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Casino general manager

(Position Filled) Venue Director, Casino - London - £100K+

Job Title:                    (Position Filled) Venue Director - Casino

Salary:                        £100K+          

Location:                   London

 

The Role

  • The Venue Director will help to set the strategy and provide leadership to all Heads of Departments in the venue, delivering financial targets and efficiencies agreed by the senior leadership team

  • The Venue Director will establish and implement a robust commercial business plan, based on agreed objectives, which will fully maximise the standing of the casino as an industry leading gaming and entertainment venue

Responsibilities

  • Management and Leadership of the venue

  • Overall responsibility for the development and execution of venue business plan

  • Vigilant and highly visible operational leadership and management

  • Evident commercial awareness across every department

  • Continuous consultation and communication with Group Operations Director

  • Positive, efficient and productive relationships forged with the senior management team

  • A relentless focus on overall guest satisfaction

  • Lead a culture of high performing, guest-oriented teams and individuals

  • Innovative and entrepreneurial thinking aligned with the broader Company strategic plan

  • Management of key partnerships and stakeholders

Key Accountabilities

Financial Performance

  • Lead the venue in meeting its targets though development of capital and operating budgets, policies and procedures, and action plans to support the business plan

  • Driving commercial success by being a visible leader

  • Achievement of budgeted EBITDA

  • Increase gaming revenues in line with business plan

  • Increase of hospitality revenues in line with business plan

  • Focused on minimising any financial risk

  • P&L accountability

  • Audit responsibilities

  • Commercial understanding and evidence of supporting the scheduling of the site to the needs of the business for every department

  • Support the creation and submission of departmental business plans that will encourage growth of revenue; growth of people; growth of products and growth of processes

Customer Service

  • Ensure that guests enjoy a positive experience through meeting service standards  

  • Display a relentless focus on overall customer satisfaction levels

  • Lead by example and have a prominent presence on the operational floor displaying internal and external customer service standards

  • Support the development; implementation and sustained performance of an internal culture that supports the business customer service strategy

  • Provide strategic improvements in service delivery through observation and feedback to direct reports, with particular reference to the improvement and introduction of customer service initiatives

Leading the People

  • Lead the development of an accountable customer focussed culture and work climate in the operation

  • Display vigilant and highly visible operational leadership and management skills

  • Leads by example in the positive implementation of business initiatives

  • Manage the speedy and efficient resolution of property issues

  • Accountability for the assessment and performance of Senior Managers/Heads of Department within the site

  • Has an awareness and works towards sustaining and improving employee satisfaction levels

  • Motivate employees towards high standards of performance by co-ordinating and ensuring the provision of regular and consistent coaching and feedback

  • Focused on creating an internal talent pool of employees by supporting the succession planning and L&D programmes

Compliance

  • Minimise risk to business and self by ensuring operations and personal license commitments are carried out in accordance with legislative regulations 

  • Leads by example and in accordance to the operations emergency procedures

  • Directing personnel and customers during emergency periods in conjunction with the security team

  • Daily demonstrates legislative compliance, adherence and knowledge to:

    • License Conditions & Codes of Practice

    • Gaming Procedures

    • Responsible Gambling

    • Anti-Money Laundering and Associated Policies

    • Anti-Money Lending

    • Data Protection

    • Liquor licensing conditions

    • Health & Safety

Business Planning and Development

  • Contribute to ongoing growth in the operation through supporting the General Manager & key Stakeholders

  • Identify problems with the business operations and provide commercially astute and timely solutions for them

  • Based on a clear and insightful understanding of the market and industry trends create plans and strategies to improve financial performance

  • Working with direct reports to implement and bring to life these operational plans

  • Assess value and usage of company loyalty scheme and direct change as appropriate

  • Ensure that the operation meets its regulatory obligations through overseeing the development and implementation of policies and procedures that make compliance easy to understand and achieve operationally

Teamwork

  • Fosters a professional and ethical working culture applied appropriately across a diverse workforce and customer base        

  • Leads by example and fosters an open and transparent communication with the aim to maximise opportunities

  • Supports the growth and development of all direct reports

  • Manages external stakeholders, partners and relevant third-party relationships with tact, awareness and intelligence (eg Local Authority, Police and Gambling Commission)

  • Works duty management shifts as required

  • Works closely with the Head of Operations to ensure that policies and procedures in relation to the consumption of liquor and the behaviour of staff and customers are adhered to throughout the property 24/7 and that a consistent approach is applied

  • Establishes a positive, efficient and productive relationship with internal and external service providers

  • As directed by the Group Operations Director and/or stakeholders carries out specific tasks, projects or assignments and records or reports findings as appropriate

  • Role models the expected Professional behaviours and reinforces appropriate behaviours and actions

  • Positively leads by example in the support of cultural change

Skills and Knowledge

Entry Requirements:               

  • Minimum of 5 years senior Management experience, preferably in a Casino, Hospitality, Retail or Service environment

  • Holds or is eligible to hold a PML

Essential Knowledge:                          

  • Knowledge of the UK gaming regulatory and legislative requirements

  • Extensive knowledge and experience of service industry and service culture

  • Proven capability and knowledge of delivering strategic planning, forecasting, budgeting and financial processes

  • Proven managerial and leadership experience of large multi-function teams

  • Demonstratable commercial acumen

Desirable Knowledge:         

  • Extensive knowledge of casino or similar operation and the Hospitality industry

  • Knowledge of the UK regulatory environment and other legislative requirements

Essential Skills:                                                             

  • Adapts management style to positively, productively and efficiently liaise with all levels of management

  • Commercially astute and Customer Service focused

  • Exceptional interpersonal and relationship building skills

  • Concise and positively enforced communication and negotiation skills

  • Proven people management skills with the ability to nurture staff development

  • Ability to visualize the future direction and strategies to lead the operations forward

  • Service Focused

  • Attention to detail

  • Ability to manage diversity through displaying robust leadership & management qualities

  • Ability to display a visible leadership presence in a fast paced, high volume, highly pressurised environment

Essential Personal Characteristics:   

  • Proactive and reactive leadership & management skills

  • Commercial

  • Strong customer focus

  • Articulate communicator

  • Leads by example

  • Individual of highest integrity

  • Organised and efficient approach to work

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

 

(Position Filled) Vice President of Table Games - $90K - $110K + Benefits + Bonus

Job Title:                     (Position Filled) Vice President of Table Games

Salary:                        $90K - $110K + Benefits + Bonus

 

 

Job Description

  • This position will be responsible for the coordination, administration, and direction of table games operations.

  • The strategic vision for the department and provide leadership and planning for budgets, revenue management, guest service and staffing.

Duties & responsibilities

  • Regularly reports to the Chief Operating Officer any operational, customer, or employee problems of the department.

  • Plans and establishes operational goals, marketing strategies, and budgets to support revenue and maximise profit margins.

  • Develops the department fiscal year budget, capital expenditures for the upcoming year and staffing equivalents

  • Monitors and analyses forecasts, budgets, costs and operating results

  • Ensures high level of guest service, revenue generation, and cost control by effective and efficient scheduling of shifts

  • Partners with Marketing & Guest Services to establish and maintain contact with VIP players; participates in contacting inactive players; and participates in special events

  • Maintains knowledge and application of all written/internal controls and procedures within the department and casino.

  • Assists in the gaming audits and responds accordingly to any noted exceptions.

  • Investigates reports of variances and takes appropriate action in accordance with company and departmental policies and procedures, as necessary.

  • Reviews standard operating procedures to uphold strict adherence to ensure compliance with all local regulations.

  • Directs and manages table games supervisors and managers responsible for the management and support of the table games staff.

  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures.

  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews

  • Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness.

  • Assists in the planning and implementation of special events for the casino.

Qualifications

  • Bachelor’s degree is preferable

  • Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.

  • Maintain consistent adherence to the Company’s guest service standards

  • Be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives

  • Must be able to work varied shifts, including weekends and holidays

Specific Position Requirements

  • 10 years table gaming operations experience in a managerial role required

  • Must demonstrate ability in counselling and developing subordinates.

  • Comprehensive knowledge of table games and all related support technology

  • Demonstrate organisational skills and the ability to coordinate the completion of multiple projects and assignments simultaneously

  • Strong financial acumen relative to business metrics including labour, revenues, budgets, and capital expenditures

  • Critical thinking and decision-making skills

  • Ability to handle a significant number of guests with outstanding guest service skills.

  • Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines

Remuneration Package/Salary

  • USD 90,000 p.a. (after taxes)

  • Staff benefits

  • 36 calendar days paid vacation per year

  • Relocation allowance

  • Housing allowance

  • Children education allowance

  • Medical insurance

  • One round trip air tickets for home leave per year

  • Discretionary performance-related bonus

 

To discover more contact Steven Jackson on steven@grs-recruit.com