Head of Compliance and Money Laundering Reporting Officer (MLRO) - London - £90K-£100K + benefits

Job Title: HEAD OF COMPLIANCE & MONEY LAUNDERING Reporting OFFICER (MLRO)

Location: London

Salary: £90K to £100K + benefits

About the role

The Head of Compliance and Money Laundering Reporting Officer’s fundamental accountability within this leading UK casino operator is to ensure the casino's full compliance with all regulatory, legal, and industry requirements and is empowered to provide regulatory reporting and advice, manage relationships with regulators, and identify areas for regulatory improvement.

The role oversees the compliance framework, internal controls, policies, maintains the casino's licenses, and provides evidentiary support for law enforcement and civil processes, including court appearances on behalf of the company.

Key responsibilities include

  • Ensuring compliance with anti-money laundering (AML) and counter-terrorism/proliferation financing (CTF/P) and Proceeds of Crime (PoC) regulations.

  • Ensuring appropriate Customer Due Diligence (CDD), Standard Due Diligence (SDD) and Enhanced Due Diligence (EDD) for all members.

  • Maintaining records for Politically Exposed Persons (PEPs) and Special Interest Persons (SIPs).

  • Monitoring high-risk members and reporting to senior management.

  • Reviewing and updating AML processes and the risk management framework.

  • Handling Suspicious Transaction Reports (STRs) and Suspicious Activity (SAR) reporting to the National Crime Agency (NCA) as necessary.

  • Collaborating with external agencies such as the Police, HMRC, NCA, and the Gambling Commission (GC).

  • Continually improving compliance policies, procedures, and processes.

  • Working with the Compliance Operations Team to regularly review AML systems and processes.

  • Managing the regulatory compliance and risk policy, procedures, and guidance.

  • Developing and implementing the annual assurance plan and remedial action plans.

  • Overseeing the Safer Gambling strategy and managing compliance-related projects.

  • Completion of AML/CTF/P Risk Assessment.

This role is critical in advising senior management on potential risks that could affect the company’s ability to hold necessary licenses or harm its reputation as a leading UK casino operator.

  • Reports to: Chief Operating Officer.

  • Contract: Permanent, full time (40hrs a week, flexible working hours).

  • Location base: London.

  • Salary Banding: £90,000 - £100,000pa.

  • Benefits: 33 days annual leave (inc of bank holidays).

  • Employee Assistance Programme that offers GP consultations & financial support advisory.

  • 8% immediate contributory enrolment into the Peoples Pension (3% employee 5% employer).

  • Cycle to work scheme Season Ticket Loan Localised discount deals.

Entry Requirements

  • Minimum 3 years experience in a Regulatory Compliance or AML management role, ideally within the gambling industry.

  • Demonstrated operational and regulatory analysis, and report writing experience.

  • Proven track record in developing regulatory related policies and operating procedures.

  • Holds a UK PML or has the ability to obtain said industry license.

Essential Knowledge

  • Understanding and application of Anti-Money Laundering regulations to business processes. Strong knowledge of regulatory frameworks and risk mitigation strategies.

  • Advanced people management experience including talent pooling and succession planning.

  • Ability to analyse regulation and ensure compliant, and operationally efficient application.

  • Experience of compliance reporting and monitoring systems.

  • Advanced risk evaluation and prevention techniques.

Essential Skills and Personal Characteristics

  • Support service focused.

  • Leads by example.

  • Exceptional written, reporting and spoken communication skills.

  • Is a team player.

  • Ability to multi–task – organised, methodical and efficient.

  • Individual of highest integrity.

  • Emotionally and culturally intelligent influencer and negotiator.

  • Positive.

  • Manage time and meet deadlines with attention to detail.

  • Courteous & Professional.

  • Strategic and creative leader focused on core priorities.

  • Self motivator.

  • IT literate.

  • Innovative and nimble approach.

  • Problem solver with ability to identify when to seek support.

  • Takes responsibility & accountability.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO PAUL@GRS-RECRUIT.COM

Nordic CRM Manager - Malta or Denmark or Sweden - €70K + benefits depending on experience

JOB TITLE: Nordic CRM Manager

LOCATION: Malta or Denmark or Sweden

SALARY: €70K annually + benefits depending on experience

Are you ready to take your career to the next level while driving growth in the dynamic Nordic market? Our Client an international sports betting and gaming brand, is seeking a highly skilled and experienced CRM Manager to lead our Nordic CRM program.

About the Role:

As the CRM Manager, you will be at the forefront of developing and implementing strategic CRM initiatives that exceed our company objectives. Your primary focus will be on creating engaging campaigns and promotions for our Casino and Sportsbook offerings. Your expertise will ensure that we deliver tailored experiences that foster customer satisfaction, retention, and revenue growth.

Key Responsibilities:

  • Develop and execute a comprehensive CRM strategy that resonates with our brand values and engages customers at every interaction.

  • Optimize customer lifecycle activities through data-driven analysis to enhance our offerings and user journeys.

  • Collaborate seamlessly with our Nordic and Product Teams to ensure timely execution of initiatives, supported by detailed planning and productivity monitoring.

  • Partner with the Product Marketing team to align campaigns with customer expectations while prioritizing impactful promotional offers.

  • Continuously evaluate marketing campaigns, utilizing insights from past initiatives to refine strategies specific to the Nordic market.

  • Design and deliver localized, personalized campaigns via email, SMS, push notifications, and social media, ensuring compliance with regulations and industry standards.

  • Establish and track key performance indicators (KPIs) to measure success, adapting strategies based on analytical feedback.

  • Oversee the complete CRM workflow, coordinating with stakeholders across departments to ensure successful campaign execution.

  • Collaborate with the sports trading team to drive innovation in promotional strategies and enhance our product propositions.

Our Expectations:

The ideal candidate will possess outstanding commercial awareness and exceptional analytical skills, enabling you to leverage data and customer insights to propel results. A deep understanding of the Nordic gambling landscape, along with at least two years of CRM and promotions experience within this market, will be key to your success.

If you are passionate about driving growth through innovative CRM strategies and want to be part of a forward-thinking team, we would love to hear from you! Join us in shaping the future of sports betting and gaming in the Nordics.

Apply now and embark on an exciting career journey.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Head of Marketing UK - Remote & London based - £80K–£100K + Bonus + Benefits

JOB TITLE: Head of Marketing UK

LOCATION: Remote initially and then London baseD

Salary: £80K–£100K + Bonus + Benefits

Company is an award-winning sports betting and gaming operator with over 20 years of industry experience, As they embark on an ambitious journey to establish a presence in the UK market, the company is seeking a dynamic Head of Marketing to lead the Marketing, Promotions, and Brand Strategies.

About the Role

Reporting to the Regional Director, the Head of Marketing will be responsible for developing and executing a comprehensive growth strategy for the UK market across all channels. We invite applications from seasoned marketing leaders as well as those ready to elevate their careers to the next level.

Key Responsibilities:

  • Develop and implement a robust marketing strategy encompassing ATL (TV, Radio, Print, OOH), key digital marketing channels (PPC, SEO, Display/Programmatic, Social Media), Sponsorships, and CRM.

  • Manage monthly and annual budgeting, set clear KPIs, and achieve growth targets with a focus on profitability and ROI.

  • Create and optimize retention and acquisition promotions across sportsbook, horseracing, and casino, ensuring effective bonus management and ROI.

  • Monitor key performance indicators (KPIs) to assess marketing effectiveness, optimize campaigns, and report results to the executive team.

  • Collaborate with and oversee external agencies for media planning, buying, SEO, and programmatic/display.

  • Cultivate existing partnerships and identify new opportunities for growth.

  • Liaise with central teams, including Marketing, Product, Operations, and Data & BI, to enhance customer experience.

  • Ensure all marketing activities comply with UK gambling legislation and adhere to socially responsible practices.

  • Conduct market research to gather customer insights, identify trends, and inform marketing strategies.

  • Structure, recruit, and lead a high-performing marketing team, fostering engagement and support to achieve company and personal objectives.

Requirements:

  • Minimum of 5 years of experience in senior marketing roles within the gambling industry.

  • Proven online gambling experience specifically in the UK market.

  • Demonstrated success in managing multimillion-pound marketing budgets and growing a B2C online gambling business.

  • Expertise in customer acquisition, retention, and brand program development.

  • Strong analytical skills, utilizing both quantitative and qualitative data to drive decision-making.

  • Ability to maintain a comprehensive marketing perspective while managing campaigns hands-on.

  • Adaptability to fast-paced, start-up environments.

  • Excellent interpersonal and communication skills, with a passion for building trust and collaboration.

  • Fluent in English; knowledge of additional languages is a plus.

Join the Team

We are looking for top-tier managers with a passion for building a world-leading brand and delivering exceptional customer experiences. If you possess the leadership qualities, enthusiasm, and collaborative spirit we seek, we invite you to embark on this exciting journey.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

Cash Desk & Reception Supervisor - Switzerland

Join Our Team as a Cash Desk & Reception Supervisor in Switzerland!

If you're passionate about fresh mountain air and enjoy winter sports, hiking, or biking during the summer, then this is the perfect location for you. Are you ready to take the lead in one of the most dynamic and exciting environments at the highest located Casino in Europe, situated at 1822 meters?

We're seeking a skilled and dedicated individual to join our team. As the heartbeat of our operation, you'll oversee the smooth operation of our cash desk & reception, ensuring accuracy, efficiency, and top-notch customer service.

Responsibilities:

  • Manage daily operations of the cash desk, including supervising cashiers, reconciling transactions, and ensuring compliance with regulatory requirements.

  • Train and develop cash desk staff to deliver exceptional service and maintain a high level of accuracy in all transactions.

  • Monitor cash flow within the casino and to the bank.

  • Implement and enforce security protocols to safeguard assets and prevent fraud or theft.

  • Collaborate with other departments to optimize cash handling procedures and resolve any issues or discrepancies.

  • Provide leadership and support to the cash desk team, fostering a positive and productive work environment.

Requirements:

  • Previous experience in casino cash desk as a senior supervisor or manager.

  • Strong leadership skills with the ability to motivate and inspire a team.

  • Excellent attention to detail and proficiency in numerical calculations.

  • Knowledge of Swiss gaming regulations and compliance standards.

  • Effective communication skills, both verbal and written.

  • Flexibility to work evenings, weekends, and holidays as needed.

  • Knowledge of CSM KIVOS and DRGT is advantageous

At our company, we believe that every team member has the power to shape our future with their ideas, talent, and energy. Joining us isn't just about work; it's about embarking on a rewarding long-term career journey.

We value each individual within our team, fostering an environment that balances professionalism with a relaxed, collegial atmosphere. As a proud subsidiary of, one of Europe's largest casino operators, we take pride in our diverse and international team.

Benefits:

  • Competitive salary

  • Corporate events and team activities set against the stunning backdrop of the Swiss Alps.

  • Generous vacation allowance of 30 days and 7 Bank Holidays

  • Private accident insurance coverage.

  • Relocation assistance.

  • Accommodation provided for the first month, after which you have the choice to rent one from the casino or find your own.

  • Opportunities for career growth, training, and professional development.

  • Exciting and dynamic work environment supported by a collaborative team.

 

Ready to embark on this exciting journey with us? Apply now and become part of our vibrant team!

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

Compliance Manager (MLRO) - Buckinghamshire - £55,000

Job Title: Compliance Manager (MLRO)

Location: Buckinghamshire

Salary: £55,000

Reporting to the Head of Compliance, the ideal candidate must have a strong background in Anti-Money Laundering, Customer Due Diligence, Safer Gambling (Player Protection) and Corporate Governance, a proven track record of working within a compliance role, and an extensive knowledge of UK Gambling Legislation.  Casino compliance knowledge essential.

The Compliance Manager (MLRO) role supports the Head of Compliance and the Senior Management Team to ensure compliance practices are embedded and adhered to throughout the business, ensuring compliance with the Licence Conditions and Codes of Practice (LCCP).

Key Responsibilities for this role are:

  • Act as a subject matter expert in the field of Casino Compliance.

  • Supporting the Head of Compliance to encourage ongoing compliance within the company, acting as part of an independent and objective team to review and evaluate compliance issues.

  • Conducting and managing the Casino second-line defence monitoring of AML and CDD to ensure that the policies, procedures, and systems used by the business are fit for purpose and that the business complies with all relevant LCCP legislation.

  • Ensure effective AML compliance throughout all sectors of the business.

  • Monitor, assess, review and report on any compliance-related issues identified and provide compliance input into business projects.

  • Participate and assist with regulatory inquiries and inspections, internal and external audits.

  • Keeping abreast of changes to Industry legislation, understanding and benchmarking of best practice with the aim of continuously raising standards and expertise.

  • Write and maintain Compliance, AML policies and Risk Assessments.

  • Ensure the NEON system is fully utilised within the casino environment.

  • Manage the SENSE self-exclusion back office.

  • Chair regular Casino compliance monitoring and review meetings.

  • Attend Compliance & Risk Committee Meetings.

  • Produce monthly and annual Compliance and AML reports.

  • Attend ad hoc meetings with trade bodies.

 Required Skills:

  • Demonstrable experience of a compliance role in a casino environment is essential.

  • Practical knowledge of the UK compliance and regulatory environment relevant to Rank’s businesses (Gambling Act 2005, Licensing Act 2003, Money Laundering Regulations 2007, General Data Protection Regulations 2018 & marketing regulations).

  • Experience with AML/KYC/Customer Due Diligence processes.

  • Proficient in data analysis and reporting, with attention to detail and ability to quickly review and assess information.

  • Experience in developing and implementing policy and procedures.

  • Excellent analytical, organisational and presentation skills with strong attention to detail.

  • Confidence to interact with individuals from all levels of the business and relevant external partners.

  • Self-motivated and able to work independently.

  • Good time management skills and the ability to efficiently achieve deadlines.

  • PML holder.

 

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM