(Position Filled) Assistant Casino Director - €112K + Expat Package

Job Title:                     (Position Filled) Assistant Casino Director

Salary:                        €112K + Expat Package

Job Summary

• The Assistant Casino Director is responsible for daily operations to maximise efficiency, performance and profitability.

• Responsible for ensuring the very best gaming experience, guest services and cash control.

• Accountable for gaming results and initiatives, they ensure that the casino, its assets and integrity are protected, by maintaining policies and procedures and ensuring the Casino Management System (CMS) and the data are utilized correctly to support the business.

• Responsible for managing, motivating and inspiring staff fostering teamwork, team morale, engagement and open, honest communication.

• Ensures full compliance of both internal rules as well as local regulations and requirements.

Key Duties and Responsibilities

• Works closely with the Casino Director to ensure maximum effectiveness and profitability of the operation.

• Liaises with other departments to ensure the smooth running of the overall operation.

• Ensures the integrity of the gaming and the whole casino operations.

• Promotes and builds outstanding guest relations through positive and continuing visibility to customers, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.

• Dealing with requests from customers to include establishing and accepting cheques from players up to their pre-approved limits.

• Authorizing complimentary facilities to players based on their worth.

• Ensures and anticipate that the casino equipment is fully functional.

• Ensures that disputes are settled fairly and honestly.

• Monitors performance standards regularly.

• Evaluates all gaming operations and make recommendations for changes, which could lead to revenue generation or expense savings.

• Reviews and recommends policies and procedures and controls that safeguard assets and enhances operation.

• Establishes standards to evaluate staff performance in attainment of company’s objectives.

• Reviews new technology in operational areas and recommends improvements that enhance financial results and increase market share.

• Reviews analysis of operations, cost, and forecast data to determine progress towards approved plans, goals, and objectives.

• Management accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management.

• To closely monitor and guide the team of Shift Managers to reach their full potential.

• Ensure the division is run fairly and that everyone is treated with consideration and respect.

• Ensure subordinates receive the support required to fulfil their function.

• Ensure that discipline is maintained to a high standard.

• Maintain the morale and open lines of communication among staff and resolve grievances.

• Act as a role model to the departmental team both inside and outside of the casino.

Skills, Experience & Educational Requirements

• High level of integrity

• Good oral and written communication skills

• Preferably multilingual, French and English are required

• High level of presentation

• Strong leadership qualities with proven ability to lead a team and support colleagues and supervisors

• Business focused; customer service orientation required

• IT skills and knowledge, Microsoft Office products

• Experience of working with CMS

• Full day to day oversight of the Casino

• Full knowledge of Casino P&L

• Preparation of budgets for P&L and Capex

• Full knowledge and application of Labour Code

• Strong knowledge of tables and slots departments

• Strong knowledge of other casino departments i.e. cash desk, reception, surveillance, marketing, HR and finance

• Requires ability to analyze data and report upwards

• Lead by example

• Commercially minded

• Empathetic, Modest, Discreet, Loyal

• 15-20 years’ experience in regulated high end and volume environment in properly regulated casinos, preferably in multiple jurisdictions

• Preferably high degree in related field

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Venue Director, Casino - London - £100K+

Job Title:                    (Position Filled) Venue Director - Casino

Salary:                        £100K+          

Location:                   London

The Role

• The Venue Director will help to set the strategy and provide leadership to all Heads of Departments in the venue, delivering financial targets and efficiencies agreed by the senior leadership team

• The Venue Director will establish and implement a robust commercial business plan, based on agreed objectives, which will fully maximise the standing of the casino as an industry leading gaming and entertainment venue

Responsibilities

• Management and Leadership of the venue

• Overall responsibility for the development and execution of venue business plan

• Vigilant and highly visible operational leadership and management

• Evident commercial awareness across every department

• Continuous consultation and communication with Group Operations Director

• Positive, efficient and productive relationships forged with the senior management team

• A relentless focus on overall guest satisfaction

• Lead a culture of high performing, guest-oriented teams and individuals

• Innovative and entrepreneurial thinking aligned with the broader Company strategic plan

• Management of key partnerships and stakeholders

Key Accountabilities

Financial Performance

• Lead the venue in meeting its targets though development of capital and operating budgets, policies and procedures, and action plans to support the business plan

• Driving commercial success by being a visible leader

• Achievement of budgeted EBITDA

• Increase gaming revenues in line with business plan

• Increase of hospitality revenues in line with business plan

• Focused on minimising any financial risk

• P&L accountability

• Audit responsibilities

• Commercial understanding and evidence of supporting the scheduling of the site to the needs of the business for every department

