Job Title:                    Attractions Operations Manager

Salary                         €3K - €3.5K per month + bonus & benefits

Location:                   Cyprus

The role

We are seeking a talented Attractions Operations Manager to manage an outdoor adventure park including High Ropes, Zip Wires, Trampolines, etc..

Primary Responsibilities

  • Your 3 main areas of focus are service, safety and fun, with your primary focus on ensuring all guests have a safe, fun and enjoyable experience.

To achieve this you will need to

  • Develop measurable standards and manage the Operations team to ensure quality guest service standards are maintained

  • Write/approve operating procedures and policies and oversee training of assigned teams

  • Ensure all operating procedures and training materials/programs are compliant with the safety procedures and current industry standards

  • Assists in the creation and management of the annual departmental budget

  • Conduct daily walkthrough of areas, ensure all defects are reported and rectified

  • Ensures all attraction gear and equipment are in good working condition, with sufficient stock in their designated areas

  • Must always be on the floor to ensure all areas are operating smoothly

  • Updates the sales and operations data daily as required

  • Mentors and motivates the Supervisors of Attraction operations

  • Creates and approves rosters

  • Checks and evaluates roster drafted by supervisors and ensures proper staffing levels

  • Ensures all safety certifications of equipment and attractions are up to date, no expired or worn-out gear and equipment must be allowed to be used by internal and external guests

  • Develops and implements an internal operational audit

  • Liaises closely with Marketing to support the implementation of marketing, branding and public relations-led initiatives

  • Develops the labour and expense budgets for Attractions Operations

  • Assists with park and division duty manager programs, to include scheduling and training

  • Evaluate the performance of departmental leadership and provide feedback to promote growth and retention

  • Creates a positive environment within the Operations Team to maintain high standards of customer service and park cleanliness

  • Develops support programming and guest experience initiatives

  • Coordinates the recruiting and training of Operations staff and oversees HR matters

  • Prepares and maintains daily reports relating to attraction operation and develops programs to maximize through-put and minimize down-time

  • Serves as a liaison for Operations to Senior and Corporate Leadership

  • Liaises closely internally in support of marketing, branding, and PR requirements of the venue and the complex as a whole

  • Leads and manages the Operations team to ensure an excellent customer experience is provided

  • Develops and executes succession plans of the employees with direct reports

  • Ensures that Attractions are always fully operational.

Qualifications

Experience

  • Minimum 2 years Managerial experience in theme park operations, preferably within a similar environment (High Ropes, Zip Wires, etc)

  • Proven experience in selecting, training, coaching and evaluating employees and directing others to do the same

  • Entertainment or Theatre background is an advantage.

 Skills / Competencies

  • Computer and administration skills, including experience with Microsoft Word and Excel programs

  • Good command of both spoken and written English

  • Good public relations skills with strong written and verbal communication skills

  • Effective time management, task management and communication

  • Ability to write reports, business correspondence and procedure manuals

  • Ability to read, analyse and interpret professional journals, technical and manufacturers’ procedures and government regulations.

Personal Qualities

  • Passionate

  • Organized

  • Innovative

  • Customer-orientated

  • Hardworking

  • Patient

  • Demonstrates integrity, ingenuity and inventiveness in the performance of assigned tasks

  • Strong Management and Leadership abilities

  • Exercises independent judgment.

  • Ability to work flexible hours, including nights, weekends, and holidays.

To apply please send your CV to steven@grs-recruit.com