(Position Filled) Social Responsibility Compliance Officer - Midlands - £40K

Job Title:                      (Position Filled) Social Responsibility Compliance Officer

Salary:                         £40K 

Location:                    Midlands

 

Job Description

  • The Social Responsibility Compliance Officer will ensure that all casino operations run in accordance with The Gaming Act 2005 and The Gambling Commission Licensing objectives with regards to Social Responsibility

  • The Social Responsibility Compliance Officer will ensure that all operations, with regards to Social responsibility, will comply with LCCP, all legal regulations, Company policies and procedures and adhere to relevant company manuals  

  • The Social Responsibility Compliance Officer will ensure that the Board of Directors, and Senior Members of staff receive up to date minutes of all meetings held with General Managers concerning Social Responsibility

  • The Social Responsibility Compliance Officer will ensure that key internal controls in respect of Social Responsibility are implemented efficiently and that they comply with regulations

  • The Social Responsibility Compliance Officer will carry out and/or assist with internal audits in specified areas of each operation

Main Responsibilities

  • Ensure that all areas of Social Responsibility requirements contained in the LCCP and Company Manuals are adhered to in each site

  • Ensure all policies and procedures in respect of Social Responsibility are adhered to in each site

  • Maintain Confidentiality at all times and comply with GDPR regulations

  • Monitor and report any suspicious activity as required by LCCP and AMLD regulations

  • Monitor and report any suspicious activity to The Directors

  • Assist the Company Statutory Training Officer with staff training to ensure compliance with LCCP and Company Manuals for Social Responsibility

  • Assist in coordinating investigations where failings in company policy is highlighted and take appropriate enforcement and corrective action as necessary

  • Identify failings in key internal controls, and implement operationally efficient internal control procedures that comply with regulations

  • Deliver monthly reports concerning Social Responsibility to The Directors to include numbers of customer interactions, SENSE exclusions, local exclusions and compulsory exclusions and reinstatements

  • Review numbers of exclusions and report accordingly with detailed explanations for increases/decreases

  • Attend internal and external meetings as required

  • Conduct site visits as required to each casino to ensure that each casino is compliant in all areas of Social Responsibility

  • Hold weekly meetings usually by interactive screens, with The General Managers/Assistant General Managers to monitor compliance with Social Responsibility manuals, policies and procedures

  • Advise Managers when interactions need to be carried out and ensure that those interactions are carried out in a timely manner

  • Record details of weekly meetings in the form of minutes and ensure all minutes are uploaded to The One Drive

  • Ensure that all relevant information including all customer interactions are uploaded to CRM

  • Key Stakeholders: The Board of Directors, Gambling Commission and local authorities

Key Skill Requirements:

  • Must hold a valid PML as issued by the Gambling Commission

  • Have excellent communication (both written and oral) skills

  • Must possess strong organisational skills and give attention to detail

  • Must possess problem-solving skills

  • Must be able to work independently

  • Must be able to read, interpret and understand laws, governmental regulations, procedures and other governmental communications and documents

  • Have a risk based approach

Management Skills

  • Full knowledge of the company strategy

  • Be dependable and professional

  • Good time management

  • Have the skill of decision making

  • Communication Skills

  • Excellent communication skills at all levels

  • Remain calm and reasoned when dealing with difficult situations

Technical Skills

  • Must be competent with the use of Microsoft Windows, Office, Outlook and casino specific programmes

Personal Skills

  • Maintain a knowledge of all products offered by the company

  • Maintain and develop a professional relationship with staff and patrons

  • Must hold a valid driving license and have adequate transportation to be able to visit sites on a regular basis and potentially at short notice

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Venue Manager, Casino - London - £50K + bonus opportunity

We want to speak to the best casino shift managers in the UK.

We are working with a major East London casino to help them fill a rare Venue Manager role.

This role is responsible for everything in the building on a shift to shift basis, and it's a super challenging job - that's why we need the best.

If you prefer to be right there on the floor, sorting out issues on the fly, rather than stuck doing admin, office based tasks then we want to hear from you.

Join a great team in one of the busiest casinos in the UK. You must either hold a UK PML now, or have held one in the past - if your name isn't on the Gambling Commission licence register your application may not be acknowledged.

It's a £50K a year role, with bonus opportunity, working in a company that's at the cutting edge of the UK casino business and isn't bogged down with too much hierarchy and procedural nonsense.

If that sounds like you, email paul@grs-recruit.com

Please note there are no visas available for this position, so if you cannot legally work in the UK without one we are unable to help you.

(Position Filled) Audit/Compliance Manager - location hybrid/remote - £40K-£50K

Job Title:         (Position Filled) Audit/Compliance Manager

Salary:            £40K - £50K

Location:       Hybrid/Remote

 

An international B2B iGaming, offline gaming, and platforms supplier with offices in Europe and the UK with more growth coming!

We create and develop new game experiences for millions of players worldwide. We are big on quality and creativity, and we thrive on people who innovate and are passionate about all things gaming and entertainment.

 

As part of our continued growth, we are looking for a motivated person to help shape and lead our Compliance and Internal Audit functions ensuring that the Company’s activity is up to scratch in all the regulated markets we operate in as well as maintain and extend our ISO 27001 and 9001 certifications.

 

This exciting opportunity requires a detail-oriented team player with an analytical mind and a strong disposition to help keep our teams in line with the processes and procedures you will help create.

This is a perfect opportunity for someone looking to develop their career in Compliance within the iGaming industry.

 

Who we are looking for:

  • Fluency in spoken and written English with clear and concise communication skills

  • Able to organize and prioritize multiple tasks

  • Be detail oriented and organized, a love for checklists, both creating them and ticking them off!

  • Capture and communicate regulatory and ISO requirements effectively

  • Good with working with others but can manage their own work and priorities

  • University level education

  • IT experience is not required, but you are required to understand also the quite technical regulatory requirements

  • Willingness to travel to all our offices

  • Want to be a part of the Gaming industry

  • Eager to learn and develop in this role in our group, with a strong determination and a can-do attitude

  • You get the job done

 Your responsibilities:

  • Collecting and processing of customer due diligence and KYC docs

  • Own and update policies and procedures

  • Ensure that all key policies and procedures are followed by the business

  • Audit our group of companies ensuring we meet regulatory and ISO 27001 and 9001

  • requirements

  • Maintaining a solid knowledge base of regulatory requirements

  • Assisting with regulator licensing processes and issues

  • Communication with the regulators, external auditors, and accredited test bodies

  • Maintenance and submission of reports, including the submission of game certificates to the respective authorities

 

You will join an organization which is growing fast, and you will be offered a competitive salary dependent on your skills and experience.

We want you to be a part of our future and we are willing to provide training where needed.

Ready to take the next step in your career and be a big part of our strong future?

Then send your CV to steven@grs-recruit.com

(Position Filled) Casino Croupiers - London - up to £31,432 including tips

Job Title:             (Position Filled) Casino Croupiers

Salary:                 Up To £31,432 (Including tips)

Location:            London

 

If you've ever wanted to work as a Dealer in central London, GRS are delighted to announce we are working with a client looking for dealers of all experience levels, including trainees, to work across 8 London casino sites.

Whether you want super-high volume action, or are more suited to a higher stakes, more refined atmosphere, and whether you want 5 x 8 hour shifts or 4 x 10, we have a casino with a spot for you.

Send your career into overdrive by working in the casino capital of Europe.

The range of pay is between £10.34 (trainees) up to £11.65 per hour for those with experience, and tips are uncapped and typically run to £500-£600 per month.

On top of this you will also be offered a retention payment of £1000:

· £250 after 3 months

· £750 after 6 months

We can help you find accommodation too, and take the nervousness out of moving to the big city.

You must have the right to work in the UK, and either hold a UK licence or have held one in the past (and the employer will help with re-applying for a new one if yours has expired).

Apply today by sending your CV to london@grs-recruit.com

(Position Filled) Field Service Engineer - Wolverhampton, Walsall & West Bromwich - £20K-£25K + Car + Mobile + Laptop

Job Title:                     (Position Filled) Field Service Engineer

Location:                   Wolverhampton, Walsall & West Bromwich

Salary:                        £20K - £25K + Car + Mobile + Laptop

 

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment. The working hours are approximately 45 hours per week between 9am and 6pm. It will be 5 days over 7 with one day off during the week as well as Sunday. We are a fast paced 7 days a week business so the ideal candidate will need to be flexible and adaptable.

Role Purpose

  • To travel to sites in order to repair and maintain machines.

  • To perform servicing of machines as per the maintenance schedule.

  • Develop and support communication lines with operations to aid effective information flow.

  • To represent the company in a professional manner at all times.

Machine Management

  • To conduct servicing on all machines to the company’s high standards.

  • To repair all faults, where possible, as dictated by the Service Level Agreement.

  • To notify your Line Manager of any faults that you are unable to fix.

  • To monitor and amend, where necessary, operating percentages as per Company Policy.

  • To liaise with the Central Stores facility for the order of any required parts.

  • To be responsible for your own development of machine knowledge.

  • To ensure all machines meet the required standards as per the Service Level Agreement.

  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

  • To meet and exceed targets for:

    • Servicing

    • Presentation

    • Mech, Glass and Reel Cleaning.

  • To undertake machine moves to company standards and with limited disruption.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.

  • Ensure customers feel valued, learn their names and use it during conversations.

  • Where appropriate, provide advice and tips on playing the machines.

  • To professionally handle customers comments and complaints.

Legal

  • Ensure the company security policies and procedures are adhered to at all times.

  • Effectively implement, on a day-to-day basis, the Health & Safety and Social. Reasonability training you have been given.

  • In line with current Gambling Laws “Think 25” at all times.

  • To be aware of and follow all legal and company policies and procedures as instructed.

  • Ensure Protection of the Company’s Licensing Obligations / Objectives.

 

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM