Job Title:                    (Position Filled) Master Sommelier

Salary:                        €32,400 - €38,400          

Location:                   Europe

 

Position Summary

  • A leading Casino hospitality and leisure company are seeking a Master Sommelier to work with their senior managers and directors of their business units in maintaining a high level of guest service and relations, by delivering and supervising the prompt, efficient and courteous service of food and beverage.

  • The Master Sommelier will be responsible of preparing all the wine lists of all outlets.

  • Additionally, the Master Sommelier must ensure that all Sommeliers in all outlets follow the highest standards in Food & Beverage Service.

Primary Responsibilities

  • Understands all the Outlets and Business Units concepts and service standards, the product knowledge, and the management policy orientation.

  • Ensures that all Sommeliers and Restaurant Assistant Managers are providing personalized service to the guest.

  • Monitors stock levels and rate of depletion of all outlets and provides guidance to the Restaurant Managers.

  • Co-ordinates financial progress and has an active role in the outlets and business units’ sales and revenue.

  • Leads the selection of products and in the design of Wine and beverage menus.

  • Actively seeks feedback and liaises with Guests.

  • Monitors the performance of all Sommeliers in the F&B Outlets and business units and provides them with coaching and mentoring if needed.

  • Handles guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

  • Assists with monthly training for all staff related to beverages, to be able to carry out the functions of their jobs and supervises their progress while openly shares knowledge.

  • Communicates and coordinates with other Departments to ensure guests needs are exceeded.

  • Ensures readiness of all Outlets by performing regular checks on working stations, equipment, and items.

  • Assists with administrative tasks relevant to F&B operations.

  • Coaches and mentors’ colleagues to overcome difficulty in meeting customer service standards.

  • Holds a thorough knowledge of the casino and hotel layout to ensure that guest queries can be answered or referred promptly.

  • Attends training sessions and meetings when required.

  • Adheres to and ensures that all Outlet employees follow the Company policies and procedures.

Key Performance Indicators

  • Excellent knowledge of products and services.

  • Continuous progress of technical skills.

  • Accurate inventory control.

  • Positive Customer feedback.

Experience

  • Minimum of 5 years working experience as a Master Sommelier or Sommelier in a Five-star hotel with exposure to high volume beverage sales.

Education

  • Internationally recognized professional qualifications on wines.

  • Qualifications related to the Hospitality Industry are preferred.

  • University degree in Hospitality Management or another relevant field is preferred.

Skills

  • Profound knowledge of food and beverage products including high-end wines and cooking techniques.

  • Excellent interpersonal and customer service skills.

  • Strong negotiation and conflict resolution skills.

  • Possesses strong organizational and time management skills.

  • Excellent command of English, and other languages highly regarded.

Personal Competencies

  • Achieves agreed objectives and accepts accountability for results.

  • Displays a high commitment to delivering results.

  • Communicates effectively.

  • Displays the highest level of integrity.

  • Ability to maintain discretion.

  • Self-motivated.

  • Approachable.

 

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM