(Position Filled) Casino Pit Supervisor / Inspector - Cyprus

Job Title:                    (Position Filled) Casino Pit Supervisor / Inspector

Location:                  Cyprus

Position Summary

• To ensure that all gaming operations are carried out to the highest standard of efficiency, security and customer service in accordance with the policies and procedures of the Casino. Supervises the games at the designated tables reinforcing at all times procedures of the Company.

 Primary Responsibilities

• Receives, checks and signs for cash chip floats/ cards upon opening gaming tables;

• Takes part in the fill/credit procedure as and when required (always ensuring adequate cash chip floats)

• Ensures all cash, chips and bets are clearly and audibly counted and announced in accordance with procedure

• Ensures all bets are correctly placed

• Supervises all transactions, records the cash drop and maintains an awareness of tables win/loss results

• Supervises, documents and signs table cash/chip tips count

• Performs the duties as a Dealer, Chipper as and when required

• Upon opening, ensures that necessary gaming equipment is available and in perfect working condition and upon closing, that all relevant equipment is returned

• Strictly adheres to the code of practice and code of conduct

• Gives clear and concise commentary as necessary and ensure that Dealers give clear and concise commentary on all operations and transactions

• Makes any relevant comments to the supervisors regarding any uncommon activity noticed on the Casino floor

• Ensures the accuracy of all recorded transactions in the system, table inventory and player averages

• Good knowledge and accurate implementation of AML, Responsible Gaming and Gaming Standard Operating Procedures

• Responsible for the overall quality of service offered to the clients at the gaming table

• Manages delicate situations in regard to clients demands at the table and informs superiors in due time

 Experience

• 4 years overall gaming experience

• Minimum 1 year in an Inspector role

 Education

• Secondary-level education

 Skills / Competencies

• Good knowledge of Casino Games: America Roulette, Blackjack. Knowledge of any other game is highly regarded

• Good command of English Language (spoken and written) is a must; any other language will be considered as a strong advantage

• Intermediate skills in Microsoft Office

• Strong written and verbal communication skills

 Personal Competencies

• Congenial disposition and team player attitude

• Highly motivated and capable of making sound decisions in critical situations and a fast-passed environment

• Is trustworthy, well presented, outgoing and self-motivated

• Demonstrates a high commitment to delivering results

• Achieves agreed objectives and accepts accountability for results

• Displays the highest level of integrity

• Presents a high commitment to improving customer service

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV CYPRUS@GRS-RECRUIT.COM

(Position Filled) Host, Loyalty Service - Cyprus

Job Title:                    (Position Filled) Host - Loyalty Service          

Location:                  Cyprus

Position Summary

• The Host, Loyalty Services is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons.

• They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management. 

• Act as a front-line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.

Primary Responsibilities

• Delivers immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations

• Registers players to the COD Membership Loyalty Program.  Promote benefits and offers

• Executes casino promotions with tasks such as participation registration, on stage draws, MC to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors

• Ensures and maintains a quality database and reach daily recruitment targets

• Assesses and identifies the appropriate endorsements of complimentary, hotel accommodations, food and beverages, services and miscellaneous items

• Assists members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures

• Maintains a quick response time to all calls to the members’ hotline

• Fulfills daily documentation and reports accurately in accordance to operations

• Provides assistance and support to liaising departments

• Provides access control at High Limit Areas

• Assists with Promotional Chip Program and settlements procedures

• Liaises with the all Departments in order to ensure the Promised Customer Service and solve conflict situations

• The Host will be responsible for implementing Responsible Gaming Procedure and AML

• Takes ownership of Customer dispute and involve the relevant Management as to solve the situation

Qualifications

• One year or above relevant experience in customer services field

Education

• Secondary-level education

Skills / Competencies

• Computer literate

• Excellent interpersonal and communication skills

• Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded

Personal Competencies:

• Able to work shifts in a 24/7 operation and stand for long periods of time

• Receptive and versatile in adopting new approaches and practices to meet changing circumstances

• High adaptability to various assigned job tasks

• Ability to work under pressure, energetic and enthusiastic

• Possesses strong time management skills

• Is trustworthy, well presented, outgoing and self-motivated

• Demonstrates a high commitment to delivering results

• Achieves agreed objectives and accepts accountability for results

• Displays the highest level of integrity

• Presents a high commitment to improving customer service

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV CYPRUS@GRS-RECRUIT.COM

(Position Filled) Casino Dealer - Cyprus

Job Title:        (Position Filled) Casino Dealer

Location:      Cyprus

Position Summary:

• The Dealer is ensuring all gaming activities in accordance with the highest standards of efficiency, security and customer service and within the frames of existing principles and Procedures accepted by the Company.

Primary Responsibilities:

• Deals the game at the highest standards of quality and accordance the procedures accepted by the Company

• Provides clear and intelligible explaining of gaming rules and answers client’s questions connected with the games

• Maintains the confidentiality as required by the company procedures

• Ensures payment accuracy

• Adjusts all dealing Technics according to the demand of the management

• Always aware of the changes in the gaming rules and promotions

• Recognizes, welcomes the guests, smiles and maintains visual contact with every client, greets all regular customers by name

• Gives clear comments about all operations to the management whenever asked;

• Has a good understanding of all legal requirements of the Gaming Industry in Cyprus and company Gaming Procedures

• Ensures a safe and careful use of gaming equipment on the tables

Qualifications:

Experience

• No previous experience required

Education

• Secondary-level education

Skills / Competencies

• Fluent communication in English is a must; any other language will be considered as a strong advantage

• Mathematical abilities

• Communicates effectively

Personal Competencies

• Able to work shifts in a 24/7 operation and stand for long periods

• Motivated to adapt to a dynamic, fast paced and crowded environment

• Is trustworthy, well presented, outgoing and self-motivated

• Demonstrates a high commitment to delivering results

• Achieves agreed objectives and accepts accountability for results

• Displays the highest level of integrity

• Presents a high commitment to improving customer service

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV CYPRUS@GRS-RECRUIT.COM