• Support the creation and submission of departmental business plans that will encourage growth of revenue; growth of people; growth of products and growth of processes

Customer Service

• Ensure that guests enjoy a positive experience through meeting service standards  

• Display a relentless focus on overall customer satisfaction levels

• Lead by example and have a prominent presence on the operational floor displaying internal and external customer service standards

• Support the development; implementation and sustained performance of an internal culture that supports the business customer service strategy

• Provide strategic improvements in service delivery through observation and feedback to direct reports, with particular reference to the improvement and introduction of customer service initiatives

Leading the People

• Lead the development of an accountable customer focussed culture and work climate in the operation

• Display vigilant and highly visible operational leadership and management skills

• Leads by example in the positive implementation of business initiatives

• Manage the speedy and efficient resolution of property issues

• Accountability for the assessment and performance of Senior Managers/Heads of Department within the site

• Has an awareness and works towards sustaining and improving employee satisfaction levels

• Motivate employees towards high standards of performance by co-ordinating and ensuring the provision of regular and consistent coaching and feedback

• Focused on creating an internal talent pool of employees by supporting the succession planning and L&D programmes

Compliance

• Minimise risk to business and self by ensuring operations and personal license commitments are carried out in accordance with legislative regulations 

• Leads by example and in accordance to the operations emergency procedures

• Directing personnel and customers during emergency periods in conjunction with the security team

• Daily demonstrates legislative compliance, adherence and knowledge to:

  • License Conditions & Codes of Practice

  • Gaming Procedures

  • Responsible Gambling

  • Anti-Money Laundering and Associated Policies

  • Anti-Money Lending

  • Data Protection

  • Liquor licensing conditions

  • Health & Safety

Business Planning and Development

• Contribute to ongoing growth in the operation through supporting the General Manager & key Stakeholders

• Identify problems with the business operations and provide commercially astute and timely solutions for them

• Based on a clear and insightful understanding of the market and industry trends create plans and strategies to improve financial performance

• Working with direct reports to implement and bring to life these operational plans

• Assess value and usage of company loyalty scheme and direct change as appropriate

• Ensure that the operation meets its regulatory obligations through overseeing the development and implementation of policies and procedures that make compliance easy to understand and achieve operationally

Teamwork

• Fosters a professional and ethical working culture applied appropriately across a diverse workforce and customer base        

• Leads by example and fosters an open and transparent communication with the aim to maximise opportunities

• Supports the growth and development of all direct reports

• Manages external stakeholders, partners and relevant third-party relationships with tact, awareness and intelligence (eg Local Authority, Police and Gambling Commission)

• Works duty management shifts as required

• Works closely with the Head of Operations to ensure that policies and procedures in relation to the consumption of liquor and the behaviour of staff and customers are adhered to throughout the property 24/7 and that a consistent approach is applied

• Establishes a positive, efficient and productive relationship with internal and external service providers

• As directed by the Group Operations Director and/or stakeholders carries out specific tasks, projects or assignments and records or reports findings as appropriate

• Role models the expected Professional behaviours and reinforces appropriate behaviours and actions

• Positively leads by example in the support of cultural change

Skills and Knowledge

Entry Requirements:               

• Minimum of 5 years senior Management experience, preferably in a Casino, Hospitality, Retail or Service environment

• Holds or is eligible to hold a PML

Essential Knowledge:                          

• Knowledge of the UK gaming regulatory and legislative requirements

• Extensive knowledge and experience of service industry and service culture

• Proven capability and knowledge of delivering strategic planning, forecasting, budgeting and financial processes

• Proven managerial and leadership experience of large multi-function teams

• Demonstratable commercial acumen

Desirable Knowledge:         

• Extensive knowledge of casino or similar operation and the Hospitality industry

• Knowledge of the UK regulatory environment and other legislative requirements

Essential Skills:                                                             

• Adapts management style to positively, productively and efficiently liaise with all levels of management

• Commercially astute and Customer Service focused

• Exceptional interpersonal and relationship building skills

• Concise and positively enforced communication and negotiation skills

• Proven people management skills with the ability to nurture staff development

• Ability to visualize the future direction and strategies to lead the operations forward

• Service Focused

• Attention to detail

• Ability to manage diversity through displaying robust leadership & management qualities

• Ability to display a visible leadership presence in a fast paced, high volume, highly pressurised environment

Essential Personal Characteristics:   

• Proactive and reactive leadership & management skills

• Commercial

• Strong customer focus

• Articulate communicator

• Leads by example

• Individual of highest integrity

• Organised and efficient approach to work

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM