans
Assess value and usage of company loyalty scheme and direct change as appropriate
Ensure that the operation meets its regulatory obligations through overseeing the development and implementation of policies and procedures that make compliance easy to understand and achieve operationally

Teamwork

Fosters a professional and ethical working culture applied appropriately across a diverse workforce and customer base
Leads by example and fosters an open and transparent communication with the aim to maximise opportunities
Supports the growth and development of all direct reports
Manages external stakeholders, partners and relevant third-party relationships with tact, awareness and intelligence (eg Local Authority, Police and Gambling Commission)
Works duty management shifts as required
Works closely with the Head of Operations to ensure that policies and procedures in relation to the consumption of liquor and the behaviour of staff and customers are adhered to throughout the property 24/7 and that a consistent approach is applied
Establishes a positive, efficient and productive relationship with internal and external service providers
As directed by the Group Operations Director and/or stakeholders carries out specific tasks, projects or assignments and records or reports findings as appropriate
Role models the expected Professional behaviours and reinforces appropriate behaviours and actions
Positively leads by example in the support of cultural change

Skills and Knowledge

Entry Requirements:

Minimum of 5 years senior Management experience, preferably in a Casino, Hospitality, Retail or Service environment
Holds or is eligible to hold a PML

Essential Knowledge:

Knowledge of the UK gaming regulatory and legislative requirements
Extensive knowledge and experience of service industry and service culture
Proven capability and knowledge of delivering strategic planning, forecasting, budgeting and financial processes
Proven managerial and leadership experience of large multi-function teams
Demonstratable commercial acumen

Desirable Knowledge:

Essential Skills:

Adapts management style to positively, productively and efficiently liaise with all levels of management
Commercially astute and Customer Service focused
Exceptional interpersonal and relationship building skills
Concise and positively enforced communication and negotiation skills
Proven people management skills with the ability to nurture staff development
Ability to visualize the future direction and strategies to lead the operations forward
Service Focused
Attention to detail
Ability to manage diversity through displaying robust leadership & management qualities
Ability to display a visible leadership presence in a fast paced, high volume, highly pressurised environment

Essential Personal Characteristics:

(Position Filled) Venue Director, Casino - London - £100K+