JOB TITLE: (Position Filled) Sales Account Support Manager

SALARY: £30-£35K + £8-£10K annual discretionary bonus

LOCATION: WFH, with some travel

 

Overview

Our company proudly represents world-famous table games and side bets, over 20 years of iGaming experience, proven-performing technology and solutions with industry-leading service levels. The role is responsible for establishing strong customer relationships with specific corporate and strategic accounts.

Responsibilities:

  • Provide support to the UK & EMEA Sales Team, with the ability to deliver a client centric ethos in the day-to-day work environment

  • A liaison with various third-party equipment suppliers, to enable client operational needs and deliver seamlessly integrated new products

  • Regular and ongoing communication / liaison with EMEA service support providers, appointed distributors, and operations to support client needs

  • Ability to support clients in optimizing products and pay tables, to maximize revenues and house edges.

  • Own and manage sales orders and agreements, in relation to expiry and renewals, and ensure client footprints are kept up to date

  • Carry out face to face meetings with clients as and when required, sometimes in the absence of the Regional Sales Representative.

  • Support the company’s Sales Administration and Financial Accounts teams with the collation of billing reports, billing queries, and the payment of invoices

  • Collate market intelligence on UK & EMEA Gambling Legislation and Casino licensing; reporting all findings that may increase or negatively impact revenues

  • Performs other duties as assigned

Required Knowledge/Skills/Job Qualifications:

  • Up to 25% travel required

  • Demonstrated ability to interface and build relationships with multiple levels of management

  • Ability to work independently and be self-motivated

  • Positive attitude: ability to listen and ask questions

  • Excellent organizational & project management skills

  • Demonstrated ability to provide a high level of customer service

  • Strong analytical and problem-solving skills

  • Excellent written and verbal communication skills

  • Proactive and works well under pressure in a fast-paced environment

  • Advanced proficiency in Microsoft Office Suite, and familiarity with task management tools, including CRM software

  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

  • Must be willing and able to develop a good understanding of casino table games

  • Must be flexible if needed for work outside of normal business hours

Education/Experience:

  •  BA/BS degree preferred; or any combination of education and experience, which would be an equivalent background

  • Knowledge and understanding of the regulatory gambling environment and/or other legislative requirements preferred 

  • Physical Requirements

  • Must be able to remain in a stationary position for extended periods of time

  • Must occasionally move about inside the office to access office machinery

  • Constantly use hands/fingers to operate a computer and other office productivity machinery, such as a calculator and copy machine

  • Occasionally will need to reach with hands and arms and lift up to 10 pounds

  

APPLY NOW BY SENDING YOUR CV To paul@grs-recruit.com