(Position Filled) Casino Manager - Lancashire - £32,500 plus tips

Job Title:        (Position Filled) Casino Manager

Salary:            £32,500 plus tips

Location:       Lancashire

The role

• A leading Casino operator is seeking a talented Casino Manager to join their friendly and professional team.

What are we looking for?

• Previous experience working in a Gaming Management position.

• Proven experience of managing a team in a Casino environment.

• Proven ability to manage gaming activities to maximise cash drop and profit.

• Excellent problem solving and communication skills.

• Possess a flexible attitude.

• Valid Personal Management Licence required [PML] or PFL for Pit Boss Applications.

• In return for your commitment and enthusiasm we offer a competitive salary and flexible benefits package including pension, health cash plan, access to numerous discounted goods and services, plus participation in the company bonus scheme.

• Applications are welcome from experienced Pit Bosses, Gaming Managers and Casino Managers. Salary is dependant upon experience. 

 We offer a competitive salary and a range of benefits including:

• Online discount portal and app providing multiple discounts for high street shopping and dining.

• A broad range of flexible benefits that you can pick and choose from for example: additional holiday purchase, dental insurance, Company funded Health Plan, critical illness cover and travel insurance.

• Life Cover.

• 20% discounted gym membership.

• Pension.

 Employee Assistance Programme

• We run a number of Company funded engagement events for our people to get involved in each year.

• We also constantly look at new ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal.

Additional

• You must have right to work in UK or be a British citizen.

• The company cannot provide visa help for this position.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO Steven@GRS-RECRUIT.COM

(Position Filled) Casino Manager - Lancashire - £27K-£30K

Job Title:         (Position Filled) Casino Manager

Salary:            £27K - £30K

Location:       Lancashire

The Role

• A leading Casino operator is seeking a talented Casino Manager to join their friendly and professional team

 Duties

• Running of the operations of the shift

• Optimum allocation of staff, both gaming and non-gaming

• Managing customer expectations

• Ensuring good customer service from all departments

• Resolving gaming disputes

• Ensuring efficient gaming table operations

• Monitoring all machine action and players

 Regulatory Requirements

• Ensure all 2005 Gaming act and LCCP’s are adhered to, and the licence is not compromised

• Ensure adherence to company policies and procedures in relation to:

  • Anti Money Laundering

  • Social Responsibility

  • Health and Safety

  • Fire Safety

 Department Role

• Function as a department head as allocated by the GM to oversee areas of the business

• Conduct disciplinary hearings as either the company witness or adjudicator

 Communication

• Provide a bridge for 2-way communication between staff and senior management

 Additional

• Casino Management shift are 10 hours long and Managers work four shifts on and three off during a working week though this is flexible based on needs of business

• Two shifts in operation Day starting at 9am to 7pm and Night starting at 18:30pm and finishing at 4am

• Casino opening hours 10am to 4am 7 days a week

• Holidays 23 days paid holidays based on the 4-day working week

• Pay £30,000-£33,000 per annum, however 3-month probationary period starting at £27,000 to £30,000 based on experience

You must either have a PML or be able to get one.

You must have right to work in UK or be a British citizen.

The company CANNOT provide visa help for this position.

TO FIND OUT MORE AND/OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO CHRISTINE@GRS-RECRUIT.COM

(Position Filled) Casino Manager - Lancashire - £27K–£30K + Tips & Bonus

Job Title:                    (Position Filled) Casino Manager

Salary:                        £27K – £30K + Tips & Bonus

Location:                   Lancashire

Main Function of the Role:

• To support and assist the senior management in achieving the highest possible standards in the overall operation of the club whilst ensuring full compliance.

Job Role Requirements:

Compliance

• To be compliant in money laundering, gaming activity, health and safety, hygiene and fire regulations.

• To comply with all company procedures as required by all company manuals.

• To comply with the Gambling Act, its regulations and Gambling Commission licence condition and codes of practice.

• To maintain a positive and professional relationship with all official bodies (such as the Gambling Commission, licensing officers etc.).

• To comply with and assist in the maintenance of Money Laundering Regulations

• To report comments from official bodies to the Compliance Manager.

• To be compliant with licensing laws with breaches reported and the appropriate action taken.

• To identify and investigate breaches of gaming security in accordance with company policy.

• To carry out checks of gaming equipment and ensure it is properly maintained.

Supervision of Gaming

• Determine the appropriate numbers, associated personnel costs and skill levels required to effectively run the shift.

• Monitor customer movement to ensure gaming tables are opened or closed to maximise business opportunities.

• To ensure disputes are handled promptly, efficiently and fairly.

• To ensure gaming is conducted according to the Gambling Act, regulations and Company procedures.

Security

• To comply with all company security procedures.

• To ensure all persons who are employed follow the security procedures.

• To maintain the confidentiality of all company/customer information.

• Team Management

• To be fair and consistent in all matters and procedures at all times.

• To monitor levels of sickness to ensure the most cost-effective usage of labour.

• To manage and take reasonable and consistent action in relation to employee conduct, absence and lateness issues.

• To ensure the highest standards of appearance, personal grooming and hygiene.

• To ensure individual needs are dealt with professionally and, when necessary, confidentially.

Training and Coaching

• To attend training courses as required.

• To continually be aware and apply procedural changes.

• To assist with coaching of other employees regarding departmental procedures as required.

• To perform appraisals as required on employees.

• Teamwork and Communication

• To respond positively to guidance where given.

• To maintain a professional working rapport with all other team members

• To maintain a positive approach and awareness of the impact actions and attitudes have on others.

• To communicate all relevant information.

Customer Service

• To welcome all customers.

• To know and address customers by name, where possible and appropriate.

• To support customer service initiatives.

• To advise and assist customers as needed.

Essential Skills

• A highly motivated individual.

• Be self-disciplined, organized and efficient.

• Be proactive, self-sufficient and able to work with minimal supervision.

• Have substantial experience of managing people and teams.

• Have a passion for delivering an exceptional customer experience.

• Possess a dynamic, innovative, forward thinking approach.

• A high level of personal integrity

• A strong work ethic with a passion for exceeding expectations

• Outstanding customer service skills.

• Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests.

• Methodical and attentive to detail.

• Ability to promote all areas of the Venue and understand departmental specific operations and services in order to explain and guide the guest during their visit.

• A high level of personal integrity.

• A strong work ethic with a passion for exceeding expectations.

• Show respect and appreciation to all.

• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

• Good communication skills in order to deal efficiently with customer needs and to interact with management and other team members

• Possession of a PML

FOR MORE INFORMATION OR TO APPLY PLEASE SEND A COPY OF YOUR CV TO STEVEN@GRS-RECRUIT.COM