(Position Filled) Gaming Compliance Manager - York

Job Title:                     (Position Filled) Gaming Compliance Manager

Location:                   York

The Company

A leading Gaming Company are seeking a Gaming Compliance Manager to take responsibility for Gaming Compliance across Europe.

Purpose

• The Gaming Compliance Manager is responsible for all aspects of gaming regulatory compliance.

• The position is responsible for understanding gaming regulatory specifications and requirements worldwide and translating them in to features and functions deliverable by the product development teams.

• This role will be based within the product development.

• The role involves liaising with compliance test houses and gaming regulators worldwide (either directly or in conjunction with local in-house compliance colleagues) and detailed and highly responsive management of the test processes to achieve compliance.

• To be successful in this role, previous gaming regulatory experience is essential through working for a gaming regulator, operator, law firm providing gaming advice or for a business developing new products complying with gaming regulations.

Responsibilities and Duties

• Responsible for all aspects of gaming regulatory compliance within Europe.

• Responsible for advising the European business on its compliance obligations for design and manufacture of products shipped worldwide.

• Single point of contact for all gaming regulatory approvals within European business (for test houses, regulators, development team and commercial teams) for all products (hardware and software)

• Advising product development team on how to comply with the gaming regulations in specified jurisdictions worldwide.

• Working with in-house test team to ensure new products meet gaming regulatory requirements (for worldwide jurisdictions) prior to equipment and software being submitted for test

• Expert on gaming regulations.

• Up to date with latest requirements and expected changes.

• Identification of risks and opportunities arising from gaming regulations.

• Manging new product test process with regulators (documentation; co-ordination of equipment and software to be submitted; answering questions which arise during testing; co-ordinating with development team for fixes; introduction of updates).

• Regulatory requirements and specifications analysis to feed into new product and feature specifications.

• Advising the development team to ensure compliance is designed into products from the start.

• Managing on-going compliance across the business (ensuring product, manufacturing, audit etc all comply and continue to comply).

• Responding to all regulatory questions as they arise.

• Educating and training of internal teams on gaming regulations and how to apply them.

• In-house oversight of pre-testing of products prior to regulatory submission to ensure successful test process.

• Input to planning cycle to advise the business on the impact of regulatory compliance (opportunities, costs and timescales for different markets).

• Reporting on gaming compliance and progress through testing.

• Experience of hardware regulatory compliance (CE, UL, FCC etc) would be beneficial, but not mandatory.

• Oversight of Intellectual Property – liaising with the company’s lawyers for new patent applications and with the development team to ensure no third-party patents are infringed by new products.

Skills and Experience

• Must have experience of gaming regulations.

• Worked for a gaming regulator, gaming test house, operator, law firm providing gaming advice or for a company developing products supplied into markets governed by gaming regulations.

• Experienced reading, understanding, applying and complying with gaming regulations.

• Degree qualified (preferably law, engineering, computer science or maths).

• Good communication and negotiation skills (preferably with international experience) for dealing with both internal teams and external organisations.

• Understanding of gaming products.

 

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Casino Manager - Yorkshire - £28,000

Job Title:                  (Position Filled) Casino Manager

Salary:                        £28,000          

Location:                   Yorkshire

The Company

A leading Casino Operator is seeking a talented Casino Manager to compliment their already successful team.

The Role

• To support and assist the senior management in achieving the highest possible standards in the overall operation of the club whilst ensuring full compliance.

• Supervision of Gaming

• Determine the appropriate numbers, associated personnel costs and skill levels required to effectively run the shift.

• Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities

• To ensure disputes are handled promptly, efficiently and fairly.

• To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Team Management

• To be fair and consistent in all matters and procedures at all times.

• To monitor levels of sickness to ensure the most cost effective usage of labour.

• To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.

• To ensure the highest standards of appearance, personal grooming and hygiene.

• To ensure individual needs are dealt with professionally and, when necessary, confidentially.

Customer Service

• To ensure the highest attainable standards of customer service are delivered at all times.

• To actively assess day-to-day customer service needs and respond appropriately

Compliance and Security

• To be compliant in money laundering, gaming activity, health and safety, hygiene and fire regulations.

• To be compliant with licensing laws with breaches reported and the appropriate action taken.

• To identify and investigate breaches of gaming security in accordance to company policy.

• To carry out checks of gaming equipment and ensure it is properly maintained.

Teamwork and Communication

• To respond positively to guidance where given.

• To maintain a professional working rapport with all other team members

• To maintain a positive approach and awareness of the impact actions and attitudes have on others.

