Nordic CRM Manager - Malta or Denmark or Sweden - €70K + benefits depending on experience

JOB TITLE: Nordic CRM Manager

LOCATION: Malta or Denmark or Sweden

SALARY: €70K annually + benefits depending on experience

Are you ready to take your career to the next level while driving growth in the dynamic Nordic market? Our Client an international sports betting and gaming brand, is seeking a highly skilled and experienced CRM Manager to lead our Nordic CRM program.

About the Role:

As the CRM Manager, you will be at the forefront of developing and implementing strategic CRM initiatives that exceed our company objectives. Your primary focus will be on creating engaging campaigns and promotions for our Casino and Sportsbook offerings. Your expertise will ensure that we deliver tailored experiences that foster customer satisfaction, retention, and revenue growth.

Key Responsibilities:

• Develop and execute a comprehensive CRM strategy that resonates with our brand values and engages customers at every interaction.

• Optimize customer lifecycle activities through data-driven analysis to enhance our offerings and user journeys.

• Collaborate seamlessly with our Nordic and Product Teams to ensure timely execution of initiatives, supported by detailed planning and productivity monitoring.

• Partner with the Product Marketing team to align campaigns with customer expectations while prioritizing impactful promotional offers.

• Continuously evaluate marketing campaigns, utilizing insights from past initiatives to refine strategies specific to the Nordic market.

• Design and deliver localized, personalized campaigns via email, SMS, push notifications, and social media, ensuring compliance with regulations and industry standards.

• Establish and track key performance indicators (KPIs) to measure success, adapting strategies based on analytical feedback.

• Oversee the complete CRM workflow, coordinating with stakeholders across departments to ensure successful campaign execution.

• Collaborate with the sports trading team to drive innovation in promotional strategies and enhance our product propositions.

Our Expectations:

The ideal candidate will possess outstanding commercial awareness and exceptional analytical skills, enabling you to leverage data and customer insights to propel results. A deep understanding of the Nordic gambling landscape, along with at least two years of CRM and promotions experience within this market, will be key to your success.

If you are passionate about driving growth through innovative CRM strategies and want to be part of a forward-thinking team, we would love to hear from you! Join us in shaping the future of sports betting and gaming in the Nordics.

Apply now and embark on an exciting career journey.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Financial Controller (French speaker) - Malta

JOB TITLE: (Position Filled) Financial Controller (French Speaker)

Location: Malta 

Salary: Competitive 

Our Client within the online sector is looking to hire a Financial controller (French Speaker).

The chosen candidate will oversee all aspects of financial management, including accounting, budgeting, financial reporting, and internal controls. This position plays a key role in providing financial insights to support strategic decision-making within the organization. The Controller also ensures compliance with financial regulations and industry standards.

Key Responsibilities:

Financial Reporting

• Prepare and oversee the preparation of accurate and timely financial statements, including income statements, balance sheets, and cash flow statements.

• Provide financial reports to senior management and external stakeholders, including investors, lenders, and regulatory agencies.

Budgeting and Forecasting

• Develop and manage the annual budgeting process.

• Monitor financial performance against budget and forecast, providing variance analysis and recommendations.

Financial Analysis

• Conduct financial analysis to identify trends, opportunities, and areas for improvement.

• Provide insights and recommendations to support strategic decision-making.

Internal Controls

• Establish and maintain strong internal control policies and procedures to safeguard company assets and ensure compliance with financial regulations.

• Regularly assess and enhance internal controls.

Compliance

• Ensure compliance with accounting standards, tax regulations, and other financial reporting requirements.

• Coordinate and support financial audits and examinations by external auditors or regulatory agencies.

Cash Management

• Manage cash flow and liquidity to meet operational needs.

• Oversee cash disbursements, collections, and treasury activities.

Team Management

• Supervise and mentor a team of accounting and finance professionals.

• Foster a culture of excellence, teamwork, and continuous improvement within the finance department.

Financial Strategy

• Contribute to the development and execution of the organization's financial strategy.

• Provide strategic financial guidance to the executive team.

Risk Management

• Identify and mitigate financial risks.

• Develop risk management strategies to protect the organization's financial interests.

Qualifications:

• Bachelor's degree in Accounting, Finance, or a related field; CPA or CMA certification preferred.

• Several years of progressive experience in financial management, with at least some experience in a supervisory or managerial role.

• Strong knowledge of financial reporting standards, regulations, and best practices.

• Excellent analytical and problem-solving skills.

• Strong leadership and communication skills.

• Attention to detail and a commitment to accuracy.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Affiliate Manager - remote, or Malta - up to €50K

JOB TITLE: (Position Filled) AFFILIATE MANAGER

SALARY: UP TO €50K

LOCATION: REMOTE, OR MALTA

Our client is on the lookout for an Affiliate Manager who is ready to bring something new to the table. They are a company that encourages working in creative new ways, and want a self-starter who isn’t afraid to shake things up.

You will get the opportunity to work with a fantastic brand, and you will help it grow into the success it deserves to be.

This is an amazing opportunity to be part of a dynamic team and fast-growing company. This position can be based in Malta or fully remote as long as you are able to work CET hours.

Your Day-to-Day

• Acquire new Affiliates for our Affiliate Program

• Build relationships and maximize the performance of existing partners

• Negotiate deals, analyze promotions and optimize Affiliate campaigns

• Research and develop new acquisition approaches through online and offline activity

• Review and improve existing deals with the purpose of ROI maximization

• Work with Affiliate tracking software and invoicing

Your USPs

• Minimum of 1+ years in account management within the iGaming sector (Must)

• Experience working across .com markets with strong existing relationships in them

• Proficiency with Google Sheets or MS Excel is considered as a strong advantage

• Highly proficient in English language, with strong written and verbal communication skills

• Highly analytical and performance-driven

• Excellent networking skills

• Can-do attitude

Your Overkill

• Knowledge of SEO, PPC, or SEM

• Confluence & JIRA tools experience

• Proficiency in CellExpert affiliate management tool

Our Sugar Coating

• Fully remote role (office available if you want)

• A hard-working team with strict “no BS” approach

• Develop your skills and learn from industry experts

• Hard-to-find open atmosphere

• Health Insurance

• Wellness Allowance

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) German Speaking Customer Experience Agent - Malta - €24,000-26,000

Job Title:                     (Position Filled) German Speaking Customer Experience Agent

Salary:                        €24,000 - 26,000 per year

Location:                   Malta

The Company

• A leading global player in the rapidly growing iGaming market, with a wide range of exciting brands across multiple markets, providing a secure, innovative and entertainment-led player experience across casino and sports betting.

• They are a truly international employer with over 500 amazing employees across over 7 locations.

• We strive to offer the best possible customer experience to our entire base of loyal customers.

• That means having best-in-class Customer Service, being able to solve queries, enhance and exceeding all expectations our players have.

• This isn’t your typical CS role, you will be taking things to the next level!

• You will become an expert on our sportsbook and casino brands and services possible. Directing your positive energy to all chats and emails, assisting our customers with any queries they might have, daily.

• No day is the same in this role and that's what makes this role exciting.

• Don’t you hate it when it’s tough to get a straight answer?

• So do we.  That is why you as our Customer Experience Champion, will be a one-stop shop for all service, account and payments-related needs of our players.

• Sharing your ideas to keep improving our system, and making sure we stay on top of the game is important to us, so providing valuable feedback to Team Leaders and Country Managers and keeping the Knowledge base fresh is a significant part of your role.

Responsibilities:

• Resolve customer queries via live chat and email.

• Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution.

• Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.

• Approve customer withdrawals upon request from the player.

• Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy.

• Contribute to team effort by achieving personal KPI’s to support departmental SLA’s.

• Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management.

• Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these.

About You

• Fluent knowledge of German - both written and spoken.

• A keen interest in sports & casino.

• Analytical and problem-solving skills.

• Able to adapt to shift work.

• Customer service experience is considered a plus.

• Able to multitask.

So what can you expect from us as a place of work?

• A competitive remuneration package inc. a company bonus scheme.

• Fantastic quarterly team events and weekly company events.

• A one-time bonus to help you set up a comfortable workstation at home.

• On top of our Hybrid work arrangement, up to 40 days a year to work fully remote from anywhere.

• Wellbeing allowance.

• A comprehensive, International Private Health Insurance.

• Breakfast at the office on Mondays and Tuesdays.

• Lunch at the office on Wednesdays.

We have fully adopted a Hybrid Work model.

Want to work from the office a few days a week and some days from home?

That’s totally fine with us!

We are known for our inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model.

When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you.

It’s our curiosity that drives our innovative business forward and we work hard in a run-together spirit and we always make sure to top it up by having fun!

We value diversity and we take concrete action to ensure fairness in our recruitment process.

We are committed to assessing candidates on their merit without discriminating against any applicant for whatever reason that is protected by law.

We truly value you, as you are.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM