Field Services Engineer - South West UK - £28.5K-£29K + car + benefits

Job title: Field Services Engineer

Salary: £28.5K-£29K + car + Benefits

Location: South West UK

Job Summary:

We are seeking a skilled and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance for our computer hardware and networking equipment. Your expertise in equipment repair, computer repair, and mechanical / Electrical knowledge will be essential in ensuring the smooth operation of our systems.

Responsibilities:

• Install, configure, and troubleshoot computer hardware and networking equipment at customer sites

• Perform routine maintenance and repairs on equipment to ensure optimal performance

• Diagnose and resolve hardware and software issues in a timely manner

• Collaborate with customers to understand their needs and provide appropriate solutions

• Create and maintain accurate documentation of service activities, including service reports and equipment records

• Stay up-to-date with industry trends and advancements in computer hardware and networking technologies

Requirements:

• Bachelor's degree in Computer Science or related field preferred

• Proven experience as a Field Service Engineer or similar role

• Strong knowledge of computer hardware, networking, and troubleshooting techniques

• Familiarity with reading schematics and technical drawings

• Excellent problem-solving skills with the ability to think critically under pressure

• Ability to work independently and prioritize tasks effectively

• Strong communication skills to interact with customers and team members

Skills:

• Computer hardware

• Computer networking

• Schematics

• Equipment repair

• Mechanical/ Electrical knowledge

• Computer repair

• Hand tools

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and contribute to the success of our company as a Field Service Engineer. Apply now!

Job Type:

• Full-time

Pay:

• £28,500.00-£29,000.00 per year

Benefits:

• Company car

• Employee mentoring programme

Schedule:

• Day shift

• Weekend availability

Experience:

• Services engineer /Technician: 1 year (preferred)

Licence/Certification:

• FULL, UK CLEAN DRIVING (required)

Work Location discussed in person

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Field Service Engineer - Gaming - Southwest England - £26,250-£27,500 + Car + Mobile + Laptop

Job Title:    (Position Filled) Field Service Engineer - Gaming

Location:   Southwest England

Salary:        £26,250 - £27,500 (Depending on Experience) + Car + Mobile + Laptop

Role Purpose

• To travel to sites in order to repair machines as dictated by the Service Level Agreement.

• To perform servicing of machines as per the maintenance schedule.

• Forge and support communication lines with Operations Structure to aid concise information flow

• To represent the company in a professional manner.

Machine Management

• To conduct servicing on all machines as dictated by the approved company standard.

• To repair all faults, where possible, as dictated by the Service Level Agreement.

• To notify your Line Manager of any faults that you are unable to fix.

• To monitor and amend, where necessary, operating percentages as per Company Policy.

• To liaise with the Central Stores facility for the order of any required parts.

• To be responsible for your own development of machine knowledge.

• To ensure all machines meet the required standards as per the Service Level Agreement.

• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

• To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

• To meet and exceed targets for:

  • Servicing

  • Presentation

  • Mech, Glass and Reel Cleaning.

• To undertake machine moves to company standards and with limited disruption.

Customer Service

• Ensure you greet and acknowledge all customers you come into contact with.

• Ensure customers feel valued, learn their names and use it during conversations.

• Where appropriate, provide advice and tips on playing the machines.

• To professionally handle customers comments and complaints.

Legal

• Ensure the company security policies and procedures are adhered to at all times.

• Effectively implement, on a day-to-day basis, the Health & Safety and Social. Reasonability training you have been given.

• In line with current Gambling Laws “Think 21” at all times.

• To be aware of and follow all legal and company policies and procedures as instructed.

• Ensure Protection of the Company’s Licensing Obligations / Objectives.

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Field Service Engineer - flexible location (Nottingham; Northampton; East Anglia) - £26-29K + Car + Benefits + Bonus

Job Title:                 (Position Filled) Field Service Engineer 

Salary:                    £26-29K depending on experience + Car + Benefits + Bonus

Location:               Flexible (Nottingham; Northampton; East Anglia) 

Job Function

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.

Main Responsibilities and Key Tasks

Operational

• To service and maintain all gaming equipment and ancillary equipment in your venues.

• To complete all service calls, technical updates and maintenance works.

• To assist with Gaming machine installations and removals.

• Develop and support communication lines with operations, management and third parties to aid effective information flow.

• To attend technical training courses from third party suppliers.

• To provide service cover outside of the normal working area when required.

Customer Service

• To promote the company in a positive manner when interacting with customers.

• To ensure that your presentation, work and approach reflects well upon the company.

• To carry out your role in a polite and courteous manner.

• To promote the concept of teamwork to enhance business opportunities and achievement.

Security

• To follow and adhere to the machine key policy.

• To ensure that procedures relating to security of cash are upheld when visiting venues.

Administration

• To ensure all Company equipment is maintained in a good condition and properly accounted for.

• To complete expense & mileage sheets in accordance with company policy/guidelines.

• To adhere to the company car policy.

• To order and return all gaming machine replacement parts in the time specified by each manufacturer.

Required Skills

• Preferred experience within a relevant industry.

• Ability to work with minimal supervision.

• Preferred experience in basic networking protocols.

• Good keyboard skills and intermediate level PC skills including excel.

• Ability to learn new techniques and skills.

Requirements

• To carry out any other reasonable duties and requests as required.

• To ensure that personal conduct is at all times of a manner that reflects favourably on the you and the company and that a presentable appearance is maintained at all times.

• To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.

• To ensure a good working environment is established in order to obtain the maximum commitment of staff.

Health and Safety

• To adhere to all company health and safety practices and procedures ensuring that safety of employees and the customer is protected.

• In the event of health and safety issues arising, ensure appropriate action is taken through the company’s health and safety representative or external agencies where appropriate.

Communication

• To attend meetings and reviews as and when required.

• Ensure communication is accurate and in line with our policies on data protection.

• Ensure all confidential information accessed in your role is protected and not disclosed.

To discover more about the opportunity please send your CV to  christine@grs-recruit.com

(Position Filled) Service Technician - North London - £25K + Car & Benefits & Bonus

Job Title:                    (Position Filled) Service Technician

Salary:                        £25K + Car & Benefits & Bonus

Location:                   North London

Job Function

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.

 Main Responsibilities and Key Tasks

Operational

• To service and maintain all gaming equipment and ancillary equipment in your venues.

• To complete all service calls, technical updates and maintenance works.

• To assist with Gaming machine installations and removals.

• Develop and support communication lines with operations, management and third parties to aid effective information flow.

• To attend technical training courses from third party suppliers.

• To provide service cover outside of the normal working area when required.

Customer Service

• To promote the company in a positive manner when interacting with customers.

• To ensure that your presentation, work and approach reflects well upon the company.

• To carry out your role in a polite and courteous manner.

• To promote the concept of teamwork to enhance business opportunities and achievement.

Security

• To follow and adhere to the machine key policy.

• To ensure that procedures relating to security of cash are upheld when visiting venues.

Administration

• To ensure all Company equipment is maintained in a good condition and properly accounted for.

• To complete expense & mileage sheets in accordance with company policy/guidelines.

• To adhere to the company car policy.

• To order and return all gaming machine replacement parts in the time specified by each manufacturer.

Required Skills

• Preferred experience within a relevant industry.

• Ability to work with minimal supervision.

• Preferred experience in basic networking protocols.

• Good keyboard skills and intermediate level PC skills including excel.

• Ability to learn new techniques and skills.

Requirements

• To carry out any other reasonable duties and requests as required.

• To ensure that personal conduct is at all times of a manner that reflects favourably on the you and the company and that a presentable appearance is maintained at all times.

• To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.

• To ensure a good working environment is established in order to obtain the maximum commitment of staff.

Health and Safety

• To adhere to all company health and safety practices and procedures ensuring that safety of employees and the customer is protected.

• In the event of health and safety issues arising, ensure appropriate action is taken through the company’s health and safety representative or external agencies where appropriate.

Communication

• To attend meetings and reviews as and when required.

• Ensure communication is accurate and in line with our policies on data protection.

• Ensure all confidential information accessed in your role is protected and not disclosed.

To discover more about the opportunity please send your CV to steven@grs-recruit.com

(Position Filled) Field Service Engineer - Slough - £26K + Car + Mobile + Laptop

Job Title: (Position Filled) Field Service Engineer

Location: Slough

Salary: £26K + Car + Mobile + Laptop

Role Purpose

• To travel to sites in order to repair machines as dictated by the Service Level Agreement.

• To perform servicing of machines as per the maintenance schedule.

• Forge and support communication lines with Operations Structure to aid concise information flow

• To represent the company in a professional manner.

• Machine Management

• To conduct servicing on all machines as dictated by the approved company standard.

• To repair all faults, where possible, as dictated by the Service Level Agreement.

• To notify your Line Manager of any faults that you are unable to fix.

• To monitor and amend, where necessary, operating percentages as per Company Policy.

• To liaise with the Central Stores facility for the order of any required parts.

• To be responsible for your own development of machine knowledge.

• To ensure all machines meet the required standards as per the Service Level Agreement.

• To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

• To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

• To meet and exceed targets for:

  • Servicing

  • Presentation

  • Mech, Glass and Reel Cleaning.

• To undertake machine moves to company standards and with limited disruption.

Customer Service

• Ensure you greet and acknowledge all customers you come into contact with.

• Ensure customers feel valued, learn their names and use it during conversations.

• Where appropriate, provide advice and tips on playing the machines.

• To professionally handle customers comments and complaints.

Legal

• Ensure the company security policies and procedures are adhered to at all times.

• Effectively implement, on a day-to-day basis, the Health & Safety and Social. Reasonability training you have been given.

• In line with current Gambling Laws “Think 21” at all times.

• To be aware of and follow all legal and company policies and procedures as instructed.

• Ensure Protection of the Company’s Licensing Obligations / Objectives.

FOR FURTHER INFORMATION PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM