(Position Filled) Affiliate Manager/Specialist, Casino (online focus) - London, and from home - Competitive Salary

Job Title: (Position Filled) Affiliate Manager/Specialist, Casino (online focus)

Salary: Competitive Salary

Location: London, and from home

The Role:

• Work will focus on the online arm of a prestigious land-based London casino.

• The Affiliate Specialist will be responsible for identifying potential new affiliate partners within the premium mass value market, creating & building an industry-leading affiliate programme online, ensuring that the reputation of the brand is maintained through the compliant, transparent, and timely management of all affiliates who are part of the programme.

• The main focus will be identifying potential new affiliate partners, promoting our industry-leading and socially responsible affiliate programme to them, negotiating contracts to maximise the ROI, and effectively managing the on-going relationship with partners. There will be a strong focus on regulatory compliance, particularly compliance with the LCCP, CAP and BCAP codes and the Industry Code for Socially Responsible Advertising.

• The role requires ongoing monitoring of contracted affiliates to maintain a high standard of regulatory compliance in their representation of the business.

• Basic working hours: 40 hours per week – flexibility required. Working from the office and home.

Key Responsibilities

• Developing and proactively managing a portfolio of live casino affiliate customers and ensuring you have in-depth understanding of the financial value of your portfolio.

• Responsible for new business via affiliate acquisitions by identifying new high value customer opportunities.

• Responsible for the retention of, and business growth with, current affiliate partners.

• Negotiating and reviewing commercial agreements with all partners.

• Analysis of campaigns, reporting ROI results, and devising strategies to move forward.

• Conversion rate optimisation: Monitoring and analysing results of all campaigns, including weekly and monthly KPI reports.

• Establishing and maintaining strong partner relationships through regular contact which will include face to face meetings, and telephone and email communication.

• Proactively managing your online marketing budget.

• Developing and maintaining market-leading industry knowledge of affiliate marketing to assist with delivering a first-class service.

• Working with numerical data presented in a variety of reports and spreadsheets.

• Working closely with the operation team, translate affiliates programme into concrete campaigns, ensure full documentation for all processes and compliance.

• Delivering acquisition and retention campaigns to our affiliates, both off the shelf and bespoke, to meet the requirements of a given deal.

• Outgoing personality with a 'can do’ attitude, work in a relaxed but professional and fast-paced environment with internal and external teams.

• Responsible to ensure that all associate affiliates are using compliant advertising and marketing practices.

• Report compliance issues to the VIP Acquisitions Manager and where appropriate to the Compliance Director.

• In addition to the duties and responsibilities listed, the job holder is required to perform such other duties as may be assigned by management from time to time.

Personal Characteristics & Experience

• Whilst no formal education is required, the job holder must be a seasoned affiliate professional with the ability to develop and maintain market-leading industry knowledge of affiliate marketing to assist with delivering a first-class service. Analytical and numerical skills are also required.

• The job holder must sensitively develop relationships and demonstrate that the club cares about customers and their business. Persuasion and negotiation need to be of a very high level and bring about the required result without harm.

• Communication skills and sensitive understanding of different outcomes are the key differentiator when it comes to the target audience.

Additional

• Competition for loyalty is intense and every method to keep affiliates engaged, in a socially responsible way, needs to be implemented. The Job holder is at the heart of the business.

• The jobholder must manage the affiliate relationships and develop good working relationships with the marketing team.

• All Affiliates need to know they are valued and play an important role in the online operation. The highest empathy is required to nurture affiliate relationships.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Compliance Supervisor (Online Focus) - London, and from home - Competitive Salary

Job Title: (Position Filled) Compliance Supervisor (Online Focus)

Salary: Competitive Package

Location: London, and from home

The Role

• Work will mainly be focused on the online arm of a prestigious land-based London casino

• Supervision of the Compliance Staff and ensuring that there are optimum response times for onboarding of customers that apply to play on the online platform

• Working hours are not office hours and may require unsociable nighttime shifts. The Supervisor must be able to work well under pressure whatever the time and whatever the day of the week

• Giving assistance with the whole Compliance team workflow, reporting to the Compliance Manager, and under the Direction of the Legal and Compliance Director

• Ensuring that staff are well trained, competent and capable of executing their roles effectively

• Processing customer applications for onboarding through acquisition of relevant information and application of a detailed customer risk assessment

• Consideration of information received to ensure that customers are playing at a level that they can afford

• Advising the Compliance Manager and, where appropriate, the Legal and Compliance Director, of any likely implications for AML/CTF Risk with respect to changes to internal operating policies

• Ensure that the Company has a well-developed compliance culture and constantly strives to achieve better compliance practices through the development of the compliance department and communication with all relevant staff in the company

• To make recommendations for the continued customer business based on KYC information collected and appropriate regard to Affordability, Responsible Gambling and AML/CTF standards and obligations

Key Responsibilities

• To take ownership of the Customer Due Diligence and Enhanced Due Diligence requirements of the Company, liaising with other departments and stakeholders to achieve a business-leading standard in this area and to ensure that the business has the required customer information to make informed decisions on customer business and accounts

• Make recommendations through evaluation with respect to compliance department tools required to carry out its duties particularly in EDD. Review and recommend third party providers as required with the Compliance Manager

• To monitor and supervise the compliance department, in particular to ensure that the standards of EDD research and reporting is best in class

• Conduct internal audits to assess the effectiveness of operational processes and report weaknesses in systems and recommend procedures to eliminate those weaknesses

• To assist in conducting investigations of areas deficient in controls, Incident Reports or lack of compliance with casino policies and procedures

• To keep relevant personal knowledge current and to be familiar with all regulatory requirements, consulting with management as directed

• Prepare written reports relating to compliance as appropriate

• Ensuring that the department resources are adequate, and that staff are adequately trained and competent through assessment

Personal Characteristics, Experience and Expertise

Professional and Technical Expertise

This is a specialised technical role. You are required to hold the ICA Post Graduate Diploma in Anti-Money Laundering, or an equivalent qualification (or be working towards that qualification). The job holder may require a Personal Management License issued by the UK Gambling Commission.

Additional requirements:

• Maintains personal credibility and ethical standards

• Defines objectives and strategies to meet job requirements and organizational goals and objectives

• Manages performance of self and department to achieve/exceed expected results

• Keeps informed of performance through face-to-face meetings, written communications, analytical reports, and performance measures

• Identifies and addresses areas of weakness that may affect organizational performance

• Takes full responsibility for results

• Communicates effectively and works towards objectives within a team

• Ensures that others involved in a project or process are kept informed about developments and plans

• Uses multiple channels or means to communicate important messages

• Establishes internal and external communication systems to ensure optimum performance

• Ensures that regular, consistent communication takes place within area of responsibility

• Develops networks and builds alliances (maintains membership of IMLPO and the NCA AML Group as a minimum)

• Participates in cross-functional activities to achieve organisational objectives

• Understands and uses technology as a tool in staff communication (e.g. email, scheduling, etc.)

Mental Agility and Concentration

• The role of Compliance Supervisor requires unstinting concentration and the ability to work in an environment which requires lengthy periods of intense concentration interspersed with other periods of rapid decision-making and decisiveness to be effective. The job holder must be capable of, and demonstrate, clear thinking for the drafting and implementation of policy and must have a thorough and meticulous focus on audit

Decision-Making and Problem-Solving

• In serious cases, matters will be referred to the Compliance Manager, but he/she may not be in the building and a high level of independent decision-making may be required. There is a major responsibility on the job holder to make the right decisions and to solve problems quickly, independently and sympathetically

Business Impact

• The job holder has substantial job impact since they are part of the team responsible for safeguarding the Club from regulatory breach, fraud, malpractices, and other forms of activity which could damage the reputation and operation of the business. Poor judgement will result in significant losses and may also have a very detrimental influence on relations with good customers, if wrong decisions are made. The role may also have an impact on the operating license and the licenses of senior management

Communication, Negotiation and Persuasion

• The job holder must communicate with a wide range of people with the utmost accuracy, whilst at the same time using his/her diplomatic and persuasive skills to smooth out problems and create good business decisions for the benefit of the business

• All communications media must therefore be absolutely accurate, leaving no room for misunderstanding on either side. This refers to spoken communications, written records and any other interactions which must leave no room for misunderstanding

Leadership/People Management

• The job holder is required to supervise the compliance officers within the Compliance Department. As Deputy MLRO the job holder is required to liaise closely with the appointed MLRO and Compliance Manager. The MLRO should be appraised of (and where possible consulted before) all decisions and reports of the Deputy and be able to act to the same standard as the MLRO in his/her absence

Asset Responsibility

• The job holder is responsible to ensure that any equipment used by the Compliance Department, particularly equipment removed from site for home working, is accounted for and adequately protected. All data produced is to be secured and compliant with the DPA. Information stored both digitally and in paper form must be secure and a clear desk policy maintained within the department

Customer Empathy and Marketing

• The job holder will have only rare contact with customers. In such circumstances where customer contact is required, the customer will be treated with the greatest respect and courtesy no matter what the purpose of the communication. The main focus of the role however is to provide supportive services which are essential to the safe and profitable running of the Club. In this work, there will also be contact with staff and senior management. No matter who is being communicated with, the standards of respect and courtesy must remain high and must reflect the business-like function of the department.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Director of Electronic Gaming - UK - £100K+

Job Title:                    (Position Filled) Director of Electronic Gaming

Salary:                        £100K+

Location:                   United Kingdom

The Role

• A leading casino operator is seeking a best in class Director of Electronic Gaming.

• The company are focused on what their product, service and environment look and feel like for the next ten years.

• They are seeking to fill this key role in their Senior Management team. The role will report to the Group Managing Director who is keen to strengthen an area which contributes a substantial proportion of the company’s profitability.

• The successful candidate will take responsibility for managing a large, modern estate of technologically advanced machines, manage a planned expansion of electronic gaming and upgrades to existing management systems and reporting.

• Further development in technology, premises and marketing mean this is a very exciting time to join a business which is seeing opportunities where others see problems, and is ready to invest substantially to grow its business. 

Key Responsibilities

• Achieve targeted levels of profit contribution across all areas of EG

• Manage key supplier relationships ensuring a high level of shared objectives, sharing of best practice, performance data and development of new hardware and software

• Provide high-quality information to senior management team to ensure optimal decisions

• Identify new business opportunities within the EG sector

• Project manage capital investment on new equipment and location upgrades

• Work within the Senior Executive team to help develop overall business strategy

• Co-operate with the Business Finance Partner and team to ensure that accurate, timely and useful information is generated which informs business decisions and addresses any ongoing concerns

• Manage directly a talented team of EG focused staff and management across all sites.

• Work with site management to ensure the agreed EG strategy is correctly and fully employed

Personal Characteristics & Experience

• The role will suit an individual who has gained at least ten years of experience in a customer facing gaming or leisure business and held a least one other UK based senior management role

• Experience of working with server-based gaming machines is essential

• Confidence in an area which is technology-led

• Skilled at managing in a collaborative manner to ensure that issues can be addressed, and business decisions implemented across multiple departments

• Financially literate and numerate and able to interpret data and present it in a manner which engages and informs colleagues and board level users

• Comfortable as a member of a senior management team and able to contribute to the overall development of the business strategy

• Challenging and rigorous in their approach to the business

• Able to manage remote team-members where required

• Experience of other leisure businesses would be considered an advantage

• International experience is welcomed as it will bring in additional dimension to discussions

• A confident and outgoing personality and willingness to adapt and overcome are key personality traits we are looking for.

• Personal Management License holder from UK Gambling Commission, or able to apply and achieve this in a reasonable time period.

Additional

• Reports to Managing Director

• Package includes Salary, plus bonus, private medical care, pension and LTIP, mileage allowance, discounted parking, plus a significant bonus earning opportunity in 2021-22.

• Flexible attitude to working hours, must be willing to operate in line with trading hours where required.

• For further information please send a copy of your CV to steven@grs-recruit.com

(Position Filled) Fraud & Risk Analyst - Home Counties - £26K - £30K

Job Title: (Position Filled) Fraud & Risk Analyst

Salary: £26K - £30K

Location: Home Counties

A fast-growing Online Casino Operator is seeking a talented Fraud & Risk Analyst to join their expanding team.

The Role

• This role will report directly to the Fraud & Risk Team Leader.

• In this position you will be responsible for the monitoring of customer’s payment transactions, checking and identifying any fraudulent activities and conduct detailed investigations to detect and mitigate any AML concerns on a risk base approach.

• There is also a strong sense of responsibility to protect the company and the stakeholders from inherent risk caused by Fraud and AML.

Duties

• Monitor customer’s deposits and withdrawals for potential fraudulent or money laundering activity.

• Analyse customer's IP’s, betting and game play to identify any inconsistencies or suspicious activity on a risk base approach.

• Conduct detailed KYC/EDD investigations on high-risk customers using open-source research and third-party investigation tools in order to detect and mitigate any AML concerns.

• Provide detailed due diligence reports and recommendations for each case and assist DMLRO/MLRO with SAR preparation when suspicion has been reached.

• Request, validate and approve documents as part of the KYC/SoF/SoW process

• Conduct further review and determine if highlighted PEP or Sanctioned individual is a positive match.

• Respond to DPA's for sensitive data from Government agencies, Insolvency service, Solicitors and provide evidential packages where required.

• Investigate accounts where potential bonus abuse or multi accounting has taken place.

• Chargebacks, review, report and advise if it should be disputed.

• Actively follow industry news, trends and keeping up to date with AML legislation and UKGC regulatory requirements.

• Provide support to KYC & Payment team when required.

• Provide 2nd line support to Customer Service, Responsible Gaming and Finance Department.

• Assist the Fraud & Risk Manager and Fraud & Risk Team Leader as required.

Skills & Competencies

Essential:

• Previous online gaming work experience or good understanding of the industry.

• Previous experience working within AML/Fraud.

• Excellent attention to detail and a high level of accuracy.

• High proficiency of English (written and spoken).

• Excellent computer literacy.

• Clear thinking/analytical and problem-solving mind set.

• Able to work in a high-volume work environment.

• Self-motivated individual.

Desirable:

• Experience in card fraud/investigation.

• Experience in payments.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM

(Position Filled) Casino Content Manager, online casino - London, and from home - Competitive Salary

JOB TITLE: (Position Filled) Casino Content Manager, ONLINE CASINO

SALARY: Competitive PACKAGE

LOCATION: London, and from home

The Role

• Working for the online arm of a prestigious land-based London casino, the Casino Content Manager will have a comprehensive knowledge of games suppliers and new game releases and positioning, ensuring products are appropriate for each target market.

• Basic working hours: 40 hours per week – flexibility required. Working from the office and home.

Key Responsibilities

• CRM execution: executives in a multi-channel and multi-vertical environment across multiple markets, handling both our automated player lifecycle program and all ad-hoc communications on a local level.

• CRM strategy: working with the Operations Manager and other key stakeholders developing multichannel contact strategies, lifecycle marketing plans, and tactical plans guiding campaign execution, including messaging frameworks, segmentation and targeting, socially responsible behavioural triggers, test planning and learning agendas to drive business growth.

• Marketing insights: In partnership with marketing manager and other specialists define, analyse, and interpret the performance of marketing programs to identify key opportunities for improvement; use internal data, research, industry insights, and a variety of quantitative tools to become intimate with and advocate for our players.

• In addition to the duties and responsibilities listed, the job holder is required to perform such other duties as may be assigned by management from time to time.

Personal Characteristics & Experience

• Extensive experience in a CRM role, preferably with online/gaming gambling, VIP management.

• Demonstrable experience in leading in a multi vertical and multi-channel environment.

• Experience in online Casino working with segmentation analysis and modelling of high value players Understanding of enterprise email or marketing strategy, measurement, vendor ecosystems, industry trends and tactical approaches to driving customer acquisition and retention.

• Basic coding and editing and HTML email templates preferred.

• High intellectual curiosity, drive and mature, proactive & positive ‘can do’ attitude.

• Previous experience in bonus configuration.

• Previous experience using Adobe Campaign and Playtech IMS.

• Experience of enterprise level CRM platforms.

• Knowledge of A/B test planning and analysis.

• Knowledge of customer segmentation and modelling approaches.

• Will work under pressure with tight deadlines.

• Ability to manage multiple high-priority projects in a fast-paced setting.

• The job holder will make decisions around which customer groups /segments are to be targeted for specific campaigns, the content that should be included within campaigns, analysis of activity and commercial interpretation of results and needed follow up actions. They should also have ultimate decision making and sign off that all pre-send procedures and checks have been completed before releasing campaigns to customers via e-mail or SMS.

• Maximise positive imapact on business through creation & deployment of profitable assets/services, the enhancement of customer experiences/attractiveness, the maximization of customer gaming spends and new customer sources, the reduction of costs, the elimination of waste and the measurable improvement of business processes and techniques.

• Excellent verbal and written communication negotiation skills required.

• Is an advocate for our players quality experiences.

• Working in partnership with key stakeholders, including marketing and New Business Director.

TO DISCOVER MORE CONTACT STEVEN JACKSON ON STEVEN@GRS-RECRUIT.COM