Job Title:         Technical Engineer

Salary:            £27,300 + Car

Location:       Lancashire

 

Role

  • Reporting to and working in partnership with the Technical Supervisor, the Technical Engineer will provide maintenance and repairs to site equipment with a focus on machine reliability, therefore optimising machine performance and income.

  • Responsible for training, guidance and technical support for all employees at store level, to ensure standards are maintained in line with the Service Level Agreement.

  • Emphasis on being a value adding service provider, giving a first-class service to all departments with the focus being delivering results.

Product

  • Effectively diagnose mechanical and electrical faults on all equipment.

  • Resolve routine malfunctions when a cause has been identified.

  • Apply routine diagnostic procedures.

  • Perform routine preventative maintenance, repairs and services either on demand or to agreed schedules, as dictated by the maintenance schedule.

  • Run routine diagnostics on printed circuit boards and be able to identify basic electronic components to an adequate standard.

  • Report all required parts or spares to the Technical Supervisor.

  • Maintain all tools supplied to you.

  • Assist with machine moves and new equipment installation and uncover and escalate any unusual activity.

  • Ensure when new machines are delivered all appropriate store staff are instructed on initial

  • floating/dumping procedures.

  • Return all faulty advance replacement parts promptly and with appropriate paperwork, stating the faults.

  • Notify the Technical Supervisor on any faults you are unable to fix.

  • Monitor and amend where necessary operating percentages as per Company policy.

  • Coach and develop store employee’s knowledge to enhance their commercial awareness of the products.

  • Ensure you have sufficient documentation/spares/ tools required to complete duties to the required standard.

  • Undertake PAT testing of all portable appliances as dictated by the Service Level Agreement.

 Performance

  • Ensure that we benefit from optimal commercial performance without compromising safety.

  • Identify, document, quantify and communicate potential impacts and risks to the business.

  • Review the performance of equipment being serviced, to meet company standard and customer expectations.

  • Maintain regular contact with the Technical Supervisor on all service related issues, reporting all unresolved problems and any damages immediately.

  • With minimal supervision, demonstrate the ability to efficiently and effectively solve problems.

  • To help identify job related training needs in conjunction with the Technical Supervisor.

Support Function

  • Provide technical support to store staff, in conformity with the manufacturers and company

  • requirements.

  • Complete all administration/documentation at the correct time and to the expected standard.

  • Ensure all areas under your control are maintained in a clean and safe manner.

  • Produce regular reports as and when required by the Technical Supervisor.

  • Ensure each venue in your district is visited in accordance with the pre-determined rota.

  • Maintain adequate stock levels, requesting consumables as and when required.

  • Offer assistance in advance fault fixing.

  • Carry out any other reasonable requests from your line manager.

    Security

  • Assist in security investigations when directed.

  • Carry out duties in such a way as to minimise the risk to yourself or the cash equipment in your possession.

  • Under no circumstances leave cash, tokens and keys unattended or with unauthorised persons.

  • Likewise no personal monies allowed in your possession whilst in the stores.

    Customer Focus

  • Implement a strong service culture and apply a “can do” attitude and happy to help approach.

  • Strive to exceed customer expectations.

  • Ensure customer complaints have been resolved and dealt with effectively.

  • Develop stakeholder relationships in terms of technical service delivery and customer service excellence.

  • Consistently identify and clarify the needs of the store.

  • Make customers feel valued, greet them and acknowledge them by name.

  • Where appropriate provide advice and tips on products and machines.

  • Understand customers are both internal and external and maintain good relations at all times.

  • Health & Safety and Human Resources

  • Be fully conversant with Health & Safety practices and legal requirements.

  • Ensure a safe and healthy work environment through effective communication, training

  • equipment, vehicle maintenance and facilities improvement.

  • Ensure your knowledge is kept up to date on the latest technical British/European standards including industry best practice standards.

  • Ensure you are fully compliant in relation to the following:

  • Health & Safety, Fire, Bullying & Harassment, Social Responsibility, Equality & Diversity, Data Protection Act, Terms & Conditions of Employment, Working Time Directive, Maternity & Parental Rights, Code of Conduct, Security, Disability, Discipline & Grievance, Redundancy, Tupe, Discrimination and Absence Management.

  • Ensure all policy and procedures laid down by the company are adhered to.

Compliance

  • Ensure you are “safe & legal” and fully compliant with regards to current legislation met under The Gambling Act.

  • Ensure the Gambling Commission objectives are followed and implemented without exception at all times.

  • Ensure company security procedures and policies are adhered to at all times.

  • Take full responsibility and accountability in line with the Company’s age verification policies.

  • Ensure you are fully compliant with the company’s Think 25 procedure and understand responsibilities with regards to Test Purchases.

  • Please note that this list is not exhaustive, and you may be asked to complete other reasonable duties.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM