(Position Filled) Casino Surveillance - Assistant Shift Manager - Europe - €32K-€33K + accommodation, flights, bonus etc.

Job Title:                    (Position Filled) Casino Surveillance - Assistant Shift Manager

Location:                   Europe

Salary:                        €32,400 - €33,600 + Accommodation, Flights, Bonus etc.

Position Summary

• The Assistant Shift Manager, Surveillance assists the efficient ongoing operation of Surveillance, ensuring the monitoring and analysis of all gaming and cash handling areas at property.

Primary Responsibilities

Leads small teams

• Provides team leadership, leading by example

• Plans, organises and allocates responsibilities according to business needs

• Sets performance and professional standards for team members through example

• Maintains team performance by promoting a positive work environment

• Represents team concerns to the superiors

• Motivates, coaches and counsels staff in a timely manner, ensuring all counselling sessions are appropriately and accurately documented

• Maintains employee morale and professionalism by promoting a positive work environment

Monitors staff performance and attendance

• Provides performance feedback to staff in a professional manner

• Recognises and resolves performance and attendance issues

• Conducts performance appraisals in accordance with the Company’s Performance Management System

• Maintains accurate employee records

Manages an effective relationship with internal customers

• Monitors and manages the professional image presented by the Surveillance department in all dealings with customers, whether in person, by telephone/radio, electronically, etc.

• Monitors and adjusts customer service to meet the customers’ requirements and expectations

• Ensures all situations are handled discreetly and confidentially providing an example of the professional behaviour required by the Surveillance department

Supervises work operations

• Maintains and manages workplace records, ensuring reports, log entries, etc. are completed accurately and in a timely manner

• Solves problems and makes decisions, providing assistance to team members when handling difficult/sensitive situations

• Directs work flow according to business needs, ensuring camera coverage is maintained of required incidents, managing incidents and ensuring relevant departments and personnel are kept informed, and they are completed accurately and in a timely manner

• Manages the implementation and application of policies and procedures relating to gaming and cash handling areas, ensuring compliance is maintained, and that appropriate legislation is abided

• Instigates and monitors the implementation of Surveillance procedures

• Drafts communications and reports, ensuring they are distributed and filed appropriately

Works with colleagues and customers

• Ensures relevant information is communicated effectively and in a timely manner to appropriate customers and team members

• Maintains a professional relationship with customers and team members, ensuring approachability and discretion

• Maintains a professional image

Manages Occupational Health & Safety (OH&S) in the Workplace

• Ensures the maintenance of all statistical information for the department by checking all logs and recording the information from the logs in the appropriate work file

Deals with conflict situations

• Identifies conflict situations

• Resolves conflicts situations

• Responds to customer complaints, deals and documents the issues and outcomes accurately and in a timely manner

Assists in the training of new and existing employee

• Coaches new Surveillance team members on the job

• Coaches team members on an individual basis, presenting new information accurately and in a timely, approachable manner

Confidentiality & Policy

• Safeguards all confidential information whilst exercising due care to prevent its improper disclosure or use

• Complies with all company policies, rules, regulations, procedures and department ethics; and performs all duties in accordance with the highest professional standards at all times

Additional

• Deploys to other properties on a temporary or a more permanent basis

• Assists in pre-opening planning and operational execution for any new properties or extension to existing properties

• Assists the Manager, Surveillance Training & Recruitment with preparing Performance Reviews, compiling other performance data and conducting formal and informal training where required

• Assists with other assigned Special Projects and assignments as required

• Adheres to all company policies and procedures

• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments

• Performs other reasonable job duties as assigned by superiors from time to time

Key Performance Indicators

• Collecting, analysing & organising information

• Communication ideas & information

• Planning & organising activities

• Working with others in a team

• Solving Problems

Qualifications and Experience

• Experience in Surveillance Supervisory/Management role for minimum 2 years

• High School degree or experience relevant to the position

• Fulfil continues 18 months of employment within the current position

• Satisfactory rating of the Annual Performance Appraisal

• Any disciplinary actions will be subject to departmental review

Skills/ Competencies

• High level of professionalism and integrity

• Good organisational skills and time management

• Observant, attentive, and aware

• High Level of Casino Game Protection

• Microsoft Office Suite literate

• Attention to detail

• Proven interpersonal skills

• Ability to communicate in English (written and verbal)

Personal Competencies

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Achieves agreed objectives and accepts accountability for results

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Surveillance Shift Manager, Casino - Europe - €36K + Accommodation, Flights, Bonus etc…

Job Title: (Position Filled) Surveillance Shift Manager - Casino

Salary:         €36K + Accommodation, Flights, Bonus etc…

Location:    Europe

Position Summary

• The Surveillance Shift Manager manages the efficient ongoing operation of Surveillance, ensuring the monitoring and analysis of all gaming and cash handling areas at the property.

• The Surveillance Shift Manager also ensures that operational activities are afforded a high level of Revenue Protection and conducted with the highest levels of integrity.

Primary Responsibilities

Leads Small Teams

• Provides team leadership, leading by example.

• Plans, organises and allocates responsibilities according to business needs.

• Sets performance and professional standards for team members through example.

• Maintains team performance by promoting a positive work environment.

• Represents team concerns to the superiors.

• Motivates, coaches and counsels staff in a timely manner, ensuring all counselling sessions are appropriately and accurately documented.

• Maintains employee morale and professionalism by promoting a positive work environment.

Monitors Staff Performance and Attendance

• Provides performance feedback to staff in a professional manner.

• Recognises and resolves performance and attendance issues.

• Conducts performance appraisals in accordance with the Company’s Performance Management System.

• Maintains accurate employee records.

Manages an Effective Relationship with Internal Customers

• Monitors and manages the professional image presented by the Surveillance department in all dealings with customers, whether in person, by telephone/radio, electronically, etc.

• Monitors and adjusts customer service to meet the customers’ requirements and expectations.

• Ensures all situations are handled discreetly and confidentially providing an example of the professional behaviour required by the Surveillance department.

Supervises Work Operations

• Maintains and manages workplace records, ensuring reports, log entries, etc. are completed accurately and in a timely manner.

• Solves problems and makes decisions, providing assistance to team members when handling difficult/sensitive situations.

• Directs work flow according to business needs, ensuring camera coverage is maintained of required incidents, managing incidents and ensuring relevant departments and personnel are kept informed, and they are completed accurately and in a timely manner

• Manages the implementation and application of policies and procedures relating to gaming and cash handling areas, ensuring compliance is maintained, and that appropriate legislation is abided.

• Instigates and monitors the implementation of Surveillance procedures.

• Drafts communications and reports, ensuring they are distributed and filed appropriately.

Works with Colleagues and Customers

• Ensures relevant information is communicated effectively and in a timely manner to appropriate customers and team members.

• Maintains a professional relationship with customers and team members, ensuring approachability and discretion.

• Maintains a professional image.

Manages Occupational Health & Safety (OH&S) in the Workplace

• Ensures the maintenance of all statistical information for the department by checking all logs and recording the information from the logs in the appropriate work file.

Deals with Conflict Situations

• Identifies conflict situations.

• Resolves conflicts situations.

• Responds to customer complaints, deals and documents the issues and outcomes accurately and in a timely manner.

Assists in the Training of New and Existing Employees

• Coaches new Surveillance team members on the job.

• Coaches team members on an individual basis, presenting new information accurately and in a timely, approachable manner.

Confidentiality & Policy

• Safeguards all confidential information whilst exercising due care to prevent its improper disclosure or use.

• Complies with all company policies, rules, regulations, procedures and department ethics; and performs all duties in accordance with the highest professional standards at all times.

Executes Other Duties as Directed including

• Deploys to other properties on a temporary or a more permanent basis

• Assists in pre-opening planning and operational execution for any new properties or extension to existing properties.

• Assists the Manager, Surveillance Training & Recruitment with preparing Performance Reviews, compiling other performance data and conducting formal and informal training where required.

• Assists with other assigned Special Projects and assignments as required.

• Adheres to all company policies and procedures.

• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments.

• Performs other reasonable job duties as assigned by superiors from time to time.

Key Performance Indicators

• Collecting, analysing & organising information

• Communication ideas & information

• Planning & organising activities

• Working with others in a team

• Solving Problems

• Qualifications

Qualifications and Experience

• Experience in Surveillance Supervisory/Management role for minimum 5 years

• High School degree or experience relevant to the position

• Tertiary Education desirable

• High Level of Casino Game Protection

• Microsoft Office Suite literate

Skills/ Competencies

• High level of professionalism and integrity

• Good organisational skills and time management

• Observant, attentive and aware

• Attention to detail

• Proven interpersonal skills

• Ability to communicate in English (written and verbal)

 Personal Competencies

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Achieves agreed objectives and accepts accountability for results

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable

 

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Senior Surveillance Operator - Europe - €24K + €3.6K accommodation + €2K Bonus

Job Title:                    (Position Filled) Senior Surveillance Operator

Salary:                        €24K + €3.6K Accommodation + €2K Bonus

Location:                   Europe

Position Summary

• The Senior Operator, Surveillance is to provide monitoring and analysis of all gaming and cash handling areas and activity.

• To be able to gather and analyses data from various sources.

• To ensure that any violations and/or suspected violations of the law and company regulations are logged and reported to the Surveillance Shift Supervisor and/or Shift Manager in a timely manner.

•  The Senior Operator, Surveillance will act in the role of Shift Supervisor, Surveillance  when required.

Primary Responsibilities

Maintains Effective Relationship with Internal Customers

• Acts as a role model by maintaining a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.

• Meets the customers' requirements and expectations through the prompt and accurate relaying of information.

• Uses discretion in handling difficult situations, and step in to provide support to Operators, when required.

• Builds credibility with customers through professional behaviour.

• Liaises with other departments to promote the Surveillance department.

• Uses discretion in handling difficult situations with the assistance of a Shift Manager.

• Contributes to the teams' effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially.

• Represents team concerns to the superiors.

• Motivates, coaches and counsels’ staff in a timely manner, ensuring all counselling sessions are appropriately and accurately documented.

• Maintains employee morale and professionalism by promoting a positive work environment.

Works as Part of a Team

• Contributes to team effectiveness by keeping informed and shares knowledge and technical skills.

• Maintains effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel always informed.

• Provides back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained.

• Acts in the Role of Supervisor as required.

• Trains, support, and guidance to less experience staff.

Analyses Information From Information Technology Systems

• Evaluates and analyses information from multiple sources.

• Responds to situations identified through surveillance and computer analysis systems.

• Maintains control and confidentiality of Surveillance and computer systems.

• Maintains shift statistics data gathering.

Operates Central Monitoring /Communication Console

• Observes and analyses gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures.

• Monitors VIP/Junkets single and small salons

• Label, file, document, and store recording mediums.

• Reviews gaming and cash handling activities to ensure procedures have been complied with and integrity maintained.

• Ensures that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.

• Operates advanced IT systems and communication equipment in accordance with operating requirements.

Survey Staff/ Customers Activity from the Monitor Room

• Monitors staff and customers in accordance with "Code of Ethics, Conduct and Professional Behaviors" Policy.

• Monitors illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel.

• Monitors, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.

• Monitors the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc.

Report on Illegal Activities

• Monitors detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed.

• Document at illegal activities using recording mediums and the appropriate electronic reporting system.

Confidentiality & Policy

• Safeguards all confidential information whilst exercising due care to prevent its improper disclosure or use.

• Complies with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times.

Assists in the Training of New and Existing Employees

• Coaches new Surveillance team members on the job.

• Coaches team members on an individual basis, presenting new information accurately and in a timely, approachable manner.

• Adheres to all company policies and procedures.

• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments.

• Performs other reasonable job duties as assigned by superiors from time to time.

Key Performance Indicators

• Experience in Casino Surveillance　

• Secondary School Graduate　

• Basic Mathematics　

• High Level of Casino Game Protection　

• Computer literate　

Qualifications and Experience

• Experience in Surveillance Supervisory/Management role for minimum 2 years

• High School degree or experience relevant to the position

• Fulfil continues 18 months of employment within the current position

• Satisfactory rating of the Annual Performance Appraisal

• Any disciplinary actions will be subject to departmental review

Skills/ Competencies

• High level of professionalism and integrity

• Good organizational skills and time management

• Observant, attentive, and aware

• High Level of Casino Game Protection

• Microsoft Office Suite literate

• Attention to detail

• Proven interpersonal skills

• Ability to communicate in English (written and verbal)

Personal Competencies

• Displays a high commitment to delivering results

• Leads others to achieve business objectives

• Communicates effectively

• Achieves agreed objectives and accepts accountability for results

• Displays the highest level of integrity

• Ability to maintain discretion

• Self-motivated

• Approachable

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM