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Field Service Technician

(Position Filled) Field Service Engineer - Gaming - Southampton - £26,250 - £27,500 + Car + Mobile + Laptop

Job Title:    (Position Filled) Field Service Engineer - Gaming

Location:   Southampton

Salary:        £26,250 - £27,500 (Depending on Experience) + Car + Mobile + Laptop

 

Role Purpose

  • To travel to sites in order to repair machines as dictated by the Service Level Agreement.

  • To perform servicing of machines as per the maintenance schedule.

  • Forge and support communication lines with Operations Structure to aid concise information flow

  • To represent the company in a professional manner.

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.

  • To repair all faults, where possible, as dictated by the Service Level Agreement.

  • To notify your Line Manager of any faults that you are unable to fix.

  • To monitor and amend, where necessary, operating percentages as per Company Policy.

  • To liaise with the Central Stores facility for the order of any required parts.

  • To be responsible for your own development of machine knowledge.

  • To ensure all machines meet the required standards as per the Service Level Agreement.

  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

  • To meet and exceed targets for:

    • Servicing

    • Presentation

    • Mech, Glass and Reel Cleaning.

  • To undertake machine moves to company standards and with limited disruption.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.

  • Ensure customers feel valued, learn their names and use it during conversations.

  • Where appropriate, provide advice and tips on playing the machines.

  • To professionally handle customers comments and complaints.

Legal

  • Ensure the company security policies and procedures are adhered to at all times.

  • Effectively implement, on a day-to-day basis, the Health & Safety and Social. Reasonability training you have been given.

  • In line with current Gambling Laws “Think 21” at all times.

  • To be aware of and follow all legal and company policies and procedures as instructed.

  • Ensure Protection of the Company’s Licensing Obligations / Objectives.

 

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Field Service Engineer - Gaming - Southwest England - £26,250-£27,500 + Car + Mobile + Laptop

Job Title:    (Position Filled) Field Service Engineer - Gaming

Location:   Southwest England

Salary:        £26,250 - £27,500 (Depending on Experience) + Car + Mobile + Laptop

 

Role Purpose

  • To travel to sites in order to repair machines as dictated by the Service Level Agreement.

  • To perform servicing of machines as per the maintenance schedule.

  • Forge and support communication lines with Operations Structure to aid concise information flow

  • To represent the company in a professional manner.

Machine Management

  • To conduct servicing on all machines as dictated by the approved company standard.

  • To repair all faults, where possible, as dictated by the Service Level Agreement.

  • To notify your Line Manager of any faults that you are unable to fix.

  • To monitor and amend, where necessary, operating percentages as per Company Policy.

  • To liaise with the Central Stores facility for the order of any required parts.

  • To be responsible for your own development of machine knowledge.

  • To ensure all machines meet the required standards as per the Service Level Agreement.

  • To ensure maintenance is carried out on all machines as dictated by the maintenance schedule.

  • To undertake PAT testing, of all portable appliances, as dictated by the Service level Agreement.

  • To meet and exceed targets for:

    • Servicing

    • Presentation

    • Mech, Glass and Reel Cleaning.

  • To undertake machine moves to company standards and with limited disruption.

Customer Service

  • Ensure you greet and acknowledge all customers you come into contact with.

  • Ensure customers feel valued, learn their names and use it during conversations.

  • Where appropriate, provide advice and tips on playing the machines.

  • To professionally handle customers comments and complaints.

Legal

  • Ensure the company security policies and procedures are adhered to at all times.

  • Effectively implement, on a day-to-day basis, the Health & Safety and Social. Reasonability training you have been given.

  • In line with current Gambling Laws “Think 21” at all times.

  • To be aware of and follow all legal and company policies and procedures as instructed.

  • Ensure Protection of the Company’s Licensing Obligations / Objectives.

 

TO DISCOVER MORE ABOUT THE OPPORTUNITY PLEASE SEND YOUR CV TO  CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Field Service Engineer - flexible location (Nottingham; Northampton; East Anglia) - £26-29K + Car + Benefits + Bonus

Job Title:                 (Position Filled) Field Service Engineer 

Salary:                    £26-29K depending on experience + Car + Benefits + Bonus

Location:               Flexible (Nottingham; Northampton; East Anglia) 

 

Job Function

A leading Operator of Adult Gaming Centres is seeking a talented Field Service Engineer / Technician to take responsibility for the maintenance and repair of their Electronic Gaming Equipment.

Main Responsibilities and Key Tasks

Operational

  • To service and maintain all gaming equipment and ancillary equipment in your venues.

  • To complete all service calls, technical updates and maintenance works.

  • To assist with Gaming machine installations and removals.

  • Develop and support communication lines with operations, management and third parties to aid effective information flow.

  • To attend technical training courses from third party suppliers.

  • To provide service cover outside of the normal working area when required.

Customer Service

  • To promote the company in a positive manner when interacting with customers.

  • To ensure that your presentation, work and approach reflects well upon the company.

  • To carry out your role in a polite and courteous manner.

  • To promote the concept of teamwork to enhance business opportunities and achievement.

Security

  • To follow and adhere to the machine key policy.

  • To ensure that procedures relating to security of cash are upheld when visiting venues.

Administration

  • To ensure all Company equipment is maintained in a good condition and properly accounted for.

  • To complete expense & mileage sheets in accordance with company policy/guidelines.

  • To adhere to the company car policy.

  • To order and return all gaming machine replacement parts in the time specified by each manufacturer.

Required Skills

  • Preferred experience within a relevant industry.

  • Ability to work with minimal supervision.

  • Preferred experience in basic networking protocols.

  • Good keyboard skills and intermediate level PC skills including excel.

  • Ability to learn new techniques and skills.

Requirements

  • To carry out any other reasonable duties and requests as required.

  • To ensure that personal conduct is at all times of a manner that reflects favourably on the you and the company and that a presentable appearance is maintained at all times.

  • To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.

  • To ensure a good working environment is established in order to obtain the maximum commitment of staff.

Health and Safety

  • To adhere to all company health and safety practices and procedures ensuring that safety of employees and the customer is protected.

  • In the event of health and safety issues arising, ensure appropriate action is taken through the company’s health and safety representative or external agencies where appropriate.

Communication

  • To attend meetings and reviews as and when required.

  • Ensure communication is accurate and in line with our policies on data protection.

  • Ensure all confidential information accessed in your role is protected and not disclosed.

 

To discover more about the opportunity please send your CV to  christine@grs-recruit.com

(Position Filled) Field Service Engineer - London - £30K to £32K + £6K travel allowance

Job Title: (Position Filled) Field Service Engineer

Location: London

Salary: £30K to £32K + £6K travel allowance

Introduction

  • The role of gaming product technician is to provide technical support for the gaming equipment within our casinos.

Principal Accountabilities

  • To effectively manage the day-to-day service calls logged by casinos relating to gaming equipment faults.

  • To work with and report to the gaming product manager on any ongoing issues.

  • To observe all machine accounting systems and maintain security procedures relating to this.

  • To anticipate machine faults and be proactive in dealing with these and reporting to the gaming product manager.

  • To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.

  • Ensure internal customers are kept informed at all stages of progress with regard to machine faults.

  • To carry out Pre Preventative Maintenance on a wide range of gaming equipment as per required service schedules for that equipment type.

  • Liaise with casino management with regard to ongoing fault management and how to reduce machine downtime.

  • Assist the project team when required with machine installs and gaming floor moves.

  • To adhere to company SLA targets in relationship to gaming equipment repairs.

  • To provide service and customer support to our casinos.

  • To carry out any other duties that may be reasonably requested from time to time throughout the entire casino estate.

Personal Skills & Experience

  • Ability to be self-motivated.

  • Be a problem solver.

  • A self-starter able to work autonomously yet also a team player.

  • Have extensive knowledge of gaming equipment.

  • Have great communications skills.

  • Basic understanding electronics.

  • Good computer skills with knowledge of Microsoft office products.

  • Ability to form strong working relationships across the business.

FOR FURTHER INFORMATION PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM

(Position Filled) Arcade Technician - Surrey - £24K - £26K

Job Title: (Position Filled) Arcade Technician

Salary: £24K - £26K

Location: Surrey

The Company

A world leading operator of Family Entertainment Centres and arcades is seeking a skilled engineer to service maintain and repair their onsite gaming products - these include AWP’s, Cranes, Pushers, pool tables, Air Hockey, Video games and so on.

Key Accountabilities

  • Diagnose & repair faults on all company equipment in a safe, professional & cost-efficient manner.

  • Order spares & consumables within the stock budget.

  • Ensure machine availability is over 95%.

  • Cover the Arcade Managers days off taking responsibility for the department.

  • Reduce damages by sensible storage of all stock.

Responsibilities

  • To professionally and efficiently diagnose and repair faults on all company equipment based at your site.

  • Ensure that the utmost security is maintained with regard to Company monies, machine tokens, all keys issued, and any other Company property entrusted to you.

  • Carry out your duties in such a way as to minimise the risk to yourself or the cash/equipment in your possession.

  • Report any potential hazards identified to your manager.

  • Carry out monthly stock take, including data input and weekly pay out sheets.

  • Ensure machines which have not been fully repaired are never operated or could pose a risk of harm.

  • Ensure that prices of play or alterations of machines which could be deemed to be illegal are never undertaken.

  • Ensure permission is always obtained from your manager before changing the price of play on any machine.

  • Be aware via technical news etc of any updates or anything which may be relevant to the way you do your job.

  • Pass on any information that you think may be of benefit to other Company units/engineers.

  • If you are given direct responsibility for cash or stock it is your duty to be able to reconcile and handle it in a safe and secure manner, completing all relevant paperwork at the correct time and to the required standard.

  • Ensure budget levels are adhered to, whilst keeping your manager up to date with all purchases.

  • The Engineer’s workplace is to be kept as clean and tidy as possible, and all substances are to be kept in a safe and secure manner.

  • All spare holdings are to be kept to an operating level only, do not overstock.

  • All stock/spares should be managed in such a way as not to incur any unnecessary costs.

  • Report any unresolved problems to your manager.

  • You are only to maintain and repair machines that are owned by the Company unless otherwise authorised by your manager.

  • Ensure that you maintain an adequate tool kit to enable you to complete your duties to a high standard of professionalism.

  • Comply with all Health and Safety, fire drill and accident instructions whilst on the Company premises.

  • All employees are expected to undertake any tasks as reasonably requested by management.

  • All employees are expected to maintain a professional image in standard of dress and conduct at all times when representing the Company.

Person Specification

Qualifications

Essential Educated to HNC level.

Desirable Engineering Qualification.

Experience

Essential Experience of working in the leisure or tourism sector.

Essential Experience of mechanical engineering.

Desirable Experience of working within the attractions sector.

Knowledge & Skills

Essential Experience of electromechanical fault finding.

Essential Very analytical.

Essential Highly numerate.

Essential Good health and safety knowledge.

Essential Strong IT skills.

Desirable Experience of working with arcade machines.

Desirable Knowledge of the Gambling Commissions Licence Codes and Conditions of Practice.

Personal Qualities

Excellent communication skills.

Self-directed with a high degree of self-motivation.

High attention to detail.

FOR FURTHER INFORMATION PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM