(Position Filled) Head of Growth, Casino  - CIS Region - £100K - £125K Net + Bonus + Benefits

Job Title:                    (Position Filled) Head of Growth - Casino

Salary:                        £100K - £125K Net + Bonus + Benefits

Location:                   CIS Region

The Company

A leading, and respected Land Based Casino Operator has recently and successfully launched its iGaming business and is now seeking to hire a talented and experienced executive to lead this online brand into new markets and further growth.

The Role

  • As the business lead, you will manage the strategy & launch of the business in new territories, including budget projections, compliance, market research and resource planning.

  • Drive and maximise brand awareness to deliver growth in accordance with set strategy, targets and KPIs, and ensure the brand becomes one of the top online casinos in our selected markets.

  • Directly manage operational and supportive departments include: Customer Service, Compliance and Payments, Administration and Human Resources.

  • Cultivate collaboration and communication between all operation teams, business units, senior management and Stakeholders.

  • Lead development and optimisation of company policies and procedures to enhance workflow efficiency

  • Mentor your team to deliver a business plan which drives betting revenue.

 Requirements

  • Senior experience of the online gaming market – project management, operational and marketing experience

  • Experience of setting and meeting revenue and profit targets

  • Ability to define and implement customer acquisition and retention strategies

  • Understanding of online marketing techniques, with track record of maximising player registrations and deposits

  • Experience of working with online affiliates

  • Experience of working with the world’s leading online gaming content providers

  • Knowledge of online casino and sports betting business sectors

  • Excellent business English

  • High energy and motivation

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Surveillance Engineer - London - £35K - £45K

Job Title:                    (Position Filled) Surveillance Engineer

Salary:                        £35K - £45K

Location:                   London

 

The Company

A leading Land Based Casino operator is seeking a talented and experienced CCTV/Surveillance Engineer.

 The Role

  • Surveillance Engineer is accountable the functionality of the surveillance department equipment.

  • Providing swift and effective surveillance technical solutions for the operations across the sites.

  • This position will analyse, investigate and provide accurate advice on all technological troubleshooting to the party in need.

  • This position will also respond to emergency situations by providing coverage and communicating with relevant departments to ensure the safety of patrons, staff and the business.

  • This role requires a high level of confidentiality - safeguarding business, financial, staff and patron information. 

  • The Surveillance Engineer is to ensure the delivery of exceptional customer service and minimise risk.

 Key Accountabilities

Customer Service

  • Ensure the improved quality and consistency of customer service delivery.           

  • Provide technical support for managers and surveillance to conduct reviews and live monitoring for all business departments.

  • Commitment to delivering a customer service support experience which is in line with the Company service values.

  • Leads by example in delivering an appropriately tailored commentary and service experience to every customer.

  • Is a role model in displaying positive professional behaviours.

  • Develops ability to build internal and external customer relationships.

  • Liaise and work productively and efficiently with external service providers.

  • Provide recommendations regarding improvements and cost savings to operational surveillance support strategy

  • Assist in the delivery / implementation of Surveillance systems

  • Provide training on specific Surveillance systems

  • Manage and ensure effective user support on all local Surveillance systems and applications.

  • Assist and ensure effective maintenance/administration on all Surveillance hardware.

 Department Responsibilities

  • Ensures that the role is compliant with business expectation.

  • Manage all aspects of local Surveillance systems issues and fault resolution.

  • Assist in any new local Surveillance hardware and Software installations or changes.

  • Assist in the auditing of Surveillance hardware

  • Maintain the Surveillance systems requirements in relation to the overall Business Strategy and Business Objectives.

  • Provide first response support to emergency alarms providing CCTV coverage and radio.

  • Review and archive footage using the Dallmier and FAST image retrieval applications. 

  • Work with Network Layer 2 and 3.

  • Show understanding of VMS exposure (Luxriot preferable).

  • Familiarity with Microsoft Server 2016 usage.

  • Responsible for maintaining Door Access system programmes

  • Consistently demonstrate ability to explain lens types, shutter speed and iris configuration in the context of different CCTV video and audio requirements.

