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Work in Cyprus
Вакансії для українських дилерів казино
Нова вакансія Круп'є з України
Потрібні досвідчені круп'є - Кіпр
Річна зарплата 24 300 євро
Місячна зарплата 1500 євро + 13-й внесок
Гарантований бонус 400 євро на місяць + чайові
Казино надає безкоштовне проживання, транспорт і харчування.
Щоб отримати додаткову інформацію та подати заявку, надсилайте своє резюме на адресу
Можности за работа за македонски дилери во казино
Ново работно место за македонски крупиери
Потребни се искусни македонски крупиери - Кипар
Годишна плата 24.300 €
Месечна плата 1500€ + 13-та исплата
Загарантиран бонус од 400 евра месечно + совети
Бесплатно сместување, превоз и оброци ги обезбедува казиното.
За повеќе информации и за аплицирање, ве молиме испратете го вашето CV на
ერთი ჩვენი ქართველი მეგობრებისთვის.
ახალი ვაკანსია ქართველი კრუპიელებისთვის
საჭიროა გამოცდილი კრუპიელები - კვიპროსი
წლიური ხელფასი 24300 ევრო
ყოველთვიური ხელფასი 1500 ევრო + მე-13 გადახდა
გარანტირებული ბონუსი 400 ევრო თვეში + რჩევები
უფასო განთავსება, ტრანსპორტირება და კვება, ეს ყველაფერი უზრუნველყოფილია კაზინოს მიერ.
დამატებითი ინფორმაციისთვის და განაცხადის მისაღებად გთხოვთ გამოაგზავნოთ თქვენი CV მისამართზე
Position Summary
To ensure that all gaming operations are carried out to the highest standard of efficiency, security and customer service in accordance with the policies and procedures of the Casino. Supervises the games at the designated tables reinforcing at all times procedures of the Company.
Primary Responsibilities
Receives, checks and signs for cash chip floats/ cards upon opening gaming tables;
Takes part in the fill/credit procedure as and when required (always ensuring adequate cash chip floats)
Ensures all cash, chips and bets are clearly and audibly counted and announced in accordance with procedure
Ensures all bets are correctly placed
Supervises all transactions, records the cash drop and maintains an awareness of tables win/loss results
Supervises, documents and signs table cash/chip tips count
Performs the duties as a Dealer, Chipper as and when required
Upon opening, ensures that necessary gaming equipment is available and in perfect working condition and upon closing, that all relevant equipment is returned
Strictly adheres to the code of practice and code of conduct
Gives clear and concise commentary as necessary and ensure that Dealers give clear and concise commentary on all operations and transactions
Makes any relevant comments to the supervisors regarding any uncommon activity noticed on the Casino floor
Ensures the accuracy of all recorded transactions in the system, table inventory and player averages
Good knowledge and accurate implementation of AML, Responsible Gaming and Gaming Standard Operating Procedures
Responsible for the overall quality of service offered to the clients at the gaming table
Manages delicate situations in regard to clients demands at the table and informs superiors in due time
Experience
4 years overall gaming experience
Minimum 1 year in an Inspector role
Education
Secondary-level education
Skills / Competencies
Good knowledge of Casino Games: America Roulette, Blackjack. Knowledge of any other game is highly regarded
Good command of English Language (spoken and written) is a must; any other language will be considered as a strong advantage
Intermediate skills in Microsoft Office
Strong written and verbal communication skills
Personal Competencies
Congenial disposition and team player attitude
Highly motivated and capable of making sound decisions in critical situations and a fast-passed environment
Is trustworthy, well presented, outgoing and self-motivated
Demonstrates a high commitment to delivering results
Achieves agreed objectives and accepts accountability for results
Displays the highest level of integrity
Presents a high commitment to improving customer service
Position Summary
The Senior Manager, VIP & Executive Services manages the VIP and Executive Services teams who focus on international VIP and non-VIP Gaming guests/patrons.
The Senior Manager, VIP & Executive Services will also manage the Outbound sales team and will work closely with the Casino Marketing and other Business Units to ensure that an excellent level of customer satisfaction is achieved.
The Senior Manager, VIP & Executive Services must possess a customer service orientation of excellence, detailed product knowledge, and Casino industry experience.
Primary Responsibilities
General
Participates in Departmental and Division meetings, provides operational updates to management and ensures VVIP player activity is recorded and reported properly.
Leads the VIP and Executive Services teams in providing ongoing support to the Business Development team for their endeavours and efforts, to accommodate their guests, and to increase VIP registrations within the customer database.
This support may also include on-the-floor monitoring activities, the identification of VIP play, capturing information, updating the respective CRM, and other related tasks.
Ensures that all captured data from tracking activities, expenses, and other required information are accurately recorded; ensures that all Casino Management System configuration settings are up to date.
Liaises and cooperates with the Business Processes BU to establish and maintain a QMS.
Liaises with the CRM Specialist for the proper configuration of existing CMS and CRM Systems; and is actively involved on the development, implementation, and maintenance of business improvement processes.
Regularly advises the Director of Business Development and other key stakeholders on Gaming related issues, products, and services.
Customer Service
Ongoing liaison with the Loyalty Services, Cage, Table Games, Slots, Hotel, F & B, Transportation, and other Business Units with the objective of achieving high-level operational standards to deliver an excellent Customer Service experience.
Leads and oversees the VIP and Executive Services team to adopt a customer service excellence approach. Liaises with other Departmental Team Leaders and ensures that a high level of service and co-ordination is achieved for maximum results.
Establish a QMS approach in cooperation with the Business Processes BU for continuous improvement in customer service deliverables.
Develops key metrics and oversees the training effort and performance measurement methodologies.
Player, Programs, and Partners
Maintains a strong understanding of VVIP patron and Junket Player requirements. Updates the team with latest or near future events, programs, and outside/competitor offerings.
Liaises with partners and third-party collaborators ensuring that their customers receive excellent service.
Liaises with Finance and Revenue Audit ensuring timely and accurate settlements and reporting.
Leads the back-office reservation and support team to ensure back-office operations optimization.
Coordinates the front-line teams ensuring objectives and targets are being met.
Outbound Sales
Leads an outbound sales effort in coordination with other company properties.
Liaises with Casino Marketing & Analytics, Hotel Sales and Revenue Management to develop the ongoing sales target schedule.
Monitors performance of sales targets and propose corrective actions accordingly.
HR - Training
Leads the staffing effort related to the VIP and Executive Services department: selection, hiring, performance evaluation, training programs, annual leave scheduling and roaster approval; liaises with the HR Department to ensure the staffing levels and skills are in line with the company strategy.
Leading and contributing on developing VIP Services training material and carrying out the respective training sessions with his/her employees.
Regulation and Compliance
Leads the development of policies, SOPs, workflows, as per Company standards and guidelines.
Contributes on the development of VIP Programs and ensures compliance within the team.
Liaises with all compliance units, (Marketing, Regulatory, Legal, AML, Responsible Gaming etc) to ensure that the Business Development Department is aligned with the respective internal policies and procedures and relevant regulatory requirements.
Other Tasks
Assists the Business Unit to achieve budgeting forecasts and EBITDA results.
Assist the Director of Business Development in developing and implementing marketing initiatives and strategy to increase the SEG market share, revenue, sales, and profit from VIP Patrons.
Assist the Director of Business Development and liaises with the marketing teams ensuring that all events and function are utilised to achieve the maximum benefit and appeal for each property.
Resolves guest complaints within legal and compliance scope of reporting and documentation.
Assists Management with the preparation of various reports, performance reviews and staff appraisals as required.
Ready to receive other tasks according to company and department needs.
Key Performance Indicators
As per QMS and Customer Service Quality and Satisfaction metrics established by the company.
As per yearly objectives and targets set on performance evaluation.
Overall Business Development Sales target achieved.
Outbound Sales Target achieved.
Qualifications
Education
Bachelor’s Degree in Marketing, Business Administration, or any other related field.
Experience
Minimum 5 years’ experience in management within the casino industry or previous International and/or domestic casino marketing experience desirable services.
Experience in customer relationship and/or corporate account management.
Skills
Excellent command of English; any other language is considered an advantage.
Excellent presentation skills.
Excellent communications & negotiation skills.
Strong organisation and leadership skills.
Computer literate.
Personal Competencies
Displays a high level of integrity and commitment to customer service.
Works well as an individual and equally effective when working in a team.
Highly motivated, energetic, and creative.
Possess a positive flair and vibes, confident and charismatic.
Strong team player who motivates others to work effectively within the team.
Ability to develop relationships and communicate effectively across all levels of the organization.
Prepared to adopt and implement new approaches and practices to meet changing circumstances.
