(Position Filled) Mandarin Speaking Customer Service Agent – Day Shift - Birmingham - £18K - £20K

Job Title:   (Position Filled) Mandarin Speaking Customer Service Agent – Day Shift
Location:  Birmingham
Salary:  £18K - £20K

Job Description
• Attend to all inquiries via live chat, instant messaging tools, email and telephone.
• Maintain a professional and positive attitude with all clients and parties.
• Provide excellent quality customer service at all times.
• Complaints handling and escalations.
• Complete KYC procedures on the Company's clients' customers.
• Process deposits and withdraws in and from customer accounts.
• Troubleshoot problems with deposits and withdrawals.
• Liaise with third party suppliers to ensure smooth payments and operations and resolve customer queries.
• Handling responses to marketing campaigns and crediting bonuses to customer accounts.
• Compile daily and weekly figures for supervisors, managers and senior management.
• Liaise with Clients' agents and distribution partners.
• Liaise with Clients' suppliers and platform owners.
• Other ad hoc duties.

Personal Specifications
• Must - Verbal and Written Mandarin proficiency.
• Must - Verbal and Written English proficiency.
• Must - Strong time management.
• Must - Strong communication skills.
• Must - Be willing to work shifts and weekends.
• Must - Attention to details and analytical skills.
• Should - A-levels educated.
• Should - Proficiency with Microsoft Excel and Word
• Nice but not essential - Experience or Keen interest in the betting industry.
• Nice but not essential - Have a keen interest in Sports, especially Football.

Working Pattern
40 hours per week
Early Shift: 8am – 4pm
Late Shift: 12pm - 8pm
5 days a week from Monday to Sunday.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Mandarin Speaking Customer Service Agent – Night Shift - Birmingham - £22K

Job Title:  (Position Filled) Mandarin Speaking Customer Service Agent – Night Shift
Location: Birmingham
Salary:  £22K

Job Description
• Attend to all inquiries via live chat, instant messaging tools, email and telephone.
• Maintain a professional and positive attitude with all clients and parties.
• Provide excellent quality customer service at all times.
• Complaints handling and escalations.
• Complete KYC procedures on the Company's clients' customers.
• Process deposits and withdraws in and from customer accounts.
• Troubleshoot problems with deposits and withdrawals.
• Liaise with third party suppliers to ensure smooth payments and operations and resolve customer queries.
• Handling responses to marketing campaigns and crediting bonuses to customer accounts.
• Compile daily and weekly figures for supervisors, managers and senior management.
• Liaise with Clients' agents and distribution partners.
• Liaise with Clients' suppliers and platform owners.
• Others ad hoc duties.

Personal Specifications
• Must - Verbal and Written Mandarin proficiency.
• Must - Verbal and Written English proficiency.
• Must - Strong time management.
• Must - Strong communication skills.
• Must - Be willing to work shifts and weekends.
• Must - Attention to details and analytical skills.
• Should - A-levels educated.
• Should - Proficiency with Microsoft Excel and Word
• Would Like - Experience or Keen interest in the betting industry.
• Would Like - Have a keen interest in Sports, especially Football.

Working Pattern
8pm – 8am  Work 4 days then have 4 days off

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Compliance Assistant - London - £30K

Job Title:        (Position Filled) Compliance Assistant           

Salary:            £30K

Location:       London

The Company

A leading London Casino Operator is seeking a detailed focused Compliance Assistant on a 6-month Fixed term Contract

The Role

• The Compliance Assistant will support the Compliance Team focusing on the administration duties associated with

• Onboarding

• KYC/AML

• Customer Due Diligence (CDD)

• Enhanced Due Diligence (EDD)

• Analysing CDD material provided by clients and considering whether further information is needed to complete the CDD process

• Ensuring all information is stored and shared in a fully compliant manner

The Candidate

• You will have at least 3 years’ experience working in a support function within a Compliance team

• You will have a solid understanding of associated legislative, legal and compliance framework

• A strong attention to detail

• Be committed team player with Strong Communication Skills

• Experience with the gaming industry or over heavily regulated environments a distinct advantage

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) VP Hotel and Catering Operations - Asia - $67,200 Net + Full Expat Package

Job Title:                     (Position Filled) VP Hotel and Catering Operations

Salary:                        $67,200 Net + Full Expat Package 

Location:                   Asia

The Company

A large integrated High-End Casino Resort is seeking an experienced and knowledgeable VP of Hotel & Catering Operations to join their multinational team.

Duties & Responsibilities

• Collaborate with the company’s Executive Board in strategy and decision-making and represent all aspects of the Hotel & Catering Operations.

• Manage a staff of Directors, Managers and Executive Chefs to ensure consistent delivery of our product and service within the standards of budget, policies, procedures, and quality to satisfy the requirements of the sales and finance divisions.

• Promote and develop existing programs to ensure the highest possible accommodation, culinary and service quality.

• Develop accurate and ambitious long and short-term financial objectives for units consistent with objectives.

• Maximize sales potential through designing of products and services, marketing and public relations campaigns in collaboration with Marketing and other relevant Departments.

• Lead decisions appropriate to all internal operational procedures, budget and planning areas, and personnel; Review, recommend, and standardize prices and budgetary allotments regarding food, beverage, and labour costs.

• Assist in the training including development of foodservice and beverage management staff; attend and monitor large catering events or special VIP events.

• On an ongoing basis, manage and analyse departmental costs to ensure performance against budget; take actions when necessary to eliminate excess cost or unnecessary expenditures to achieve positive business results

• Develop staff skills to enhance department effectiveness and staff performance

• Timely evaluate all direct reports by providing feedback regarding their work and conduct annual staff performance appraisal

• Review standard operating procedures to uphold strict adherence to the local regulations

• Serve as a leader and role model and create working environments where employees feel prepared and driven to provide exceptional experiences for all guests.

Requirements:

• Diploma/degree in Hospitality or Business Management.

• Minimum of 15 years combined experience in in the hospitality industry.

• At least 5 years’ work experience in the position of a General Manager of a hotel with 100+ rooms and high-end F&B outlets.

• Organizational and management skills

• Ability to communicate effectively in English; both in oral and written form

• Ability to work with others, give direction, review staff performance, provide guidance and counsel when needed to achieve department’s goals and objectives

• Budgeting skills

• Knowledge of Chinese language will be highly appreciated.

• International experience and especially in Asia will be highly appreciated.

To discover more contact Steven Jackson on steven@grs-recruit.com

(Position Filled) Football Analysis Coordinator - London - £25K

Job Title:        (Position Filled) Football Analysis Coordinator

Salary:            £25K

Location:       London

The Company

A leading Online Gaming Company are seeking a talented Analyst Coordinator to work with their football data collection team.

The Role

• The role of Football Analysis Coordinator is to lead the review, design and implementation of all our football data collection, working with teams both in the UK and Eastern Europe.

• We are a sports analytics team that provide football data and analysis to our clients.

• We apply a detailed statistical approach towards the game of football and ensure that we collect data of the highest accuracy in order to provide an outstanding service for our clients.

• The Football Analysis Coordinator will work with the Trading Manager and be responsible for building a football watching and analytics team from the ground up.

• This will involve recruiting of new staff, both in the UK and Eastern Europe, and producing and implementing a training plan to create a team of the highest quality football analysts.

• The team of analysts will be trained to the highest standard to cover the required football, both domestically and internationally, as requested by the Trading department.

• The role will require travel to the company’s offices in Eastern Europe in order to build a team and train new staff members and then regular visits to ensure the highest quality is maintained.

• In addition to building and managing the team of analysts the Football Analysis Coordinator will be responsible for the continued development of the team.

• This will include creating new training plans and ideas for improving the quality of the data recorded, working alongside the Trading Manager to develop current software in order for it to meet the needs and confidentiality requirements of a rapidly growing team as well as maintaining the strong relationships with our partners.

• The role requires you to work closely with the Trading Manager and Quantitative Analysis team as well as the team of analysts in the UK and Eastern Europe, in order to collate and deliver the required statistics for the Trading departments requirements, working to strict deadlines.

• The role is salary based plus discretionary bonuses, with a progression-based plan both for the development of the role and salary.

The Requirements

• A strong knowledge of football, across a variety of major football leagues.

• Excellent understanding and reading of the game of football with the ability to interpret match events, both live and post-game.

• Excellent communication and leadership skills and to be able to speak and write English to a high level.

• Strong attention to detail whilst maintaining a high level of concentration.

• Excellent IT skills.

• Enthusiastic, self-motivated and comfortable working on a shift/rota pattern, both individually and as part of a team.

• Happy to spend time travelling to the company’s offices in Eastern Europe to train and work with team members based there.

To discover more contact Steven Jackson on steven@grs-recruit.com