  • Display a comprehensive understanding of Casino Protection expectations.

  • Perform all administrative duties as required including the relevant and timely communication to operational management of issues, incidents, policy and procedures and business unit initiatives

 Teamwork

  • Fosters a professional and ethical working culture applied appropriately across a diverse workforce and customer base.           

  • Demonstrates the ability to work as part of a team with both operational staff and managers.

  • Has the ability to both reactively and proactively manage situations.

  • Fosters and demonstrates a communication style that is conducive to a positive employee satisfaction environment.

  • Shows ability and the integrity to work without direct supervision.

 Compliance

  • Minimise risk to business and self by ensuring operations are carried out in accordance with legislative regulations.           

  • Identify any potential Surveillance system issues, escalate and resolve.

  • Ensure the security of Surveillance system is maintained and not compromised.

  • Maintain and observe all company Surveillance policies and procedures.

  • Provide weekly / monthly reports on key issues and projects. 

  • Ensure that adequate Quality Assurance is undertaken and take full responsibility for the quality of work produced / undertaken.

  • Proactively improve identification and minimisation of workplace hazards.

  • Ensure the upkeep of records of the training delivered to staff is maintained.

  • Daily demonstrates legislative compliance, adherence to and knowledge of:

  • Surveillance & IT Operating Procedures

  • Responsible Gaming

  • Anti-Money Laundering

  • Data Protection

  • Health & Safety

 Skills and Knowledge

Essential

  • Minimum of 3 years Surveillance Technical Support experience                      

Desirable

  • Experience of working with Network Layer 2 and 3

  • Significant VMS exposure - Luxriot preferable

  • Door Access system experience

  • Active Directory experience

  • Project Management experience including the ability to multi-manage different tasks eg design, planning, install and maintenance

  • An IPAF licence and Ladder training qualification

 Knowledge

  • Excellent understanding of compliance and security issues

  • The ability to explain lens types, shutter speed and iris configuration in the context of different CCTV video and audio requirements.

  • Familiarity with Microsoft Server 2016 usage.

  • Understanding of importance and value of customer service standards.

 Skills

  • Technically minded

  • Customer support focused

  • Ability for independent working in a fast paced, high volume environment.

  • Organised and efficient approach to work

  • Attention to detail

 Personal Characteristics

  • Is a team player

  • Articulate & confident communicator

  • Courteous & professional

 Additional Information

  • The role functions in a business that operates as a 24/7 business, as such flexibility is required by the incumbent. 

  • There may also be a limited requirement for travel to other sites in the Estate.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Safer Gambling Manager - London - £35K - £55K

Job Title:                    (Position Filled) Safer Gambling Manager

Salary:                        £35K - £55K

Location:                   London

The Role

A Leading Land based Casino Operator is seeking a Safer Gambling Manager to ensure all customers enjoy a positive experience in an entertaining, welcoming and safe environment.

Job Purpose Statement:

  • The Safer Gambling Manager ensures that all employees are trained and adhere to responsible gambling policies and procedures.

  • The Safer Gambling Manager will fulfil their key objectives through the demonstration of exceptional people management; negotiation and communication skills with all internal and external customers as well as stakeholders.

  • The successful candidate will understand responsible gambling and gambling-related harm and be able to articulate and recognise the signs that could indicate a customer has a gambling issue.

Responsibilities will include:

  • Analysing information from a variety of sources to identify risky behaviour and prevent problem gambling.

  • Making informed decisions, determining appropriate mitigation actions for any risk identified

  • Preparing and undertaking customer interactions to discuss concerns of potential problem gambling with customers and to provide support to ensure that they are gambling responsibly

  • Taking personal ownership of high-risk cases ensuring these are dealt with appropriately whilst maintaining an excellent standard of customer service

  • The requirement for exceptional communication skills as the role will involve difficult discussions requiring empathy and the ability to ask direct questions without embarrassment

  • Developing team members and working to improve responsible gambling processes and procedures

Key Accountabilities

Customer Service

  • Ensure all customers (internal and external) enjoy a positive experience in an entertaining, welcoming and safe environment.      

  • Be a visible support presence during peak service periods

  • Ensure understanding of Responsible Gambling (RG) policies throughout operational team

  • Monitor implementation of RG policies at the casino and their effectiveness in identifying and protecting at risk customers

  • Review quality and relevance of information recorded from interactions with customers

  • Monitor site teams to ensure that interactions are carried out in a time, place and manner that is appropriate with the RG policy and the customer

  • Review data on at risk customers to pro-actively identify any high-risk gaming products

  • Advise GM of any high-risk customers or areas within the business, identifying actions on how these risks should be managed

  • Ensure effective communication of RG messaging throughout the casino

  • Ensure responsible gambling support information is accessible and readily available

  • Contact point for external / specialist agencies in relation to responsible gambling

  • Monitor data from activities identified as presenting a higher risk of gambling-related harm e.g. long periods of play, increasing / decreasing debit card limits / RG observations

  • Contact point for employees who may be experiencing gambling-related harm

People Development

  • Lead the development of an accountable customer focussed culture on the service of Responsible Gambling

  • Lead by example at all times in delivering a service culture of excellence

  • Monitor the delivery and development of proactive RG practices on a day-to-day basis.

  • Oversee delivery of RG training in the site

  • Maintain up to date training records for RG training

  • Monitor the delivery and development of training relating to all areas of responsible gambling

  • Identify any specific training needs and ensure these needs are addressed with relevant training

Business Process, Innovation & Compliance

  • Contribute to casino growth through development and implementation of strategies relating to Responsible Gambling.

  • Monitor recording of interactions on casino management system

  • Where appropriate identify potential improvements in existing company policies relating to responsible gambling

  • Ensure that the business strategy is made in accordance with responsible gambling policies

  • Ensure that all operational plans, actions and strategies are made with a focus on social responsibility

  • Highlight any responsible gambling concerns to the General Manager

  • Continue to look for ways to improve how we identify and manage customers who may be at risk from problem gambling

  • Review how the processes for excluding customers are applied and removed and highlight any instances where they have concerns

  • Review RG interactions identifying any that require follow up actions and advising on what those actions are and ensuring that they are carried out by the operational team

  • Provide monthly RG reporting to the Head of Regulatory Compliance & Audit

Desirable Requirements

  • A minimum of 3 years Management experience in a gaming; VIP or risk role

  • Ideally possess a valid Personal Management Licence

Essential Knowledge & Skills   

  • Extensive knowledge and understanding of the UK casino regulatory environment

  • Understanding of all legislative requirements in relation to Responsible Gambling                

  • Ability to liaise with different teams and departments to build effective working relationships

  • A logical thought process and the ability to analyse information in order to reach considered decisions

  • Strong interpersonal skills and the ability to communicate clearly, effectively and empathetically with senior management, operational staff and customers

  • The ability to provide oversight and direction to colleagues in the department, providing coaching and feedback in an effective manner

  • The ability to assess risk and apply practical operational solutions

Working Hours

  • The role functions in a business that operates as 24/7complex, and as such full flexibility is required.  This will include weekends and nights.

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Compliance and Risk Officer - London - £100K - £150K

Job Title:                    (Position Filled) Compliance and Risk Officer

Salary:                        £100K - £150K

Location:                   London

Position Description

A leading gaming operator is seeking a Compliance and Risk Officer (CRO) to ensure Risk Management and Compliance is embedded into the culture of the business.

Job Purpose Statement:

  • To underpin the needs of our evolving business a new senior role has been created to take compliance and risk management onto the next level.

  • In addition to a core focus on gambling related regulatory concerns and consumer protection/safer gambling, the position will also assume overall responsibility for internal audit, business continuity and risk management across the Group.

  • Reports to: Chief Financial Officer (CFO) with a close working relationship with the Chief Operating Officer (COO).

Responsibilities

  • As Compliance and Risk Officer you will lead and drive forward the compliance and risk agenda and ensure that a strong compliance and risk culture is recognised and embedded throughout the business.

  • Lead, motivate and direct a team of compliance/risk and audit specialists.

  • Provide strategic direction and leadership to the team of Safer Gambling Managers. 

  • Ensure that the Board of Directors and Senior Management Team are kept abreast of any developments in compliance and risk requirements.

  • Provide oversight and direction as a result of regulatory changes.

  • Act as the primary point of contact for the Gambling Commission and other official bodies (eg ICO).

  • Design and implement compliance and risk monitoring plans and frameworks that identify, document and mitigate compliance risks associated with the business.

  • Conduct on-going reviews of the organisation’s procedures, systems and controls to ensure that they meet current regulatory and audit requirements.

  • Chair Regulatory Compliance, AML and SR Committee.

  • Prepares reports, papers and submissions to the Board on compliance and risk matters.

Skills and Knowledge

  • Will require a Personal Managers Licence (PML) from the Gambling Commission (GC). 

  • If from outside the gambling industry an application can be made either prior to or on commencement of employment.

  • Experience of working at a senior level in compliance and risk within a regulated commercial environment.

  • Experience in establishing strong regulatory relationships – both internally and externally.

  • Excellent stakeholder management skills.

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Digital Marketing Manager - London - £35,000 - £55,000

Job Title:                    (Position Filled) Digital Marketing Manager

Salary:                        £35,000 - £55,000

Location:                   London

 

The Company

A leading Casino operator is seeking a talented Digital Marketing Manager to develop improve and implement their Digital Marketing Strategy across all Digital Channels for both Offline and Online Gaming.

The Role

  • The Digital Marketing Manager develops, implements, tracks and optimises digital marketing campaigns across all digital channels with a specialist knowledge and focus on social media strategy and management. 

  • The Digital Marketing Manager will lead integrated digital marketing campaigns from concept to execution primarily through digital means such as search, social media, affiliate, viral, marketing and so on, according to agreed budgets. 

  • The role will also involve responsibility for traffic reporting and analysis, social media, site optimisation and ensure policies such as data protection are adhered to.

  • The role will cover both land-based and online casinos, requiring a focused, analytical and strategic mindset; tenacity and creativity all combined with exceptional interpersonal skills for delivering and launching campaigns on time, within budget, and for both internal and external stakeholders. 

  • Manage, plan, collaborate and execute all digital marketing, including but not limited to social media, marketing/CRM database, social media, paid and display advertising campaigns

  • Design, build and increase our social media presence

  • Develop and manage digital marketing campaigns

  • Measure and report performance of all digital marketing campaigns

  • New business generation focus

  • Devise strategies to drive online traffic to the company website

  • Track conversion rates and make improvements to the website

  • Utilise a range of techniques including paid search, SEO and PPC

  • Raise brand awareness

  • Support the improvement of the usability, design, content and conversion of the company website

  • Responsible for planning and budgetary control of all digital marketing

  • Evaluate customer research, market conditions and competitor data.

  • Regularly review new technologies and keep the company at the forefront of developments in digital marketing

  • Collaborate with internal teams to create campaigns, landing pages and optimise user experience

  • Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

  • Identify, evaluate and improve conversion points and optimise user funnels

  • Minimise risk to business and self by ensuring marketing is carried out in accordance with legislative regulations.

Knowledge

  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns

  • Solid knowledge of website analytics tools e.g., Google Analytics

  • Working knowledge of ad serving tools

  • Experience managing PPC, SEO and affiliate programming

  • Experience in ecommerce, SEO, PPC, email marketing, and social media

  • Experience in optimising landing pages and user funnels

  • Up-to-date with the latest trends and best practices in online marketing and measurement

  • Experience in a gaming related field.

  • Understanding of customer and market dynamics

  • Holds a Masters or a Degree in a Marketing or related discipline OR

  • Minimum 5 years work experience in a digital marketing or similar role.

  • Qualified member of the CIM or equivalent.

Additional Information

  • The role functions in a business that operates as a 24/7 environment and as such flexibility is required in terms of working hours

  • This role does require a weekend and late-night presence

 

 

To discover more contact Steven Jackson on steven@grs-recruit.com