• To communicate all relevant information.

Essential Skills

• A highly motivated individual.

• Be self-disciplined, organized and efficient.

• Be proactive, self-sufficient and able to work with minimal supervision.

• Have substantial experience of managing people and teams.

• Have a passion for delivering an exceptional customer experience.

• Possess a dynamic, innovative, forward thinking approach.

• A high level of personal integrity

• A strong work ethic with a passion for exceeding expectations

• Outstanding customer service skills.

• Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.

• Methodical and attentive to detail.

• Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.

• A high level of personal integrity.

• A strong work ethic with a passion for exceeding expectations.

• Show respect and appreciation to all.

• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

• Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members

• Possession of a PML

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Human Resources Assistant - London - £33K

Job Title:                    (Position Filled) Human Resources Assistant

Salary:                        £33K

Location:                   London         

Job Purpose

• To provide HR Administration support and direction to the management team. 

• Being responsible for the day-to-day operational HR admin and the first point of call for issues raised by all members of staff. 

• Providing impartial guidance on HR issues and to remain an independent arbiter of HR standards. 

• To establish and maintain good working relationships, both internally and externally.

Objectives & Goals

• Full understanding and application of operational and new HR Policies

• Flawless reputation for the Casino on HR issues

• Ensure Chief Executive & Heads of Department feel supported to deliver their business plans

• Creation of a positive and direct relationship with staff

• To provide the Head of Human Resources with full support for the delivering key HR goals and objectives

• Ensure provision and delivery of core training

• Help to protect the health, safety and wellbeing of all staff

• Establish and maintain clear communication with all areas which is positive and direct

• Be a change agent, constantly reviewing service delivery

Job Activities

Manpower Planning

• Support the HOD’s to source competent staff, keeping recruitment costs in line with budget

• Support the delivery of an effective recruitment and selection process

• Support the HOD’s to keep labour costs in line with budget and business levels

• Support the HOD’s to drive profitability and reduce staffing cost base, in line with core values and without detriment to the standards

• Support the HOD’s in succession planning

• Be proactive in finding new ways to source staff

HR Administration

• Help to monitor the implementation of salary review and performance awards in liaison with Head of HR

• Manage recruitment administration to ensure it complies both with legal and company requirements and take appropriate action as required

• Production of essential letters e.g. Offer letters and Terms & Conditions

• Request written employment references

• Update of the Ciphr database and production of management information when requested

• Liaise with HODs to ensure all essential documentation is received e.g. visas and passports, driver’s licenses, gaming certificates

• General filing

• Key point of contact with the Payroll department to provide staff with a quality payroll service

• Supply employment references

• Manage general HR queries voiced by all staff in a professional manner

• Audit holiday and sickness administration to drive consistency and accuracy

• Undertake regular file audits to ensure personnel files contain all necessary information and documentation

• Undertake regular audits of ‘right to work’ documentation, ensuring legal compliance

People Development

• Support the delivery of professional departmental inductions

• Deliver statutory and mandatory training in line with external H&S auditing bodies’ guidelines

• Ensure training records are complete, up to date and stored in line with external H&S auditing bodies’ guidelines 

• Ensure training costs are kept in line with budget and business levels

• Ensure the HOD’s are aware of what training is available, both internal and external, and support the selection of suitable delegates

• Support supervisory staff with appropriate individual training and coaching when required

• Support the HOD’s to build and maintain efficient teams, driving their team towards the objectives of the business.

• Support the HOD’s in the management of all employees’ performance in line with job descriptions, ensuring all staff receive regular job chats and appraisals.

Managing Employee Relations

• Provide a professional, confidential and independent HR service to staff

• Advise HOD’s on disciplinary, grievance and performance / conduct issues

• Ensure all disciplinaries and grievances are handled in line with company policy and legal guidelines

• Support the Head of HR in the handling of Employment Tribunal applications

Policy and Strategy

• Support the Head of HR in the delivery of strategy initiatives

• Advise HOD’s on the content and implementation of company policies and procedures

• Support the Head of HR in the formulation and review of company policies and procedures

• Discuss any changes in legislation and best practice with the Head of HR to ensure compliance with the law and establish whether a review of policies and procedures is required

• Actively develop own awareness of Employment Law and Best Practice in liaison with the Head of HR, through attending seminars, reading HR publications etc.

Health & Safety

• Develop an awareness of the implications of H&S issues ensuring that all due diligence information is complete, taking action as required to ensure complete legislative compliance

• Remain updated on Health and Safety legislation.

• Develop an awareness of RIDDOR and support the completion of necessary forms in liaison with the Head of HR and Head of Security.

• Ensure a safe workplace by identifying and reporting hazards and taking corrective action

• Be fully aware of fire, bomb and evacuation procedures for your department and your colleagues

Communication

• Establish and maintain clear communication with all areas which is positive and direct

• Assist in the co-ordination of the Staff Forum, ensuring regular meetings take place with consistent representation from all areas

• Ensure all staff receive an exit interview and feedback key issues

• Complete monthly HR Reports

Making it Happen

• Stimulate change, challenge assumption and ways of working, to move the business forward

• Develop a positive and direct relationship with all colleagues

• Within the department, support a culture of pride, ownership and desire to exceed expectation

• To foster a culture of flexibility.

• Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands

• Instil a culture of pride and ownership, ensuring a seamless operation at all times

Performance Management

Manpower Planning

• Help to ensure staff costs are at a comparative level with budget and revenue percentage

• Vacancies filled on time and within budget

• Communication with all areas is clear, consistent and transparent

HR Administration

• Recruitment and payroll documentation is correct at time of audit by Head of HR

• Fourth database is updated regularly and is upheld by Head of HR’s audit

• Staff receive Appointment Letter and Terms & Conditions within HR policy guidelines

• Right to work documentation upholds audit by Head of HR

People Development

• Induction is delivered within agreed guidelines

• Statutory and mandatory training upholds external H&S audit

• Training records show all staff trained in relevant areas

• Calendar of training is delivered, and success monitored from staff/HOD/customer feedback

• Appraisal and job chat calendar are in place and actioned

• Feedback on individually tailored induction programmes is very good or above on staff questionnaires

• Effective management of holidays and reduced absence

Managing Employee Relations

• Employee relations are dealt with in line with company standards and legal obligations and are recorded accurately

• Staff feel HR is impartial and are comfortable to consult them directly

• Flawless reputation for The Casino on HR issues

Policy and Strategy

• People and Organisation strategy is delivered within agreed timelines

• Company policies and procedures are up to date and correctly implemented

Health and Safety

• Remain updated on H&S Legislation, taking action as required

• All the team are fully aware of fire, bomb and evacuation procedures for department and colleagues

Communication

• Communication with all areas is clear, consistent and transparent

• Staff Forum takes place regularly with full attendance

Making it Happen

• Flexible within the role in supporting the business

• Key business strategic issues are communicated to all colleagues

Personal Competencies

• To maintain a high customer awareness by approaching your job with the customers always in mind.

• To be motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance including the commitment to attaining your IPD qualifications

• To be adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities.

• To maintain high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and business goals.

• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues

• To ensure that the quantity of work is sufficiently productive under the normal business levels.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Responsible Gambling & Customer Protection Executive - London - £35K-£40K

Job Title:  (Position Filled)                  

Responsible Gambling & Customer Protection Executive

     

Salary:                        £35K - £40K  

Location:                   London

Job Description

• Our Casino strives to place our customers at the heart of our business and we are looking to employ a Responsible Gambling and Customer Protection Executive.

• You will work closely with the Compliance team with a reporting line to the Head of Compliance.

• As a Responsible Gambling and Customer Protection Executive your role will encompass all aspects of customer safety and protection from gambling harm.

• You will be expected to have the ability to implement safeguards and key identifiers/trigger points that quickly recognise patterns of customer behaviour.

• You will also ensure that measures are in place to protect customers who have or could be in the process of developing gambling issues or may be at risk of gambling related harm, whilst ensuring that the business remains up to date with current industry legislation.

• We are looking for someone with a clear understanding of our industry's legislative social responsibility requirements and ideally has a background of working within gambling related harm organisations. 

• The successful candidate will be required to manage and assess Customer Interactions, generate Statistical Gambling Assessments, create case studies and implement procedural changes where required. 

• The ideal candidate will also have an aptitude to create, develop and provide training to Staff at all levels.

• You will also be required to assess and review customer profiles and behavioural change, identify and intervene with customers who have or could be in the process of developing gambling problems.

• You will monitor new customer registrations and adopt an empathetic approach when dealing with the sensitive issue of gambling addiction and gambling related harm.

• You will be expected to take part in all industry meetings and seminars with regard to social responsibility and gambling harm.

• You will be required to work across multiple departments within our business in a collaborative manner to facilitate and further enhance a company-wide understanding for the UK gambling industry’s social responsibility requirements.

• This will be an integral part of our daily operations and you will be promoting it throughout the club and embedding it into the company’s culture.

Key skills we’re looking for…

• Solid knowledge of the Gambling Commission LCCP and related Social Responsibility Codes

• Background in UK the gambling industry is a benefit

• Knowledge of assessing risk and regulatory concerns

• Experience in delivering training to employees in areas concerning responsible gambling is advantageous

• Knowledge of Anti-Money Laundering and customer due diligence processes

• Understanding of data driven analytics is advantageous

• Understanding and experience of working with gambling related harm programmes or organisations

• We're constantly looking for ways to refine and improve our approach to Gambling Related Harm, so we'd welcome your proactive initiatives to help implement positive changes.

• Flexibility with regards to working hours is important as we are operational 24 hours a day and we therefore require the successful candidate to ensure both the needs of our customers and the business are consistently met.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Audit Manager, Casino - Asia

Job Title:                    (Position Filled) Audit Manager – Casino

Location:                   Asia

The Role

A leading Casino operator is seeking a talented and experienced Casino Audit Manager to join their dynamic and successful operation.

Job Responsibilities

The Audit Manager shall perform the following job duties:

• Update casino internal audit system.

• Make proposals on improvement of internal control systems and processes for ensuring efficiency of working process.

• Conduct random audits to verify the data entry of all revenue, and related data for the daily revenue reports.

• Conduct daily and random verification checks of all gaming documents, as well as random verification checks of primary documents with accounting data contained in the programs. 

• Ensure strict operational compliance with the legislation and Company internal rules and policies.

• Provide confidential reports to Directors and executive management of the Company as requested.

• Study new requirements means and control systems for development of any new online system.

• Attend regular departmental meeting, actively participate & communicate with other departments.

• Manage the team of auditors through effective leadership and coaching.

• Work closely with the Cage management and staff on the matters of operations with cash.

• Work closely with the management and staff of Slots and Table Gaming on the matters of jackpot system settings.

• Work closely with Front Office, Food and Beverage Department, Gaming Department, Cage Department, Marketing, Surveillance Department regarding the daily collection of documentation, reports, transactions and investigations.

• Work closely with IT department and Accounting Department regarding systems and new developments, revenues, expenses and budgets.

• Conduct investigations on gambling activities including reading the devices / checks in real time of slots tickets or tickets, cash, chips, cage / safe box documentation together with Surveillance.

• Interact with Surveillance for conducting investigations and making decisions on controversial and non-standard situations on a regular basis.

• Interact with IT and Finance on the matters related to the current systems, new developments, revenues, expenses and budget on a regular basis.

• Interact with HR on all staffing issues, regarding recruitment and dismissal on a regular basis.

• Ensure that auditors receive fair performance appraisals, against set measurable objectives.

Rights

Audit Manager has the right to:

• Take part in discussion of issues being a part of his job duties. 

• Make proposals and remarks related to activities improvement within entrusted area of work.

• Request and receive required materials and documents related to the work of Audit Manager.

• Inform his/her direct management of any flaws identified in operations.

Responsibilities

Audit Manager shall be responsible for:

• Improper performance or non-performance of his/her job responsibilities stated in this job description, Internal Labour Rules and Regulations.

• False information about the status of the work performed.

• Non-fulfillment of the orders, directives and instructions issued by the management.

• Failure to take measures on restraint of detected violations of safety rules, fire safety and other rules that may pose a threat to the activities of the Employer and employees.

• Non-compliance with the labour discipline.

Requirements - Qualifications & Knowledge

The Audit Manager shall have:

• A Higher professional education.

• At least 2-years’ work experience in a similar position.

• At least 5-years’ work experience in accounting, audit or gambling industry.

Audit Manager shall have the following knowledge and skills:

• Legal and regulatory acts, guidance materials related to Company gambling and business activities.

• Labour legislation as well as Company disciplinary and termination policy.

• Methods of development and implementation of standard operating operation for Audit regarding Table Gaming, Slots, F&B, Marketing, Front Office, and Cage & Count.

• Reporting techniques and methods of audit of revenue from gambling activities and statistical data as instructed by the management.

• Gaming and Hospitality Systems related to revenue, such as Advantage, Eview, Micros and OPERA.

• IGT system and similar online systems such as EVIEW and ICB.

• Company policy regarding safety rules and fire safety rules.

To discover more contact Steven Jackson on steven@grs-recruit.com