(Position Filled) Chinese-Speaking Betting Assistant - London - £18K - £25K

Position:         (Position Filled) Chinese-Speaking Betting Assistant

Salary:            £18,000 - £25,000

Location:        London

The Company

A young but well established and highly successful company focused on Sports Betting are seeking a Chinese-speaking Betting Assistant to join their ever-growing team.

Job Description:

• Providing excellent customer service levels at all times whilst handling and responding to customers placing sports bets through telephone calls.

• Efficiently processing deposits to customer accounts in a timely and professional manner.

• Handling responses to marketing campaigns and crediting bonuses to customer accounts.

• Driving tele-betting revenues through excellent Customer Service and Account Management

• Hedging and trading duties.

• Attend to all email / telephone queries.

• Meeting clients and assisting with business development duties.

Personal Specifications:

Essential

• You will need to be Fluent in Cantonese & English

• You will need to be able to Read and Write in Cantonese & English

Preferable

• Being Fluent in Mandarin would be advantageous

• The ability to Read and Write in Mandarin would be advantageous

• Degree educated in Economics or another Mathematics related degree

• Proficiency with Excel

• Experience in the betting industry, particularly knowledge of Asian Handicap betting markets would be beneficial

• Successful applicants should have a keen interest in Sports, especially Football

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Systems Operations Consultant - Vietnam - Salary Negotiable

Job Specification:    (Position Filled) Systems Operations Consultant

Salary:                        Negotiable

Location:                   Vietnam

Company

• A leading supplier to the international gambling industry supporting all areas of the land-based casino business are seeking an experienced Casino Cashier to integrate and develop into their business and become a Systems operations Consultant

• The Systems Operations Consultant will work within their SE Asian Team based in Vietnam who install and upgrade the Casino Management software across sites in Asia as well as ensuring the Clients have ongoing twenty-four-hour support

• The position is based in HCMC, Vietnam

Person Specification

• This is a hands-on role which is ideal for a candidate with a strong background in the Gaming and Cash Desk applications

• The Candidate must have strong communication and training skills to be able to deliver the product as well configure the software to ensure each customer has a bespoke experience

• The role is well suited to someone who is able to spend time in locations across Asia whilst being based in HCMC, Vietnam

• The successful candidate will be eager to contribute to our continuing growth and success and will welcome the career opportunities it presents

• Self-starter – you will need to show initiative and good management of your priorities and time

• Team player – you will need to motivate and support the team in Asia and work closely with your colleagues in Asia and Europe

• Adaptable - We are looking for someone who will share our passion for this vibrant and dynamic industry and recognise that it is not a 9-5 environment

• Quick learner – we need the successful candidate to hit the ground running. We are looking for someone who will learn our products quickly and contribute straight away

Required Experience

• Full Knowledge of Cash Desk and Casino Gaming

• Strong IT Skills

• Experienced Trainer

• Excellent Administration / Power Point Skills

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Systems Engineer - Manchester - Salary Negotiable

Job Title:                    (Position Filled) Systems Engineer

Salary:                        Negotiable

Location:                   Manchester

Introduction

• A new and exciting opportunity to work for one of the world’s largest Online Gaming Software Companies in the North West of England (Manchester).

Person Specification

• This is a hands-on role ideal for a candidate with a strong background in supporting software systems and installing hardware.

• Casino experience would be advantageous to the role.

• We are looking for a Systems Engineer to help assist with system installations and upgrades in our dynamic and unique industry.

• You will be part of a team of engineers that demonstrate superb technical competency and report directly to the Installations Manager

• In addition, the successful candidate should also have hands on experience working with Windows OS from both an installation and maintenance perspective.

• A background installing and troubleshooting hardware (printers, scanners, computers) and a strong background in electronics would be required to fulfil the role.

• Any experience of working with Linux and in a network environment would be desirable but not essential.

• The role will require time to be split between being based in our main office and working remotely in many of our worldwide customer sites.

• We need someone who will learn quickly and be able to contribute right away.

• We will provide full support and training, but the successful candidate must show initiative and take responsibility for meeting set deadlines.

• The successful candidate will be adaptable and will be eager to contribute to our continuing growth and success.

Key Areas of Responsibility and Tasks

• Assisting with system upgrades both remotely and on-site.

• Willing to split time evenly between our UK office and worldwide customer sites.

• Providing 2nd and 3rd level support whilst office based.

Education/Qualifications

• Degree-level qualification or equivalent commercial experience

Experience

• Experience supporting and/or installing database applications

• Microsoft SQL Server experience (2014 or above)

• Microsoft Operating System Experience

• SQL Query Building / Scripting Experience

Skills/Abilities/Knowledge

• Excellent written and verbal communication

• Excellent priority management

• Commitment and attention to detail

• Knowledge of networks and server setup

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Product Implementation Manager - Birmingham - £35K

Job Title:                    (Position Filled) Product Implementation Manager

Salary:                        £35K

Location:                    Birmingham

Introduction

• The role of the Product Implementation Manager is to be responsible for executing trials, deployment and management of all gaming products and equipment.

Principal Accountabilities

• Work with all relevant stakeholders to identify and deliver gaming products for all refurbishments and new build projects

• Project Manage the delivery of all equipment as identified in various business cases

• Accountability for relevant gaming capital expenditure

• Manage day to day supplier relationships with regard quality control, purchasing, delivery, updates, licensing and queries

• Liaise with internal Customers with regard to all equipment, installs, removals and updates

• Manage the relevant licensing compliancy with regards to tables and machines

• Input to and assist in developing business cases for capital investment

• Keep up to date with UK and International gaming trends and product developments.

• To carry out any other duties which may reasonably be required.

Personal Skills & Experience

• Land-based Casino Product experience

• Confident in building productive Supplier and Internal relationships.

• A knowledge of AUTOCAD would be beneficial.

• Project Management skills

• An understanding of the competitive landscape

• Understanding of all relevant Gaming legislation, regulations and guidelines.

• Excellent communication and interpersonal skills and able to communicate well both in writing and verbally.

• A self-starter able to work autonomously yet also a strong pro-active team player.

• Positive can-do attitude and a desire to excel in all tasks.

• Ability to demonstrate credibility and confidence when challenged.

• Possesses a flexible attitude towards work and the ability to prioritise tasks appropriately.

• Enthusiastic individual who does not mind a degree of evening and weekend working with travel in the UK as required.

• Full driving licence is required.

Key Performance Indicators

• Internal customer satisfaction feedback and metrics

• Financial controls with regard capital investment

• Speed to market of new products and quality of associated assessments

• Delivery of projects to agreed dates

• Level of non-compliance to licensing regulations

• Project validation and evaluation post investment.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Head of Reception - London - £40K

Job Title:                    (Position Filled) Head of Reception

Salary:                        £40,000

Location:                   London

The Company

A Leading London Casino is seeking a talented Head of Reception to lead their Reception Team.

Purpose

• Responsible for the direction of the Reception department, ensuring that only members and their guests enter the premises whilst maintaining an efficient, professional and welcoming admission point for said members and guests.

Objectives & Goals

• Achieve and maintain the highest standards of customer service by ensuring that you and department communicate with members and their guests in a manner which befits Casino’s high standards.

• Achieve and maintain an excellent working knowledge of the Club’s Casino Management System.

• To ensure effective communication is achieved and maintained between reception and all departments.

• Ensure that all requirements of the job descriptions for reception and cloakroom staff are met by those persons working within the department.

• Ensure that departmental duties are conducted with efficiency and pride.

• Ensure the reception and cloakroom staff adhere to the Company dress code and present a professional Company image.

• Ensure cleanliness of the reception and cloakroom areas at all times.

Job Activities - Customer

• Acknowledge and welcome all members ensuring a polite, friendly and appropriate greeting.

• Achieve and maintain the highest standards of customer service by ensuring that you communicate with members and guests in a manner and at a level likely to promote understanding, optimise a friendly atmosphere and goodwill.

• Liaise with management regarding the use of courtesy vehicles to ensure that all journeys are authorised and logged in accordance with company procedure.

• Ensure full knowledge of the day-to-day events in the Casino.

• Ensure all reception staff check the identification and control the admission of all members, guests, authorised officials and other visitors in accordance with company procedure.

• Ensure that the appearance and demeanour of members and their guests are in keeping with The Casino’s standards and that they adhere to the dress code policy.

• Show new members around the Casino

• Ensure all security procedures in relation to the reception operation are implemented and upheld.

Compliance

• Ensure compliance with The Gambling Act and AML Regulations.

• Ensure compliance with Company policies and procedures.

• Ensure access to the Casino’s premises is restricted to authorised members, their guests and legitimate visitors all of whom must be over the age of 18 years old.

• Complete all relevant departmental and company paperwork as and when required ensuring it is done accurately, informatively and within timescales.

• Payroll submission – ensuring required documentation is checked for accuracy and submitted to payroll ahead of the monthly processing deadline

• Ensure you are aware of your responsibilities with regard to Health and Safety and report any health, safety and fire hazards as per company procedure.

• Ensure you are aware of your social responsibilities and where possible identify vulnerable persons and raise concerns with the duty manager.

Commercial

• Complete rotas and any other company paperwork as and when required, ensuring it is done accurately and within timescales.

• Ensure that shifts are adequately covered at all times by ensuring that rotas meet member demand during peak and quiet trading times and within budget.

• Ensure all information given by you is accurate and in line with Company policy.

• Ensure the reception team operate the switchboard, take messages and direct calls to relevant persons/departments in a courteous and efficient manner.

• Ensure the smooth operation of the reception area; wherever possible the prevention of operational problems are removed or resolved.

• Bring to the attention of management any areas of reception which could be improved to provide a better and more efficient service whilst working within the strict guidelines of The Gambling Act.

Personal Competencies

• To maintain a high member awareness by approaching your job with the customers always in mind.

• To maintain a high level of teamwork by showing co-operation and support to colleagues in the pursuit of the department and business goals.

• To have a positive impact, taking personal responsibility and initiative to resolve issues within the department, always clearly communicating with both customers and colleagues.

• To ensure that the department operates to the highest standards of efficiency and courtesy at all times.

To discover more contact Steven Jackson on steven@grs-recruit.com