(Position Filled) Safer Gambling Compliance Manager - Buckinghamshire - £55K

Job Title:        (Position Filled) Safer Gambling Compliance Manager

Salary:            £55K

Location:       Buckinghamshire

 

The Role

  • A great opportunity reporting to the Head of Compliance, to drive Safer Gambling in our business. 

  • Our ideal candidate will have a proven track record of working within a compliance role and extensive knowledge of UK Gambling Legislation.

  • Working across the UK.

 Key Responsibilities:

  • Lead and develop a clear vision and strategy for delivering and embedding Safer Gambling throughout the business.

  • Act as a subject matter expert in the field of Safer Gambling and promote awareness of Safer Gambling strategies and procedures, using tools, communication strategies and key stakeholders to continue our success.

  • Monitor and evaluate Safer Gambling practices, with particular focus on customer due diligence within our casino environment.

  • Continue our great work on Age Verification processes and manage our supplier relationships to support our Responsible Gambling strategy.

 What we need from you:

  • Proven history of working in a Gambling Compliance role alongside experience in developing and implementing policy and procedures.

  • Comprehensive knowledge of UK Gambling Compliance, Safer Gambling and LCCP.

  • Ability to resource information from external sources and awareness of Safer Gambling best practice.

  • Ability to communicate clearly and concisely both in verbal and written forms, analyse data, work independently and within a team.

  • Current PML holder.

 What we can offer you:

  • Car/car allowance

  • Pension Scheme

  • 25 days holiday + Bank Holidays

  • Benefits platform & Employee Assistance Programme

  

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Dutch Compliance officer - Malta UK/Gibraltar - up to €55k + benefits

(Position Filled) Dutch Compliance officer

Location: Malta/UK/Gibraltar

Salary up to €55k p/a plus benefits

The primary function of the Dutch-speaking Compliance Officer is to ensure compliance with the Dutch regulations. The role covers the continuous monitoring compliance, reporting to the regulator, internal reporting, and liaison with internal and external stakeholders to ensure continued compliance. The chosen candidate will also be investigating escalated complaints and should be able to advise on different areas of the business, including but not limited to advertising

Responsibilities:

  • Keep up with new regulatory requirements and follow up internally on their implementation

  • Provide assistance when dealing with customers’ complaints raised internally

  • Investigate and draft formal replies to third-party dispute resolution bodies

  • Review procedures and ensure that they are up to date; propose and drive changes thereof where necessary

  • Draft policies

  • Assist with internal and external audits

  • Prepare reports for management

  • Collect data for reports required by relevant authorities

  • Review and prepare terms and conditions

  • Prepare and delivery employee training on different regulatory issues and the Company’s policies and procedures

  • Participate in general company administration

  • Assist the head of compliance with the compilation of data and with recommendations for improvement to maintain compliance

About You:

  • 2+ years previous experience in working in online-gambling, ideally with experience in compliance

  • Dutch native speaker or equivalent fluency

  • Excellent verbal and writing skills in both Dutch and English

  • Great time-management skills and ability to work under pressure

  • Effective analytical skills which enable the chosen candidate to profile risks, benefits and impacts on the business and on the licences

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Head of Exclusive Games - Malta/UK/Gibraltar - up to €100k + benefits

(Position Filled) Head of Exclusive Games

Location: Malta/UK/Gibraltar

Salary up to €100k p/a plus benefits

Our client in the Online Gaming sector is looking for a games producer to lead the creative exclusive game delivery for the entire group. You will liaise with external studios to secure and develop our next exclusive games. You will be responsible to deliver on our strategy to increase ownership of the value chain and make our mark on the industry with truly innovative slots.

You will also be responsible for identifying trends in slot mechanics and design, ensuring relevant content and managing good communication across stakeholders, setting business cases, and ensuring buy-in for major initiatives.

When you are not delivering the next game changing slot you will be networking across the leading slots providers to identify and secure a continual flow of exclusive game releases so that our brands have something to shout about 24/7.

Responsibilities:

  • Defining and driving the roadmap of best in class slots tailored to our brands and players’ needs

  • Identifying and securing leading slots to secure exclusive pre-release deals throughout the year

  • Best in class slots production from concept to certification and launch, managing both internal and external teams

  • Reporting on KPIs and Performances

  • Maintaining solid governance across the delivery cycle ensuring teams are delivering high quality multiplatform content on time and to specification

  • Identifying trends in slot mechanics and design ensuring relevant content

  • Managing good comms across the stakeholders, setting business case and ensuring buy-in for major initiatives.

  • Being an exclusive games ambassador within the company, increasing internal awareness of our exclusive games and their potential

  • Innovator and visionary mindset to clearly design and communicate vision and USPs or our first party games

About You:

  • At least 3 years experience in the slots development industry

  • Data-driven with the ability to act on patterns in the numbers

  • Demonstrable project management and business analysis skills

  • Infectious passion for slots, slot design, the maths and mechanics that make a great slot

  • Prototype, wireframe and user journey design skills

  • Excellent organisational and communication skills with attention to detail at all times

  • Ability to manage multiple teams across continents keeping them on track and on point throughout delivery

  • Proactive and self-motivated

  • Passionate about games


TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Casino Operations Manager - Malta/UK/Gibraltar - up to €60k + benefits

(Position Filled) Casino Operations Manager

Location: Malta/UK/Gibraltar

Salary up to €60k p/a plus benefits

As a Casino Operations Manager you will play a crucial role in guaranteeing the seamless operation of the company's online casino brands. Your primary focus will be maintaining high operational standards and strict regulatory compliance in regulated markets. You will collaborate closely with the compliance team, ensuring that all documentation and game certifications are in order and ready for review. Working alongside professionals from various departments and locations, you will guarantee that our casino products provide an exceptional gaming experience for our customers. Your passion for the iGaming industry, strong leadership and your organisational skills will contribute to our ongoing success as a leading player in the global iGaming market.

Responsibilities:

  • Overseeing and managing the day-to-day operations of our online casino brands.

  • Ensuring all operational processes and best practices are documented and kept up to date. Share knowledge and train the team on policies and procedures.

  • Develop and implement operational strategies maintaining strict adherence to regulatory requirements and responsible gambling practices.

  • Ensure that any customer queries related to Casino Product are escalated and resolved or escalated in a timely manner.

  • Diagnosing and resolving day-to-day issues ensuring players are not kept waiting and quickly compensated.

  • Maintain internal SLAs ensuring rapid response, resolution and excellent stakeholder communication throughout.

  • Be the main point of contact for 3rd party suppliers when operational issues arise and create and manage Jira tickets with external suppliers.

  • Collaborate with cross-functional teams, including the entire casino team, product owners, marketing teams, customer support, compliance team.

  • Monitor key performance indicators to identify areas of improvement, and growth opportunities, and implement necessary adjustments to drive success.

  • Establish and maintain strong relationships with software providers, payment processors, and other key stakeholders in the iGaming industry.

  • Manage and develop the casino operations team, fostering a culture of collaboration, innovation, and continuous improvement.

  • Ensure compliance with all relevant regulatory requirements and internal policies, including anti-money laundering (AML), Know Your Customer (KYC), new providers onboarding and responsible gambling practices.

  • Continually improve training materials, keep them up to date and ensure consistency and alignment of training materials across our Gaming teams.

About you:

  • At least 3 years experience within the iGaming industry as an Operations Manager equivalent.

  • Outstanding organisational experience and attention to detail.

  • Experience in following and implementing processes and procedures.

  • Ability to solve complex problems and solutions orientated.

  • Data-driven mindset and proficiency in Excel and PowerPoint.

  • Comfortable presenting to key internal and external stakeholders.

  • Excellent communicator with a high level of spoken and written English.

  • A can-do and proactive attitude and self-motivated.

  • Team player who can also work independently when required.

  • A passion for the online casino industry.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Sales & Business Development Manager - UK or Gibraltar

Job Title:                    (Position Filled) Sales & Business Development Manager

Location:                   UK or Gibraltar

  

The Company

A leading provider of financial KYC (affordability checks) in the gaming industry and seeking a talented, tenacious yet consultative Sales and Business Development Manager to maximise the opportunities created by the new White Paper around KYC, EDD, AML and Compliance.

The Candidate

3+ years of direct B2B sales within the regulated gambling industry.

You will need to have a proven capability to identify, negotiate and close deals as a supplier to operators in any relevant product vertical.

The company are regulated by the Financial Regulator so you must have a completely clean background check.

You must have strong written and oral communication skills, particularly in explaining a complex product or solution to all stakeholders within a customer organisation.

We need a self-starter able to work remotely or in the office, as well as travel to customers and potential customers.

 

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO steven@grs-recruit.com